LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,759 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,759 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a great service and a great weight of your mind to know there at hand when ever needed thanks team for all you do”

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Posted 4 years ago

“This alarm is for our mother and it gives us all peace of mind knowing there is someone at the end of a button who would be able to respond to her immediately.”

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Posted 4 years ago

“I ordered the Pendant version of the Fall detector but didnt realise it only detected hard falls. Mum has fallen several times and the alram has not has not activated. The Paramedics have advised that we need the wrist version.”

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Posted 4 years ago

Dear Anita, Thank you for leaving us your feedback. I am sorry to hear of that you have had problems with your Mother's Fall Detector. A member of our customer service team has called in order to arrange a replacement wrist detector to be sent to you. However, they were unable to reach you. We will try to be in contact again regarding this. In the meantime, please feel free to get in touch with our customer service centre on 0800 999 0400 or by emailing us at info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 4 years ago

“I bought the wrist alarm for my mother. It seems really sensitive and she keeps setting it off. Yesterday when drawing the curtains! It does seem very sensitive. Is there s way to make it less so. She also finds the strap too big and would prefer a choice of colours for the strap. Perhaps have one designed for women that is smaller. The response team have been great and reassuring.”

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Posted 4 years ago

“APPEARS OF GOOD QUALITY QUICK FAST SERVICE GOOD RESPONSE TEAM VALUE FOR MONEY”

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Posted 4 years ago

“Service excellent,alarm arrived on time. Staff very very helpful and friendly.”

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Posted 4 years ago

“I ordered this appliance to help my Mother, received it straight away although had not completed the online form completely, however this appliance did not work against the answerphone so we sent it back, not even getting it out the box, we have been charged £35 for a set up fee regardless. Not happy at all, so basically check that you are going to have this appliance regardless. There should be a notice to say that you have to pay a charge of £35 to order regardless.”

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Posted 4 years ago

Good Afternoon, Thank you for leaving us your feedback today. I am sorry to hear about your experience with the closure of your Mother's account. I have looked into your case further and I can see that you have since been in contact with our customer service team. A full refund including the setup fee was processed in April. Whilst it can take between 10-12 working days to appear in your bank account, the notes on the account reflect that you should now have received this payment. If you have still yet to receive your refund please call our friendly customer team on 0800 999 0400 at your earliest convenience. Kind Regards, Lifeline24

Posted 4 years ago

“Made me feel safer”

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Posted 4 years ago

“[2nd attempt to get review transmitted] I'm impressed with Lifeline because I have had no false alarms sent by the trigger as happened with my previous company. Unless the base unit can be reached and a false alarm cancelled, neighbours are alarmed unnecessarily. The trigger is small andnot noticeable worn round the neck. Test calls from me are answered quickly and politely! [End of review] Since the first attempt couldn't be handled by Facebook pse acknowedge receipt of this one]”

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Posted 4 years ago

“I really didn't want to admit that I would need anything like this ever but after two falls I now know that is just want I do need. The bracelet is comfortable and I feel secure in the knowledge that if I need help at anytime, it is just a push away. It is something I have that I hope never to use but could be so useful.”

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Posted 4 years ago

“Great service and easy to install, it’s a great safety blanket knowing our Mum is safe and we can be contacted if anything happens to her, it gives us piece of mind as well.”

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Posted 4 years ago

“Set up was so quick and easy. Testing the new unit was fantastic and gives great peace of mind.”

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Posted 4 years ago

“Haverhill managed to get it going. Confused. Complicated”

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Posted 4 years ago

Dear Sylvia, Thank you for your feedback. I am very sorry to hear that you have had difficulties with starting up your account. I am pleased to hear that the account is now active and the alarm is in use. Should you have any further queries or technical concerns please do not hesitate to contact our friendly customer service team on 0800 999 0400. Kind Regards, Lifeline24

Posted 4 years ago

“It’s good but the central hub is downstairs which means if they feel poorly or fall out of hearing range, they won’t hear any of your messages.”

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Posted 4 years ago

“Does exactly what it says on the tin my mother feels confident and safe”

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Posted 4 years ago

“The process was simple and straightforward. The staff were very helpful on the two occasions I had to contact Lifeline 24 for advice. I feel greatly relieved and reassured that my parents now have a safeguard in place, particularly during this very uncertain time.”

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Posted 4 years ago

“Great customer service and very speedy delivery. Would definitely recommend to others. My 89 year old mum now feels much safer in her own home and I have far more peace of mind knowing that she can call for help 24/7”

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Posted 4 years ago

“Good so far”

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Posted 4 years ago

“Excellent easy setup...all working well. super service.”

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Posted 4 years ago

“Easy to set up and testing straight forward. So far so good ...”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,759 reviews