LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,835 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient service. Working well”

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Posted 4 months ago

“Very good service”

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Posted 4 months ago

“Thec request for a replacement due to a fading battery was quickly undrstood and the new unit arrived next morning.”

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Posted 4 months ago

“What an awful experience I have just had with one of your so-called advisors/sales team. Tom as he said his name was, assures me his “attitude is exemplary”. I merely stated that the price he was quoting me for a falls detector £286.35 is hardly the £17.99 that is quoted on the website. This is for new customers only apparently and not for existing. He talked over me and said my mother would have got the initial discount. His attituded DID stink and not how your advisors should be talking to customers. Call was made 30.07.24 at 11.45. A letter of complaint will be being put forwards. BE WARNED this company hikes up the premiums the following year. Disgusting as the elderly gets ripped off time and time again Date of experience: 30 July 2024”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review and for sharing your feedback on the Service. I am sorry to hear that you have had a dissatisfactory experience with a member of our Staff. I have raised your feedback with the appropriate department for further review. I can also confirm that your concerns have been addressed by a member of Staff. Best wishes, Ash

Posted 4 months ago

“Staff very polite and caring”

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Posted 4 months ago

“Fantastic service and quick at responding the care that goes in to looking after The Elderly is 100% j rang at 11 pm as my grandmothers alarm stopped working within half an hour they had sent out a new box to make sure it worked as the old one wasn’t working the best to be on th r safe side they sent a new one within 2 days I had it”

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Posted 4 months ago

“Awaiting connection.”

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Posted 4 months ago

Hello Geoffrey, Thank you for your review and for taking the time to share your feedback on the Service. I am sorry to hear that you are yet to get your Alarm connected. I can confirm that a member of Staff has been in touch to help resolve this issue as quickly as is feasible. Of course, if you do have any further need of assistance, please do feel free to get in touch again. Best wishes, Ash

Posted 4 months ago

“Easy to order. Received very quickly. Easy to install. Although the instructions were a little outdated for the new Bt master socket. I called and it was all explained and then installed .”

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Posted 4 months ago

“Very efficient service and explanations over the phone. Next day delivery and all the payment and service options explained thoroughly by Harry. Pricing is competetive however the website does not differentiate between an analogue and digital system in the landline set-up. If the customer is not technically aware this could be confusing and involves higher pricing if digital landline is being used.”

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Posted 4 months ago

“Ok so far after 3 days only 3 false alarms. But only getting used to device . Good response snd friendly staff. Thanks.”

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Posted 5 months ago

“I have had very good service from Lifeline and will feel very safe .. The people I have spoken to have been very helpful and I will reccommend you to my friends”

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Posted 5 months ago

“Great price and astonshingly quick delivery - Highly recommended!”

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Posted 5 months ago

“The setting up of my Lifeline has been very easy from start to finish. I was also very impressed with the quick response after my Lifeline pendant was pressed by accident.”

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Posted 5 months ago

“So far I have received good service from Lifeline 24 ,I accidentally triggered my alarm yesterday I immediately had a call making sure I was OK.”

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Posted 5 months ago

“Person on the phone for the explanation of the system was so knowledgeable and helpful. When I received the system, the instructions were OK, a bit difficult, but got there in the end. Works a treat, up and running in an hour. Will definitely recommend”

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Posted 5 months ago

“Excellent service. Having had issues with the monitor. The Tech team advised that after carrying out all the relevant tests, the monitor did need to be replaced. We received the replacement the very next day FOC under our contract. Well done and thank you”

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Posted 5 months ago

“The alarm was ordered for me after I fell at home. It arrived very quickly and was easy to set up. It has given me, my family and friends peace of mind.”

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Posted 5 months ago

“I needed to buy this for my dad after he had a nasty fall at home. From the first conversations I had regarding my reqirements the team delivered great service. They took the time to listen and talked me through all the options available. Once ordered the device was delivered the next day and was extremley easy to set up. My dad now feels re-assured that help is available at the touch of a button. Would not hesitate in recommending them to others considering buying a device.”

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Posted 5 months ago

“After speaking to a advisor regarding Lifeline 24,I decided to register for one. Prompt delivery,easy to connect. Feel more comfortable now I have instant assistance.”

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Posted 5 months ago

“Customer service of your team has been good BUT the new upgrade device is very disappointing as it false alarms continually. I think it is faulty as it went off today Sun 21st July around 7:30am for no reason I was in the kitchen making breakfast with it on my wrist and it was not activated by me. It also alarmed on Saturday evening 20th July at around 10:30pm your responder said it was the ‘fall’ alert but I was upstairs in my bedroom walking about. Please can you de sensitise it or replace the device if it is faulty.”

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Posted 5 months ago

Hello Pamela, Thank you for your review today and for taking the time to share your feedback on the Service. I am sorry to hear that you have been having trouble with the sensitivity of the device. I have arranged for a member of our Team to get in touch to discuss possible solutions. If you require any additional assistance, please feel free to contact us again. Best wishes, Ash

Posted 5 months ago

LifeConnect24 is rated 4.7 based on 7,835 reviews