LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,740 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,740 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“I feel so much better knowing there is always someone to reach out to at the press if a button. Liked it so much, my sister now has the same. Easy to set up and use. Highly recommended”

Helpful Report

Posted 5 months ago

Hello Heather, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team is always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“Everyone have been lovely and very helpful from start to finish setting it up was very easy, unfortunately the first one had a fault, but a new one was sent out straight away and it was all sorted the next day, hopefully my mum will never need to use it, but it has given all the family peace of mind 😊”

Helpful Report

Posted 5 months ago

Hello Brenda, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that we could resolve your initial issue. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“The response is amazing always and whenI rang into trouble with my outside box came so quick.. thank the team. Pam trevaskis...”

Helpful Report

Posted 5 months ago

Hello Pamela, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“Chose Lifeline 24 and received package promptly with everything we expected. Instructions were quite easy to follow and we carried out tests, finding the staff answering the phones very professional and friendly. Having an alarm gives peace of mind as my elderly father lives 75 minutes away.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that ythe alarm is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“Very pleased with service”

Helpful Report

Posted 5 months ago

Hello Andy, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“After battery issues on my mother in laws pendant and as it turns out,the actual call box,the new box and accessories arrived quickly, setting up was straightforward and the call staff very helpful. Will happily recommend this company and service.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that your issues could be resolved. We appreciate your willingness to recommend us to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“The gentleman who gave me all the information was very supportive and understanding. His previous role as a police officer enabled him to understand my situation. Thank you”

Helpful Report

Posted 5 months ago

Hello Rosemary, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“Luckily I haven't had need to use my alarm but the service has been very good like when my control box was faulty it was replaced in one day”

Helpful Report

Posted 5 months ago

Hello David, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“excellent phone response - clear answers and easy to complete the order”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“Yes I have got peace of mind now I was always worried about going upstairs, the people I spoke to at the other end were kind considerate and understanding so far nothing but praise”

Helpful Report

Posted 5 months ago

Hello Barry, Thank you for taking the time to leave a review. We are pleased to hear that the service is supporting your peace of mind and that you are satisfied with your experience. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“Excellent service all round”

Helpful Report

Posted 5 months ago

Hello Jessica, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“you were meant to send paper work for the details of emergency numbers, yodate this hasn't arrived and therefore I have not been able to use the equipment, which also arrived a day late. So far disappointed.”

Helpful Report

Posted 5 months ago

Hello Shirley, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you are yet to receive your New Customer Form at the time of writing. To remedy this, I have arranged for one to be sent to you both digitally and through the post, to ensure that it is received. I can also assure you that a report detailing your feedback has been shared with the relevant department for further review. Best wishes, Ash

Posted 5 months ago

“No problems, and no negative feedback from me! Reason you renewed the base machine is because the little red light on the previous one was constantly flashing and there seemed to be a fault somewhere. the replacement arrived next day! Thanks!”

Helpful Report

Posted 5 months ago

Hello Rachel, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that the fault could be resolved. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“Disappointed with inability to contact you on phone. Took two days ringing and hanging on. Alarm apparently going off even when it is in bedroom and not being worn. Saying I have had fall but have not. Wish I had not taken it on. Dont wear it any morevv”

Helpful Report

Posted 5 months ago

Hello Lesley, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been having trouble with getting in touch with us. I have shared your feedback with the relevant department and have arranged for a member of our Team to contact you to discuss your concerns. Best wishes, Ash

Posted 5 months ago

“Very easy to set up and response team very helpful during this process. Gives peace of mind having the unit in place in a time of need.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“Jos was very knowledgeable and guided me through the different designs ensuring we purchased the right one for mums needs. Also spoke about the importance of a key press for ease of access if required but was not pushy talked through the options and we did purchase. We still need to set mum up but hopefully will do this today giving us peace of mind.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Jos could provide the information you needed. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“Replacement received quickly and efficiently. No problems encountered”

Helpful Report

Posted 5 months ago

Hello Frances, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“to easy to set off by accident”

Helpful Report

Posted 5 months ago

Hello Kenneth, Thank you for your review and for sharing your feedback on the equipment. I am sorry to hear that you have been having trouble with the GPS Alarm. I will be sure to share your feedback with the relevant department for further review. Best wishes, Ash

Posted 5 months ago

“Spoke to a very helpful man named Samuel, nothing was too much trouble , very polite and explained everything clearly. Excellent service. Thank you.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Samuel could assist you. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“Saved my dad’s life a few times! Friendly, easy and reassuring.”

Helpful Report

Posted 6 months ago

Hello Jackie, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and hope your dad is doing well. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 6 months ago

LifeConnect24 is rated 4.7 based on 7,740 reviews