LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,852 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“living alone I am more confident that should I not be able to get to a phone in an emergency, help is very near at hand.”

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Posted 6 years ago

“Very simple to install - would have thought you would contact the emergency numbers to make sure they are correct.”

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Posted 6 years ago

Dear Mrs Johnstone, Thank for taking the time to leave us a review and I'm so glad to hear that you found the alarm equipment easy to install! Regarding checking the emergency contact numbers provided us, although we do not call through every number checking they are correct, we do have rigorous checks incorporated into our system and staff training which aids in the correct input of emergency contact data. For example, our online New Customer Form in which you can input the emergency contact details, the form will not accept mobile or landline number shorter than 11 digits. Also the online and paper New Customer Forms that are processed by our Customer Service Team are also checked thoroughly to ensure that all numbers have the correct amount of digits, and that landline numbers have the correct area code. Please rest assured that in the rare eventuality that a phone number is incorrect, our Care Team would be able to contact another emergency contact or the local ambulance service in an emergency. Inquiries would then be conducted and followed through so that we could obtain the correct telephone number. I hope that this information proves helpful for you and sets your mind at rest. Please always feel free to contact us on 0800 999 0400 or on info@lifeline24.co.uk and we will be happy to assist in any way we can. Kind regards, Louisa

Posted 6 years ago

“I found Lifeline24 very quick and efficient, easy instructions, set up the service for my dad no problem at all. Many thanks”

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Posted 6 years ago

“Extremely polite and efficient service to receive and set up the system.”

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Posted 6 years ago

“Very quick service and pleasant people on the phone. Easy to set up for my mum and we all now feel much better knowing she has someone at hand to help should she need it.”

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Posted 6 years ago

“It is finally working”

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Posted 6 years ago

“So far so good will let you know more if and when I have to use it.”

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Posted 6 years ago

“Helpful and kind response from all the people I have spoken to from the beginning to the end of the testing procedure.”

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Posted 6 years ago

“The device came as promised the next day and was so easy to set up. I feel happier now leaving mum home alone knowing this system is in place.”

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Posted 6 years ago

“Quick and efficient service”

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Posted 6 years ago

“Good honest info on the product.”

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Posted 6 years ago

“The unit was mislaid by Royal Mail and sent to the wrong sorting office (not your fault). It took almost a week to arrive. However when it arrive it was very straight forward to set up, and we are relieved that Julia will not again be lying on the floor for a long period. It puts our mind at rest.”

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Posted 6 years ago

“All the staff I have been in contact with, have been very pleasant and helpful. The acid test will come if I ever have to press the button , other than for test purposes !”

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Posted 6 years ago

“Easy process. Peace of mind knowing Mum is now safe and can remain independent.”

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Posted 6 years ago

“Order dispatched on the 27th feb still haven't got the order now 8th march!”

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Posted 6 years ago

Dear Customer, Please accept our deepest apologies for the delay in the delivery of your alarm system. Usually, we are able to offer next day delivery, provided our customers are able to place their orders before 4pm and on a working day, however, due to the extreme weather conditions in our area of the UK in the week commencing the 26th of February, there has been a delay in Royal Mail collections and deliveries. This meant that although the alarm was pre-programmed, packaged and ready to go from our Dispatching Team on the 27th of February, it wasn't delivered until later on when Royal Mail recommenced their services. We do sincerely apologise for these unforeseen and frustrating circumstances. We hope that your parcel has now been delivered and please do get in touch with us if we can be of any further assistance. Kind regards, Louisa

Posted 6 years ago

“What a fantastic service! Starting from the moment I made enquiries about the service for my father; to ordering, fast delivery, through to connecting and testing. All of the staff I had contact with was helpful, understanding, and very polite.”

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Posted 6 years ago

“I needed an alarm system in a hurry. The online application was easy to complete and the delivery was prompt, as promised. The setting up was relatively easy and the system was up and running immediately. It is early days, but having the alarm has given peace of mind.”

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Posted 6 years ago

“I now feel a lot more comfortable knowing all I have to do is press a button and someone will answer”

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Posted 6 years ago

“Had quite a bit of trouble fitting it up but with your help it was accomplished. I have not had to test it yetbut hopefully it will be satisfactory. I will do a test in one months time.”

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Posted 6 years ago

“Extremely satisfied with everything, delivery, setting up, also my mum wears the Alarm on her wrist and finds it very comfortable. A1 service.”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,852 reviews