LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,747 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“So far so good ,”

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Posted 2 years ago

“It makes me feel safe around the house and garden knowing that there is someone there all the time if anything should happen.Thank you for that knowledge.”

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Posted 2 years ago

“Makes me feel safer in and around my home,24/7 Thankyou”

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Posted 2 years ago

“I have only started using lifeline 24 we had to change unit as there was a problem with the first unit all ok now”

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Posted 2 years ago

“My set up went wrong it was quite late one afternoon but I had a replacement the next day couldn’t wish for better service and the operators are always do pleasant and helpful”

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Posted 2 years ago

“I was thrilled with the new pendant and it is so comforting to feel safe wherever I go now including outside the home and garden¬”

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Posted 2 years ago

“Great Staff, Easy Set Up, and it’s peace of mind, knowing there’s all someone on hand if we’re unavailable.”

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Posted 2 years ago

“Got this product for my elderly mother, easy set up and good help service. This will give me and my mum peace of mind 👍”

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Posted 2 years ago

“Unfortunately this alarm does not meet the basic requirement of working when the wearer falls. My frail 91 year old sister has had three falls in the past year whilst wearing this falls button - one a simple overbalance onto a soft carpet, one very serious fall from steps hitting her head on the wall and bleeding profusely and another outside on a bitterly cold day. On none of these occasions did the fall button work. All I have received from Lifeline are inplausible excuses but three times is not acceptable - it has been returned. Do not rely on this equipment.”

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Posted 2 years ago

Dear Priscilla, Thank you for getting in touch and for leaving us your review. Thank you very much for bringing this to our attention. I hope that your sister is recovering well and I would like to sincerely apologise on behalf of us all at Lifeline24 for the problems you experienced with the system. The equipment was tested upon return and we found there to be no faults with the systems. Unfortunately, not all equipment is suitable for all user's needs. We do offer a range of different products and options to make sure the equipment suits them. I can see you have since been in touch with our Customer Service team who have been able to close the account. Again, I would like to offer our sincere apologies. Kind Regards, Rebecca

Posted 2 years ago

“Set up by grandson (BT engineer) responders very helpful on tests. Hope don't need to use it but peace of mind is reassuring. Thanks”

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Posted 2 years ago

“The delivery was fast and the set up was very easy. But when we were going through the set up process they did not have our new customer information. This was duly located by the person doing the set up. We then had to do a test alarm call, they said there were no emergency contacts set up despite us doing this online at the time of purchase. I do not have the confidence that these details have been uploaded and there is no way of checking. I’d like it if there was an App to go with the product to view, update or change emergency contact details.”

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Posted 2 years ago

“Speedy delivery. Found the online reg quite difficult and got my son to do it. However the response was good.”

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Posted 2 years ago

“Fault on Alarm being sent has been going on for 45 mins, unable to cancel call unable to ring 0800 999 0400 call just drops out. So glad I am not needing help”

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Posted 2 years ago

Dear Marie, Thank you for getting in touch and for leaving us your review. I am very sorry to hear about the problems you have experienced with your system. I can see a member of our Technical Support team has been in touch and has been able to resolve your problem. We have now received a successful test from the alarm. Our Senior Team has also tested our 0800 number to ensure there is no issues with that line. Again, I would like to apologise for any upset or inconvenience caused. I have escalated your complaint to our team to review whether there is a clearer way we can inform our customers of how to cancel a false alarm. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 2 years ago

“I rang you last week to say my alarm is still telling me my phone is off when it isn’t. I was told a technician would ring me but I’ve heard nothing! Not good!”

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Posted 2 years ago

Dear Lilian, Thank you for getting in touch and for leaving us your review. I am very sorry to hear that there has been a delay with our Technical Support team getting back to you. I can see that one of our friendly team has since been in touch and has been able to upgrade you free of charge to our newer digital system. This system does not require the phone line so will not affect anything else you have in the home. I hope this has resolved your complaint and that you will be happy with your new alarm. In the meantime, if we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 2 years ago

“Luckily have not had to use service yet but equipment is great and set up is so easy. Phone team so lovely and friendly, understand that us old ones need a bit more help with how to use and happily talked everything through with no rush.”

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Posted 2 years ago

“Having recently had a hip replacement after a fall my sons thought it would be sensible for me to have a lifeline as I live alone”

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Posted 2 years ago

“Very please from my phone call and very quick and easy to set up”

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Posted 2 years ago

“My wife and I now have peace of mind.priceless!”

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Posted 2 years ago

“Excellent communication very helpful”

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Posted 2 years ago

“Excellent service for a new customer everything was explained fully.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,747 reviews