LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,852 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good clear information when I called. Very polite and helpful. Installation was easy and went smoothly too.”

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Posted 7 years ago

“I bought lifeline for my 96yr old father returning from hip replacement operation. Wished I could have done it all on the phone as Wi-Fi was awful but after delay all was fairly easy to set up. Being elderly myself I was timed out when completing the forms on line, very frustrating, but got there in the end. Wonderful service and such a peace of mind living 2 hours away. The price is very affordable as well no need to pay more.”

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Posted 7 years ago

Dear Julie, Thank you for taking the time to send us your review and we're so happy to hear that you're happy with our alarm service for your father. We are sorry to hear, however, that you found the online form a little frustrating to complete. We do require a written copy either online or on a paper form to retain accurate records, and can confirm that we have received the New Customer Form that has been successfully completed. We hope that you have been able to complete a test call and please let us know if we can be of any further assistance. Kind regards, Louisa

Posted 7 years ago

“The whole process from enquiry to setting up was very easy ,The system worked first time on test which is very reassuring. My only criticism would be in the key safe, I purchased the cheapest option but found a much better safe for the same cost elsewhere.”

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Posted 7 years ago

“Friendly polite and knowledgeable lady on the phone. Fast delivery and simple set up. Excellent”

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Posted 7 years ago

“We compared several companies offering a similar service but Lifeline24 convinced by its clear website, the detailed description of the service and equipment and the friendly advice I received over the phone. The entire purchasing and setting-up process was easy and went smoothly. To have the alarm has given my husband a great sense of safety and security.”

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Posted 7 years ago

“Easy to deal with. Quality service so far. Purchased for my 91yr old mother, gives us both peace of mind. Operates with a good range including long garden. Would recommend service.”

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Posted 7 years ago

“Swift delivery at no extra cost and a very easy set up.”

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Posted 7 years ago

“It's made me feel so much safer”

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Posted 7 years ago

“Easy to install Good communication from staff Appears to be a quality product”

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Posted 7 years ago

“Very pleased with the service. The personal alarm system is very well thought out and the equipment is really easy to set up and start using. Everything arrived the day following my order and it all worked perfectly during the simple tests carried out with the assistance of a friendly voice at the end of the line. I feel a lot safer now alone in the house.”

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Posted 7 years ago

“Fast, efficient service. Easy to set up and the people on the other end of the phone and on the other end of the lifeline itself are so nice and helpful :-) 5* service”

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Posted 7 years ago

“It gives me piece of mind and the people o have spoken to have been helpful.”

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Posted 7 years ago

“Very easy to purchase and set up. Have to see what happens when needed”

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Posted 7 years ago

“Order arrived promptly and was easy to set up. The initial testing was thorough and a couple of early false alarms were dealt with politely and reassuringly. I dropped one mark because for some reason we had to go through the initial tests twice, as the results had not been recorded the first time, but we are satisfied customers.”

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Posted 7 years ago

“Everything arrived very promptly and securely packaged. I had no problems so far. I have yet to have everything installed and wait to see how it will all work.”

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Posted 7 years ago

“It was easy to order and set up, once tested with the staff at the call centre, the whole family was more at eased and reassured that our family member was safe and able to contact someone 24/7”

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Posted 7 years ago

“When I signed up with lifeline 24 it was easy to do this on the internet.so easy to do .i have only just got my alarm sorted,but when I did a alarm test to make sure my equipment all works fine and the operator was very quick to pick up the call to see if i was ok, Look forward knowing lifeline 24 is always there to look after me,”

LifeConnect24 5 star review on 24th November 2017

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Posted 7 years ago

“Secure in the knowledge that the wearer is safer than she had been yesterday. There will always be a lifeline.”

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Posted 7 years ago

“I purchased a lifeline on behalf of my 92 year old friend to give us all peace of mind, I set it up today, the saleswoman was very helpful but could have explained that when the unit arrives that is when you put the recipients details either on a postal form or on the internet form. The ladies who answered my numerous calls as I set up the unit today were extremely polite, and my friend commented on this, many thanks, Ruth, Warwickshire”

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Posted 7 years ago

Dear Ruth, We hope that we find you well and thank you very much for taking the time to leave us such a wonderful review! We hope that you have now been able to complete a successful test call on your friend's alarm system and that it is working perfectly, though we are sorry to hear that you feel that we did not explain the New Customer Form clearly enough. We do try and be as succinct and helpful as possible when explaining the details of our alarm system when you first place and order and during any following communications, so we can only apologise if this was not so. As we value our customer feedback and thrive from doing our best for you, please rest assured that your feedback has been passed onto our Quality Control so that we can make sure we always explain the key points as clearly as possible going forwards. Thank you for your time and the use of our service. Kind regards, Chloe

Posted 7 years ago

“I received excellent service, ordering one day on line and receiving it the next was perfect a day very easy to set up and test.”

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Posted 7 years ago

LifeConnect24 is rated 4.7 based on 7,852 reviews