LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering process was very good. He took time to answer all my questions and didn’t rush me.”

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Posted 4 years ago

“Very pleased with this Alarm. Ordered for my 92 year old Friend. Easy to set up. Very affordable. and great peace of mind. Hope she doesn't have to use it !!!”

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Posted 4 years ago

“Easy to set up . I spoke to a very nice gentleman who was very efficient at dealing with a query on my application .”

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Posted 4 years ago

“Bought this for my mum, for complete peace of mind.the staff couldnt be more helpfull in helping me set it up, & the girls on the switchboard are lovely & very friendly to mum which Is fantastic. Ten stars from me!!!**********”

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Posted 4 years ago

“Service fast and efficient, easy to st up and staff seem really friendly and helpful”

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Posted 4 years ago

“Great for peace of mind for mum”

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Posted 4 years ago

“Excellent service. Gives me a sense of security and taken the worry out of being on my own if something happens.”

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Posted 4 years ago

“Quick and easy to set up. Supportive and professional staff”

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Posted 4 years ago

“Easy to set up very friendly staff”

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Posted 4 years ago

“Speedy delivery and quick and simple set up - 5 stars”

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Posted 4 years ago

“Have been considering a personal alarm for a while since I fell in my loft and family keen for me to have one! Now proud possessor of pendant and feel much more relaxed about being on my own and family feel reassured! Whole process very easy and Carolyn and Wendy who helped me test apparatus were so very friendly. Made me feel special! Thank you!”

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Posted 4 years ago

“Once again an excellent service from Lifeline24 when my mother had a fall, she was kept informed and comforted while she waited for the paramedics and as ever had nothing but praise for the staff. This device and the support allows my mother to continue to live in her own home with confidence which means the world to her and us.”

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Posted 4 years ago

“service was excellent”

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Posted 4 years ago

“Very efficient and helpful and friendly Nothing is too much for them. They are there for you 24 hours a day.”

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Posted 4 years ago

“Quick and easy to set up.”

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Posted 4 years ago

“Well worth it for peace of mind ?? I feel better knowing ive gotbone if i ever tumble i can press my bracelet and theres somebody the other end they are lovely im pleased i hav mine just in case well worth it 👍👍👍👍👍👍”

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Posted 4 years ago

“have no complaints about how helpful Lifeline 24 when taking out a contract and setting up the equipment. I cancelled the contract 30/11 after 3/4 months due to my mothers death, I was asked to return the equipment, which took a bit longer as than anticipated as I didn't live near her.. I then received an e-mail on the 18/12 saying they hadn't received the equipment, and as it was rented it had to be returned I phoned to say the goods had been returned and they said there was a wait for goods to be cleared as they have to be cleaned, I then asked about the refund on the remaining contract, I was told that I had had a cooling off period of 30 days, as I informed them my mother didn't cool off she passed away, but apparently they don't give refunds. I told them I thought this was wrong as they were making money out of a deceased person, and nobody else I had contacted re-outstanding contracts i.e the television license takes this view. Also they re-rent the equipment and are therefore making money out of my mothers death twice. First for the original contract and then on re-renting it. I did argue my point and was told I would need to wait until the goods had been cleared and someone from management would get back to me. Management did get back but I was unable to take the call, they were going to get back again which they didn't. I phoned them again and was offered £40, 50% of the outstanding contract, which I took, as at this time I didn't have the energy to argue with them. So although it might be more expensive if in doubt go for a monthly contract, or don't tell them and keep the equipment until the contract expires (then they cannot make money out of your loss), even if you relative goes into hospital and then care you will not get a refund on you contract.”

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Posted 4 years ago

Dear Julie, Thank you for getting in contact and for taking the time to leave us your feedback. On behalf of us all at Lifeline, I am very sorry to hear of our loss and hope you are doing well at this difficult time. I can see you have been in contact and your complaint has been escalated to our senior team, whom have been able to arrange a refund. I would like to apologise for any upset or inconvenience caused. Please let us know if we can be of any further assitance. Kind Regards, Lifeline24

Posted 4 years ago

“Excellent support”

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Posted 4 years ago

“Easy to set up and simple to use. A no hassle way to attain peace of mind for both myself and family members.”

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Posted 4 years ago

“This has been a trouble free process from searching the web, to reading the excellent website, ordering and receiving the alarm. The set up and test was so simple. But I hope I never have to use it! Tom”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews