LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Siobhan was very, very helpful in explaining the different options available to us. Thank you !”

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Posted 10 months ago

Thank you for taking the time to leave a review. We are pleased to hear that Siobhan was able to assist you and that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Customer services very helpful in sorting out ordering of new pendant. Very understanding and caring”

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Posted 10 months ago

Hello Mim, Thank you for taking the time to leave a review. We are pleased to hear that we could assist you in ordering your pendant and that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Very happy”

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Posted 10 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“I telephoned today with a query regarding SmartLife personal alarm which I had not previously heard about. I was given a clear understanding of this alarm and realised my fall alarm was the one best suited to me. The operator was most helpful. Thank you.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. We are pleased to hear that we could assist you and that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Your customer services assistant, Sue, couldn't have been more helpful & patient in explaining the options available and how to set up the new Smartlife aid for Mum after she lost her landline. Many thanks”

Helpful Report

Posted 10 months ago

Hello Linda, Thank you for taking the time to leave a review. We are pleased to hear that Sue was able to assist you and that your mum is now benefitting from the reassurance of a SmartLife alarm. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Speedy response for purchase, delivery and set up”

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Posted 10 months ago

“Great support from Samuel today in ordering the correct items I need to help minimise risk for my Mum.”

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Posted 10 months ago

Hello Denise, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Samuel was able to assist you. We will be sure to pass on your comments to the relevant department. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Excellent service, dead easy to connect, very helpful staff, the alarm was activated about ten times, and we were informed very quickly, this resulted in us being able to quickly respond to dear Johns needs.”

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Posted 10 months ago

Hello Mike, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always on hand to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Customer service (Kathy) extremely helpful. Very good company for peace f mind.”

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Posted 10 months ago

Hello Angela, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“The alarm gives us peace of mind and is working very well.”

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Posted 10 months ago

Hello June, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Fast delivery and excellent help from Assistant to setup pendant”

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Posted 10 months ago

“Life connect 24 has given me my quality of life. Back I feel secure again in my own home.i wear my watch knowing that a very kind helpful team are there to help me if I need help.it also helps my family knowing that I have a very kind professional company looking after me i cannot fault them in any way . Feel confident in recommending them they do what they say”

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Posted 10 months ago

Hello Sheila, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that we have helped improve your quality of life. Your willingness to recommend us to others is appreciated. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Previously had system installed for my wife , did not have any problems, therefore it gives me confidence in installing same system for myself. Talking to you agent on the phone, guided me through the system thoroughly, and assured me that as i am not yet on a digital land line system your new system will cover this when it eventually happens”

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Posted 10 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. We can confirm that our service is prepared for the switch to digital phonelines and customers will remain connected. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“We felt it was a very good service from the start of the conversation on the phone to delivery”

Helpful Report

Posted 10 months ago

Hello Keith, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available the provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Excellent in every way”

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Posted 10 months ago

“Understanding of my what was needed”

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Posted 10 months ago

“I paid for a pendant for my father at a cost of £300 for the year after he had had a stroke. After the initial year I paid for a second year in March 23. Following my mother’s death in May my father moved to a sheltered accommodation where they had their own service. As he no longer required this service I requested some sort of refund for the remaining 9 months. This was refused by the company, even though all the equipment is in perfect working order and could be returned as it came. it seems quite mean spirited to me not to offer something, given the circumstances.”

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Posted 10 months ago

“Spoken to Harry who was extremely knowledgable, polite and very helpful.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. We are pleased to hear that Harry was able to assist you and will be sure to pass on your comments to the relevant department. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

“Good: response time is quick both by Customer Services and when the alatm is activated, which has happeneed occasionally by mistake ot for testing. Bad: theyl have a policy of charging the renewal over a month in advance of the start of the period. This prevents me from paying by direct debit, as I know no other service which takes money so much in advance.”

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Posted 10 months ago

“Brilliant product and service. I would highly recommend to anyone who has an elderly relative or someone who is vulnerable. They stayed on the line until we arrived and also called after to check if they could help in any other way.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that you would recommend it to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 10 months ago

LifeConnect24 is rated 4.7 based on 7,742 reviews