LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,754 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent security and peace of mind”

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Posted 4 years ago

“The whole operation went successfully and the staff were both helpful and pleasant. I trust the same will remain and I've no reason to think otherwise. Thank you.”

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Posted 4 years ago

“Not had it long enough to comment”

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Posted 4 years ago

“Purchased system for my mother who had recently suffered a stroke .Alarm arrived by post promptly but we were unable to be connect due it being incompatible with phone line which is connected via internet router.Called customer service to report issue to be told that they would send out the part to connect with router.Waited a full week and called again to be told they would resend which took an additional week .Part arrived after second week but was incorrect.Cancelled the service and returned the alarm only to receive a 27% refund on a €169 purchase in less than three weeks of constant disappointment and frustration.”

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Posted 4 years ago

Dear Patrick, Thank you for getting in contact today. I am sorry to hear of the difficulties you have experienced with the closure of your account. This is certainly not the level of service we aim to provide. I have escalated your complaint to our accounts team, they have confirmed a full refund will be processed. Again, I would like to apologise for any upset or inconvenience this may have caused. Should you have any further feedback or concerns please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Ordered Weds11th Nov. Not yet received. Details on line incorrect. (Billing address). Tried to change over phone. Was told they would be. Were not.”

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Posted 4 years ago

Dear Kim, Thank you for leaving us your feedback. I apologise for the delays you have experienced with the delivery of your alarm. Unfortunately, due to the current climate, we are relying on Royal Mail. In certain areas, there may be delays in receiving the post. I can see you have since been in contact with our friendly Customer Service team and that you have received the unit. Again, I would like to apologise for any inconvenience this may have caused. Kind Regards, Lifeline24

Posted 4 years ago

“System easy to set up, staff polite and courteous.”

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Posted 4 years ago

“Intuitive online ordering. Next day delivery. Easy installation. Seamless testing procedure. Affordable peace of mind. Hence 5 stars”

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Posted 4 years ago

“So far so good as only installed a couple of days ago”

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Posted 4 years ago

“Very pleased with the ease of installation, the setup tests worked very well especially the distance one which worked from over sixty feet away. It is good to know help if needed is very near to hand. Our only comment is when we renew next year our loyalty of our custom is not rewarded like if we were new customers, they get 3 months discount.”

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Posted 4 years ago

“So far so good. It's a safe guard and a lifeline when I am alone in the house. It gives me a sense of security and peace of mind.”

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Posted 4 years ago

“Haven’t received it yet”

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Posted 4 years ago

Dear Jacquline, Thank you for your feedback. I am very sorry to hear of any delays you may have experienced on your delivery. I can see a member of our friendly Customer Service team has recently called you to confirm that you have now received the system. Again, I would like to apologise for any delays caused by the current climate. Should you have any further queries, or feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Easy to order and set up. Excellent service. Only one complaint, the supra keysafe comes with star drive bolts which is a little unusual but no driver bit. Other than that great”

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Posted 4 years ago

“So far excellent service”

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Posted 4 years ago

“We had good service when we ordered the personal alarm a few months ago but unfortunately our recent experience was not so good. We ordered a key safe which arrived and was faulty. 2 replacements were sent. One has been fitted but we have had to phone up to ask for 2 return slips for the 2 boxes to be returned to you. We now need to arrange for someone to go to the post office as I am unable to do so.”

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Posted 4 years ago

Good Afternoon, Thank you for getting in contact today and for leaving us your feedback. I am very sorry to hear of the problems you have experienced with your key safe and the return of the replacement equipment. I can see that our Customer Service team has now been able to organise replacement equipment and have sent you a Freepost Label to help with the return of the faulty items. I have left a clear note on your account to reflect that there will be a delay on the return of your items. Please rest assured that , with all that is going on, there is no rush to take these items to the Post Office. Should you have any further feedback or queries, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“I received my Lifeline set up very quickly. I did need assistance to set it up, perhaps due to my existing phone and broadband equipment. At the same time, I ordered one for a friend, Wayne Henry, who has had a stroke. I was able to set his lifeline up for him without difficulty. We hope we will never need to use them, but it does give us peace of mind.”

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Posted 4 years ago

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Posted 4 years ago

“Excellent customer service. Polite and attentive staff at the end of the phone. Feel very reassured that my Mother will be ok. We installed this two days before I had to self isolate as my Husband tested positive for Covid. I can’t visit her for 14 days Lifeline 24 is a Godsend.”

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Posted 4 years ago

“Speedy delivery,helpful operatives...all good”

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Posted 4 years ago

“Bought this for my mum a few days ago. Very quick delivery & excellent service when setting up. This has given us great peace of mind. It’s the only thing we’ve bought that we hope we will never have to use!!! Would definitely recommend.”

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Posted 4 years ago

“Excellent efficient service”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,754 reviews