LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased this for 96yr uncle, being on lockdown he is isolated more than every, we now have peace of mind knowing that he is safe with lifeline 24. Your help in setting it up was vital as we are unable to visit during this most difficult time time. A Very Big Thank you.”

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Posted 4 years ago

“Timely service, easy to use and reasonably priced!”

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Posted 4 years ago

“Help in setting unit up was first class .Pleased to say have not had to call you yet”

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Posted 4 years ago

“Certainly peace of mind. Staff contacts competent, friendly, patient and are well briefed to deal with elderly who are not used to computers. The appliance neat, unobtrusive and well packed. Already recommended to friends.”

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Posted 4 years ago

“Very quick delivery. Excellent at getting me going”

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Posted 4 years ago

“Thank you for the peace of mind your alarm gives. We feel so much better to know our mum is a push of a button away from help if she needs it. Thanks so much”

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Posted 4 years ago

“It is great peace of mind for me and my sister to know that my mum and dad are safe...plus able to get help fast when needed.”

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Posted 4 years ago

“It was very easy to set up. Like the choice of wristband or neckband. Feel very safe in home and garden.”

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Posted 4 years ago

“I’ve set it off accidentally and could respond from quite a way away so that was reassuring. It was very hard to set up because the instructions were ‘hidden’ in the box and I didn’t find them until after I had had help. The people helping were very patient.”

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Posted 4 years ago

“I started by phoning you, BAD CHOICE your introduction must have been made by a youngster. You cater for older people older people have hearing problems and did you know that hearing aids are no good for hearing speech when some clown is playing MUSIC OVER THE VOICE we cannot or have difficulty hearing the words over the music. insistently I have top quality hearing aids £6000 for the pair. Lucky for me you have a good internet service . I shall not phone you again,I will deal with you on the computer. The service over the emergency unit is FIRST CLASS well done and thank you. Right I have had my moan. Thanking You. David”

Helpful Report

Posted 4 years ago

Dear David, Thank you for getting in contact today. Thank you for your feedback in regards to our automated call attendant. I am sorry to hear that you found the greeting to be off-putting and difficult to hear. I have ensured that your feedback is passed to our management team for review. Despite your initial problems, I am pleased to hear you have had a first-class experience with our wonder emergency response team. Please do not hesitate to get in contact should you have any further feedback or concerns. Kind Regards, Lifeline24

Posted 4 years ago

“Easy to set up & helpful staff.”

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Posted 4 years ago

“Easy to order, install and use. Comfortable to wear on the wrist 24/7.”

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Posted 4 years ago

“Ordered this product a week ago today. I was told it would arrive the next day. After a second phone call this evening ,7 days later I was told they would speak to dispatch in the morning & get back to me! Not impressed.”

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Posted 4 years ago

Dear Eric, Thank you for getting in contact today. I am very sorry to hear of your poor experience regarding the delivery of your alarm unit. Whilst all of our alarms are sent out using 24hour tracked delivery through Royal Mail. Unfortunately due to the recent circumstances, the Royal Mail has been delayed in certain areas. We are still doing our best to ensure our customers are receiving their orders promptly during these difficult times. I can see that a member of our customer service team has since been in touch to provide you with the tracking number for your alarm. From further investigation, it appears that your alarm has now arrived. Again I would like to apologize for the delay in the delivery of our alarm and that we not in contact with you sooner regarding this. Please do not hesitate to get in contact should you have any further concerns or feedback. Kind Regards, Lifeline24

Posted 4 years ago

“Knowing my brother has 24hr support by the press of one button.”

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Posted 4 years ago

“On a couple of occasions I’ve accidentally pressed my alarm and each time the response from Lifeline 24 has been prompt .I thank them for that .”

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Posted 4 years ago

“Easy to set up. Peace of mind for my 4 children as they will be notified of any problems that may happen to me.”

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Posted 4 years ago

“Very happy with all aspects from ordering,delivery and set up Can't be faulted”

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Posted 4 years ago

“I arranged this for my mother in law. It was extremely easy to do. Tommy was very helpful, professional and made the whole process very easy. The lifeline was delivered the very next day. My father in law found it very easy to set up.”

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Posted 4 years ago

“Excellent so far but obviously we have not had to try it in an emergency. However, there is no reason to think that it wouldn’t work successfully.”

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Posted 4 years ago

“I arranged the package on behalf of my 90 year old mother. I began with the Lifeline website, which I strongly recommend. It’s easy to navigate and the pages dovetail neatly together and are very informative. My initial telephone enquiry gave me the sense that it was taken by someone with limited experience. However, subsequent telephone calls were handled in a professional and knowledgeable manner (Roger Adams & Keiran Sarwar). The administration and set up process were streamlined and trouble free. My mother is now very comfortable with the installation and I have confidence in her remaining in her home for longer.”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,859 reviews