LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,761 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“I have had 2 falls recently and decided that I needed help”

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Posted 4 years ago

“Peace of mind,that i am in good hands and help is not far Away”

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Posted 4 years ago

“We are reassured that my mother-in-law is better protected in her own home now.”

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Posted 4 years ago

“Very pleased with my Lifeline 24. So far so good! Very caring responses when pressed by mistake, and when ordering. Thank you - hope I don’t need you in an emergency but very reassuring.”

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Posted 4 years ago

“When I came out of hospital it was decided, for my safety, that I should have a personal alarm. My son checked them out and found this one had the best reviews. My daughter rang up and the next day it was delivered. Within 24hrs it was fitted, tested and working. What a service!”

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Posted 4 years ago

“The Lifeline 24 alarm is a godsend because I know that my mother is safe. If she falls it will automatically contact the call centre, or if she feels unwell she can press her wrist button to contact the call centre for assistance. It provides me with peace of mind because she is unable to make telephone calls.”

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Posted 4 years ago

“felt more secure that help was available if I fell again and that this help and support was provided 24/7”

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Posted 4 years ago

“Quick and easy and helpful staff.”

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Posted 4 years ago

“Excellent service, reasonable price, reassuring to know someone there to help if needed.”

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Posted 4 years ago

“Easy set up and testing”

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Posted 4 years ago

“Self installation was quick and easy with the help of a very friendly voice on the other end of the line. I am not sure my father is totally comfortable as yet with the system, but it gives me, his daughter, peace of mind in this era of self-isolation for the over 70s.”

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Posted 4 years ago

“Excellent service, quick delivery and easy to install”

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Posted 4 years ago

“So far my mother and the family are impressed by the lifeline product and service. Setting up the device and testing was straightforward and my mother is very relieved to have this device and service to support her aim to remain independent for as long as possible. We all hope that everything continues along the highly positive trajectory.”

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Posted 4 years ago

“Very good helpful service”

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Posted 4 years ago

“So disappointing 1 set of equipment faulty, replacement set faulty. Call handler was not a bit interested and have now chased 3 times over the past month and still awaiting the refund”

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Posted 4 years ago

Dear Anne, Thank you for your feedback and for getting in touch today. I am very sorry to hear about your experience with our alarm equipment. This is certainly not the level of service we aim to provide. I have been able to investigate this further and I can see that you have been in contact with our customer service team. A full refund has been processed however, this is now with the bank and can take up to 10 working days to appear in your account. Again I would like to apologise for any inconvenience caused. Please do not hesitate to get in contact should you have any further feedback. Kind Regards, Lifeline24

Posted 4 years ago

“Lifeline service was extremely prompt and the ordering procedure easy. Setting the unit up was straightforward and the testing of the unit took less than 10 minutes. I would like to compliment Julie who took us through all the tests patiently and professionally. Thank you. This unit is going to provide a huge peace of mind to our family. Highly recommended.”

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Posted 4 years ago

“I have only just received my alarm and I have tested it today. Every thing so far has gone very smoothly”

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Posted 4 years ago

“Very quickly supplied and comprehensive advice given. Highly recommended.”

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Posted 4 years ago

“Made me feel safer.”

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Posted 4 years ago

“The service has been very quick and efficient to set up, the staff know exactly what they are doing. It has given myself and my family peace of mind, very impressed so far.....”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,761 reviews