LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent bit of techie equipment! Very easy to set up. The personnel was very helpful.”

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Posted 2 years ago

“Very happy with purchase. Gives peace of mind to my neighbour and myself. As my neighbour only has a landline phone and has become unsteady on her feet this is an extra aid in case she needs help.”

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Posted 2 years ago

“This system has been a nightmare.It kicked off late at night when I was in bed asleep witjh a false alarm on the same day it was installed. The next day I came home around midday after attending a meeting with my mobile muted but constantly buzzing to find neighbours and an ambulance waiting outside my house and para medics knocking on my door. It was another false alarm. I never even had the pendant with me.I phoned the office and waited over 2 hours before they contacted me, at which time I had had enough and cancelled the contract. It was not gong to happen for a third time There was no interest in my predicament no urgency at all and my nerves were shattered.Its a good system but whoe betide you if things go wrong.”

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Posted 2 years ago

“My father dropped his pendant fob last night from about 0.7m onto a carpet which emulated a "Fall". Within 50 seconds the team was talking to him through the pendant. Whilst that wasn't an actual fall. It proved the system does what it's supposed to do. 10/10 from me.”

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Posted 2 years ago

“Superb service. There were some difficulties because a. I was using Broadband and In addition it was found the telephone was directly connected to broadeband. Your Technician realised the problem and was able to fix the problem.”

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Posted 2 years ago

“REVISED REVIEW. On or around 5 May 2022, I left a 1 star review. Since then, Lifeline24 have reviewed the case and done the right thing. Well done, and a very good service provided during the period of usage.”

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Posted 2 years ago

“Lifeline is brillient. Really helpful. I've been away so not had to use it yet butI know it will be perfect when I am on my own again. Thankyou.”

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Posted 2 years ago

“Gives me a bit of peace of mind”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Service was good but I paid yearly in advance for this service for my father in law He recently passed away but there is no refund for the 7 months still in credit. I am unable to transfer to anyone else as we already have this service for my mother. I'd advise paying monthly to anyone using this service”

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Posted 2 years ago

Dear L Clarke, Thank you for taking the time to leave us your feedback. I am pleased to hear you have been happy with the alarm and I am sorry to hear that you have been unhappy with the account closure. With our Annual plans, we do provide a significant discount but it does mean there is a 30 days return policy similar to other purchases. We do provide monthly plans for people that require more flexibility. I have escalated your feedback to our Senior team for review. Please let us know if you have any further comments or queries. Kind Regards, Rebecca

Posted 2 years ago

“We haven't had this device long but the service we have received has been first class.”

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Posted 2 years ago

“Lifeline is an excellent way for us to have peace of mind that should our mum fall and be unable to get to the phone, she will still get help. We now feel able to travel a little further when she isn't with us knowing she is not without help should it be needed in an emergency. mum is comfortable with the pearl necklace that she wears and says it doesnt look out of place around her neck. She has pressed the button a few times accidentally and has always received an answer. When she says she is ok and has pressed it by mistake, the person on the other end of the phone has always been polite to her.”

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Posted 2 years ago

“My husband is very happy with the security it gives him. It means I don’t have to worry when i go out and leave him. It was all ordered and set up within 24 hours, Excellent Service”

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Posted 2 years ago

“hi only had it for a week .so can't give a review as such .but feel safer already with my neckless alarm thankyou Joyce owers”

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Posted 2 years ago

“Brilliant, looks like I can have some of my life back even while caring for my husband.”

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Posted 2 years ago

“Would recommend this to anyone who lives on there own and is at danger of a fall or in need of an ambulance”

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Posted 2 years ago

“help has been very good in checking when I came off line so no complaints”

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Posted 2 years ago

“Easy to order and install haven’t had to use it yet so can’t comment on effectiveness”

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Posted 2 years ago

“Fast delivery and easy installation.”

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Posted 2 years ago

“very friendly people on reponse of set up. have now got peace of mind .”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews