LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,747 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Excellent service and product. Easy to apply for and set up for my elderly mother. The initial lifeline 24 didn’t work when we tested it so a replacement was promptly sent without any fuss. The response team and customer service team have all very polite and helpful. Thank you. It gives us all peace of mind, even though my mother lives next door to us, but if we’re out or away we know she can just press the buttons and help is there.”

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Posted 2 years ago

“So far everything is working fine and I feel much safer since purchasing your service every c0ntact since enquiry to purchase,, delivery and testing excellent.”

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Posted 2 years ago

“Excellent service from first phone call to delivery to use and ongoing service levels”

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Posted 2 years ago

“Web site is easy to navigate and well set out, the ordering process is quite simple and straightforward. Prompt delivery the next day. Very easy to set up with the clear instructions provided. Feels and looks like a quality product. Overall, very satisfied.”

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Posted 2 years ago

“The staff were very helpful. Setting up the alarm was straightforward.”

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Posted 2 years ago

“Great service first class half price of other companies and arrived next day , easy to install and easy to set up , very happy customer”

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Posted 2 years ago

“excellent to have peace of mind, it is quite unobtrusive on my wrist”

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Posted 2 years ago

“I found good service from lifeline 24 from enquiry though sales, delivery and installation The wrist device is very comfortable”

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Posted 2 years ago

“Not as easy to set up as thought staff on call were helpfull though”

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Posted 2 years ago

Dear Vera, Thank you for your review. I do apologise that the set up was not as easy as expected, I am glad that our support team were able to assist and get everything up and running for you. If there is anything else we can assist with then please get in touch. Kind regards Richard

Posted 2 years ago

“I researched a number of providers of this type of facility and found Lifeline24 comes out on top. It is early days yet, but I have found the operators to be first class. I have had a number of 'false alarms' (I suppose that happens in the early days) and the operators have always been quite understanding.”

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Posted 2 years ago

“Excellent product, gives us peace of mind knowing our dad can call for help. The customer service I received while setting it up was super, spoke to a very helpful gentleman called Wayne who set everything up for me quickly and efficiently.”

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Posted 2 years ago

“Lifeline gives peace of mind, especially when you live alone as I do.”

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Posted 2 years ago

“Very quick and prompt service. Set up very easy and the testing was quick. Great peace of mind for the family knowing mum is safer now.”

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Posted 2 years ago

“Great fast delivery and easy setup”

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Posted 2 years ago

“Paid for an alarm, but due to my mistake I had to cancel the order. Customer Services were very unhelpful and a pain to deal with.”

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Posted 2 years ago

Good Morning, Thank you for your feedback. I can see that the order was cancelled on the same day and a refund was issued within five working days of the order. I hope that this has full resolved the matter for you and if there is anything else we can assist with then please get in touch. Kind regards Richard

Posted 2 years ago

“Staff were informative and friendly when making initial inquiries and when I had purchased and we were doing the test runs with my mother it was all made so simple and clear putting my mother at ease with how to use it”

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Posted 2 years ago

“It’s easy to use, it’s reassuring to have it but I find the wrist alarm a bit bulky as I have very small wrist, I think I would have been better with the one around the neck.”

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Posted 2 years ago

“I purchased the Key Safe for an elderly relative who is reluctant to have a key safe but is gradually becoming necessary.”

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Posted 2 years ago

“Very easy and quick to install”

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Posted 2 years ago

“Easy to set up and test with friendly, helpful staff at the call centre.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,747 reviews