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LifeConnect24 Reviews

4.7 Rating 7,859 Reviews
94 %
of reviewers recommend LifeConnect24
4.7
Based on 7,859 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy

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LifeConnect24 5 star review on 26th November 2024
John Baily
LifeConnect24 5 star review on 13th November 2024
Nigel Hill
LifeConnect24 5 star review on 3rd May 2024
Pete Smith
LifeConnect24 5 star review on 13th May 2022
Andrew Southgate
LifeConnect24 5 star review on 13th May 2022
Andrew Southgate
LifeConnect24 5 star review on 13th May 2022
Andrew Southgate
LifeConnect24 5 star review on 5th March 2022
Steven North
25
Anonymous
Anonymous  // 01/01/2019
Fast response and delivery.
Helpful Report
Posted 2 years ago
Unfortunately it was faulty and kept going off every 4/5 mins so we are returning it.
Helpful Report
Posted 2 years ago
Dear Marion, Thank you for getting in touch with us today and for leaving your comments on our Service. I am sorry to hear that you have had a negative experience with your Lifeline24 equipment. I have sent a message to you privately with more information on this matter. Kind Regards, Ash
Posted 2 years ago
Neither machines work. Both have been returned. Trying to sort connection problems when you are based in Norfolk is not helpful, staff saying I don't know and you can feel them shrugging their shoulders is not a sign of good service either. Both machines returned and contract cancelled.
Helpful Report
Posted 2 years ago
Good Afternoon, I'd like to thank you for leaving us your feedback today and for getting in touch. I am sorry to hear that you have had a negative experience with our Personal Alarm Service. I can confirm that I have sent you a private message with further information on this matter. Kind Regards, Ash
Posted 2 years ago
The equipment looks fine but wil knot be able to deicide how good until it’s used in an emergency
Helpful Report
Posted 2 years ago
Excellent service all along, except for today when I contacted customer service on behalf of my parents and couldn't hear the member of staff because there was so much background noise from other call handlers in the background. I am slightly hard of hearing and struggled, my parents are very hard of hearing and would not have been able to engage in the conversation.
Helpful Report
Posted 2 years ago
New customer form still hasn’t been processed a week later. Needed this urgently for my vulnerable mother who keeps falling over.
Helpful Report
Posted 2 years ago
Dear Richard, Thank you for getting in touch today to provide your feedback on your experience with your Lifeline24 System. I am sorry to hear that you have been unhappy with the set-up process. I have sent you a private message to discuss the issue in greater detail. Kind Regards, Ash
Posted 2 years ago
Everyone very helpful but I think the wrist monitor is very big and definitely UGLY maybe alright for a man but certainly not for a lady
Helpful Report
Posted 2 years ago
Dear Shirley Thank you for getting in touch today and for leaving us your feedback. I can confirm that I have sent you a private message detailing alternative wearing options that may be more suitable for you. Kind Regards, Ash
Posted 2 years ago
Excellent service
Helpful Report
Posted 2 years ago
I received my replacement box last week. There were no installation instructions included ! Customer services emailed instructions on request which indicated wiring my BT broadband though the Lifeline box to my telephone socket. This did not work and also caused noise on my phone. I then wired the box direct to my phone box. This worked OK with no noise on my phone line. I yested the box and wrist band and they both worked OK. I hope this information is useful. John
Helpful Report
Posted 2 years ago
Dear John, Thank you for getting in touch and for providing your feedback on our Personal Alarm Service. I am sorry to hear that your expectations have not been matched by your experience with the Service thus far. We do appreciate receiving comments of any nature regarding our Service, as it is crucial in helping us to improve our Products and Services in future. I hope you enjoy the rest of your week. Kind Regards, Ash
Posted 2 years ago
Apart from the problem with the first Lifeline pendant, it appears that everything is now working properly! However, the service I have received is brilliant and have every confidence,that, in the case of a real emergency, I will be very well served. Thank you Lifeline for a great product and service. Regards Dennis
Helpful Report
Posted 2 years ago
Excellent service both at point of sale and during set up. Support team were super reactive and helpful during the alarm testing and very polite and during the calls we made
Helpful Report
Posted 2 years ago
Efficient website, fast shipping. However, the key lock was tricky to open, very heavy to manipulate and tricky to set up with absolutely tiny numbers to set.
Helpful Report
Posted 2 years ago
Really good product we used them before following my father's stroke and now again as his health has deteriorated and he has become a little unsteady. The calls are answered quickly which is a shame when the button gets sat on by mistake. The only improvement I could suggest is in the future making the lanyard with an alarm in it that can be triggered in case it gets misplaced but otherwise I am totally happy.
Helpful Report
Posted 2 years ago
The process from ordering to setting up of the Lifeline24 alarm has been really straightforward. It has all worked exactly as it should. And on the occasions I have had to call the call centre, the staff have been very helpful and knowledgeable. I’ve been very impressed indeed.
Helpful Report
Posted 2 years ago
Quick efficient service. All well explained & queries answered with understanding.
Helpful Report
Posted 2 years ago
Very helpful with clear instructions
Helpful Report
Posted 2 years ago
All went well, returned old unit by post. Mum up and running,tested new unit with the help line.
Helpful Report
Posted 2 years ago
Very impressed with service so far
Helpful Report
Posted 2 years ago
My mum has a lifeline from this company. This morning they could not rouse me after my mum accidentally laid on her pendant and set the alarm off. The responders went over and above by crawling past a vehicle to get to their keysafe and check all was ok. Thanks very much, would heartily recommend this service.
Helpful Report
Posted 2 years ago
very quick delivery and easy to set up thank you
Helpful Report
Posted 2 years ago
LifeConnect24 is rated 4.7 based on 7,859 reviews