LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Fast response and delivery.”

Helpful Report

Posted 2 years ago

“Unfortunately it was faulty and kept going off every 4/5 mins so we are returning it.”

Helpful Report

Posted 2 years ago

Dear Marion, Thank you for getting in touch with us today and for leaving your comments on our Service. I am sorry to hear that you have had a negative experience with your Lifeline24 equipment. I have sent a message to you privately with more information on this matter. Kind Regards, Ash

Posted 2 years ago

“Neither machines work. Both have been returned. Trying to sort connection problems when you are based in Norfolk is not helpful, staff saying I don't know and you can feel them shrugging their shoulders is not a sign of good service either. Both machines returned and contract cancelled.”

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Posted 2 years ago

Good Afternoon, I'd like to thank you for leaving us your feedback today and for getting in touch. I am sorry to hear that you have had a negative experience with our Personal Alarm Service. I can confirm that I have sent you a private message with further information on this matter. Kind Regards, Ash

Posted 2 years ago

“The equipment looks fine but wil knot be able to deicide how good until it’s used in an emergency”

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Posted 2 years ago

“Excellent service all along, except for today when I contacted customer service on behalf of my parents and couldn't hear the member of staff because there was so much background noise from other call handlers in the background. I am slightly hard of hearing and struggled, my parents are very hard of hearing and would not have been able to engage in the conversation.”

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Posted 2 years ago

“New customer form still hasn’t been processed a week later. Needed this urgently for my vulnerable mother who keeps falling over.”

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Posted 2 years ago

Dear Richard, Thank you for getting in touch today to provide your feedback on your experience with your Lifeline24 System. I am sorry to hear that you have been unhappy with the set-up process. I have sent you a private message to discuss the issue in greater detail. Kind Regards, Ash

Posted 2 years ago

“Everyone very helpful but I think the wrist monitor is very big and definitely UGLY maybe alright for a man but certainly not for a lady”

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Posted 2 years ago

Dear Shirley Thank you for getting in touch today and for leaving us your feedback. I can confirm that I have sent you a private message detailing alternative wearing options that may be more suitable for you. Kind Regards, Ash

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“I received my replacement box last week. There were no installation instructions included ! Customer services emailed instructions on request which indicated wiring my BT broadband though the Lifeline box to my telephone socket. This did not work and also caused noise on my phone. I then wired the box direct to my phone box. This worked OK with no noise on my phone line. I yested the box and wrist band and they both worked OK. I hope this information is useful. John”

Helpful Report

Posted 2 years ago

Dear John, Thank you for getting in touch and for providing your feedback on our Personal Alarm Service. I am sorry to hear that your expectations have not been matched by your experience with the Service thus far. We do appreciate receiving comments of any nature regarding our Service, as it is crucial in helping us to improve our Products and Services in future. I hope you enjoy the rest of your week. Kind Regards, Ash

Posted 2 years ago

“Apart from the problem with the first Lifeline pendant, it appears that everything is now working properly! However, the service I have received is brilliant and have every confidence,that, in the case of a real emergency, I will be very well served. Thank you Lifeline for a great product and service. Regards Dennis”

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Posted 2 years ago

“Excellent service both at point of sale and during set up. Support team were super reactive and helpful during the alarm testing and very polite and during the calls we made”

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Posted 2 years ago

“Efficient website, fast shipping. However, the key lock was tricky to open, very heavy to manipulate and tricky to set up with absolutely tiny numbers to set.”

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Posted 2 years ago

“Really good product we used them before following my father's stroke and now again as his health has deteriorated and he has become a little unsteady. The calls are answered quickly which is a shame when the button gets sat on by mistake. The only improvement I could suggest is in the future making the lanyard with an alarm in it that can be triggered in case it gets misplaced but otherwise I am totally happy.”

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Posted 2 years ago

“The process from ordering to setting up of the Lifeline24 alarm has been really straightforward. It has all worked exactly as it should. And on the occasions I have had to call the call centre, the staff have been very helpful and knowledgeable. I’ve been very impressed indeed.”

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Posted 2 years ago

“Quick efficient service. All well explained & queries answered with understanding.”

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Posted 2 years ago

“Very helpful with clear instructions”

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Posted 2 years ago

“All went well, returned old unit by post. Mum up and running,tested new unit with the help line.”

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Posted 2 years ago

“Very impressed with service so far”

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Posted 2 years ago

“My mum has a lifeline from this company. This morning they could not rouse me after my mum accidentally laid on her pendant and set the alarm off. The responders went over and above by crawling past a vehicle to get to their keysafe and check all was ok. Thanks very much, would heartily recommend this service.”

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Posted 2 years ago

“very quick delivery and easy to set up thank you”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,859 reviews