LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,852 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I now know that in the event of a fall or other emergency I can call for help, This gives confidence to those of us who live alone.”

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Posted 7 years ago

“It provides a service we needed for my mothers continued independence.”

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Posted 7 years ago

“Excellent quick delivery . Very easy to set up . I now feel a lot happier now I know my parents can call for help .”

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Posted 7 years ago

“To have peace of mind knowing that there is someone there immediately on the end of the phone who can assist my father should the need arise”

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Posted 7 years ago

“just what I wanted,to keep me safe and secure”

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Posted 7 years ago

“Arrived very quickly. Operators very efficient but I felt they could have explained more on what they were testing on the phone as found it a bit confusing and rushed”

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Posted 7 years ago

Dear Julie, Thank you for taking the time to leave us a review and we're pleased to hear the equipment arrived quickly and you found our operators efficient. We are sorry, however, that you found the initial testing to be confusing and rushed. Our Care Team who guide you through the initial testing also answer any emergency calls generated, so it may have been that there were many emergency calls waiting, which our Care Team must prioritise for safety reasons. If this was the case, please accept our sincerest apologies. We do certainly aim to be a friendly, informative service and are always willing to help in any way we can, taking our time to explain matters thoroughly and to the best of our ability. If you do require any information, would like to check any technical matters or update your records, please always call 0800 999 0400 where our Customer Service Team will be happy to help. Kind regards, Louisa

Posted 7 years ago

“The installation process went smoothly, and the operator was very helpful.”

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Posted 7 years ago

“We received the items next day and when we first tested it it was better then we thought it would be.”

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Posted 7 years ago

“I ordered the lifeline for my dad,i am happy now knowing that if he needs help it is at the end of his pendant.thank you.”

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Posted 7 years ago

“Easy to set up for complete peace of mind. Couldnt of been easier.”

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Posted 7 years ago

“The bracelet has made my dad, who live on his own, more conservative confident”

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Posted 7 years ago

“All questions answered immediately and easy to understand responses. Alarm arrived as expected and was easy to set up.”

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Posted 7 years ago

“The unit arrived the next day but unfortunately I was unable to install it on the day as the phone to unit connector was not compatible with the BT telephone and it has been necessary to purchase a further adaptor.”

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Posted 7 years ago

Dear Customer, Thank you for taking the time to leave us a review and we sorry for any inconvenience you may have experienced due to this matter. Please allow us to explain that, although this is a very rare occurrence, sometimes due to the make/model of the telephone already installed, a second adapter may need to be provided by the landline provider, or alternatively, we are able to advise you of any technical resolutions on 0800 999 0400. Please do feel free to get in touch with us if you have any concerns or require any assistance. Kind regards, Louisa

Posted 7 years ago

“Ordered on a Tuesday received on a Wednesday.However as a non family member it took me a while to get the information that you required and as I was unable to save at each stage it meant I had to obtain the info and then only input once I had it all (but you dont know all the info you require)”

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Posted 7 years ago

“I bought lifeline24 for my elderly Father who lives on his own . He has mistakenly pressed the wrist fall alarm a couple of times and he tells me that" even at midnight the response team were utterly charming!" Thank you!”

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Posted 7 years ago

“I couldn't be happier. The service was excellent, quick and efficient. The people who I spoke to on the phone were lovely. So good to have peace of mind especially as I live alone.”

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Posted 7 years ago

“I felt that help was at hand if I required it. Thank you.”

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Posted 7 years ago

“Every thing went efficiently as was said in your leaflet.”

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Posted 7 years ago

“Unfortunately I needed to cancel my order as my grandparents decided that they did not want the product after all. Although the contact centre team were helpful and prompt in response to my emails, they initially failed to offer the full refund I was entitled to under distance selling regulations and by virtue of the fact that we had not been presented with the terms and conditions to read and sign, having not yet worked through the new customer registration process. I had to specifically challenge their response to get the full refund including the £35 "new customer fee". I believe this is terrible service for a company that deals primarily with vulnerable people; if Lifeline24 had been dealing directly with my grandparents, I know they would not have challenged the initial response. The matter was rectified, but then I also had to chase up the refund as it had still not been processed three weeks after returning the equipment.”

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Posted 7 years ago

Dear Customer, We are so sorry to hear of your distress regarding this matter. We do aim to provide a swift, friendly and flexible service and do sincerely apologise that we have not been able to deliver such a service on this occasion. We hope that the refund has now appeared in your bank account and once again, please accept our sincerest apologies for the experience you have had. We wish you all the best. Louisa

Posted 7 years ago

“Good information from customer service. Online application form. Next day delivery. Simple set up.”

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Posted 7 years ago

LifeConnect24 is rated 4.7 based on 7,852 reviews