LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every one I dealt with very polite and helpful.”

Helpful Report

Posted 4 years ago

“I have only just connected and tested my alarm system, and the assistance to carry this out was extremely helpful. Thank you.”

Helpful Report

Posted 4 years ago

“My dad paid upfront for a year’s subscription but died before even taking it out of the box. Because he pai upfront he was entitled to zero refund - had he taken it out on a monthly contract it could have been stopped with no more to pay. We tried to reach a compromise but Lifeline24 wouldn’t budge an inch. Totally no compassion and they expect you to send back the equipment as it’s only rented! Just pay monthly or not at all is my advice. A company with no compassion dealing with elderly people is not good.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for leaving your feedback. On behalf of us all here at Lifeline24, I am very sorry to hear of your loss and hope you are doing well during this difficult time. It is never our intention to upset our customers and I am very sorry to hear that you felt our response was not compassionate. All refunds are processed on a case by case basis. I have investigated this further and I can see the account is still active. It appears that initially, the alarm was to be transferred to a friend so they could use the remaining time on your account. Our friendly Customer Service Team have tried to call you to confirm how you would like to proceed but unfortunately, they have not been able to reach you. Again I would like to apologise for any upset or inconvenience this has caused. Please do not hesitate to get in contact at your earliest convenience to discuss your account. You can email us at info@lifeline24.co.uk or call 0800 999 0400. Kind Regards, Lifeline24

Posted 4 years ago

“Amazing that the lifeline could be ordered posted and be up and running within 24 hours. Very impressed. So helpful as my uncle was due back home from hospital at short notice. He has used the alarm once and it was very efficient.”

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Posted 4 years ago

“Very impressed with both their online ordering process and also the speed of delivery, plus of course the important factor of price (less than half the cost of my previous lifeline provider). The no VAT option was not offered by my previous provider. The ordering process was very simple but efficient, recording appropriate health, medication, and access information to aid any emergency services should they need to attend. I was also impressed with the simple installation and testing process, which took less than 15 minutes from delivery.”

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Posted 4 years ago

“It's very handy. Nice to have the knowledge that theres always someone at the end of the phone.”

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Posted 4 years ago

“Haven't had to use it in an emergency yet thankfully. The process of purchasing it and the phone support when testing was very good. Nice and compact. Seems more professional in its appearance and the website design than most other competitors. Happy with my choice.”

Helpful Report

Posted 4 years ago

“Excellent product. Helpful and professional call centre support.”

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Posted 4 years ago

“your product has given me peace of mind now I am on my own”

Helpful Report

Posted 4 years ago

“Peace of mind for elderly relative.”

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Posted 4 years ago

“First class service”

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Posted 4 years ago

“I called today to cancel the service as my mother died last week. I was informed that the box and all pendants must be returned before they cancel the service and as the quarterly amount is due to go out this week, they would not be able to refund any money. Very disappointed with this, as up until now I thought the service was great.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for taking the time to leave us your feedback. On behalf of us all here at Lifeline24, I am very sorry to hear of your loss.I am sorry to hear our cancellation policy was not made clearer for you. All of our Alarm Equipment is provided on a rental basis. Therefore we do require all equipment returned in order to close an account. I have investigated your account further and I can see that, unfortunately, your Direct Debit had already been submitted to the bank. This means that it is outside of our control and we can no longer cancel the payment. I am very sorry to hear of any upset or inconvenience this has caused. Please do not hesitate to get in touch should there be anything further we can assist with. Kind Regards, Lifeline24

Posted 4 years ago

“Simple process, speedy delivery and easy to install”

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Posted 4 years ago

“Very helpful in setting up the alarm for my mum”

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Posted 4 years ago

“Fortunately I haven't as yet had to use it but feel secure that it is to hand.”

Helpful Report

Posted 4 years ago

“My mother in law passed away on the day it was delivered, we notified you and returned the un opened box. Very dissapointed that you chose to return only £29.97 and not the £64.97, do you really have to stoop this low to earn a living?”

Helpful Report

Posted 4 years ago

Dear Nicholas, Thank you for taking the time to leave us your feedback. On behalf of us all here at Lifeline24, I am very sorry to hear of your loss. Our standard procedure is to retain the £35.00 New Customer Fee. In order for an alarm to leave our premise we have already completed the administration on the account and the pre-programming of the alarm, the costs of which are covered by this Fee. We do, however, look at each situation case by case. Again, I am very sorry to hear of your loss and would like to apologise for any upset or inconvenience this may have caused. Please do not hesitate to get in contact with our friendly customer service team on 0800 999 0400 or by emailing us at info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 4 years ago

“Very satisfied with the Lifeline 24. The order was sent and I received it within a day. I feel quite safe and comfortable as I had been experiencing one or two falls lately. I can shower and sleep with the alarm in place.”

Helpful Report

Posted 4 years ago

“Excellent service, ordered my Lifeline at about 5 p.m on Friday and it was delivered by post the next morning. Well done”

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Posted 4 years ago

“II have been using Lifeline for several months now and am so pleased with the peace of mind it brings. I got it after a fall out of bed which with a life threatening condition landed me in hospital. It was sheer luck my elderly mother was staying and my mobile was to hand. Otherwise I would probably not be here to tell the tale.”

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Posted 4 years ago

“My wife, Trish, is relieved now that help is at hand should she need it. It is a weight off my mind also, having fitted an extra three phone extensions around the flat in case of a fall! Big thanks from her, and a big thanks from me!”

Helpful Report

Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews