LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have only had the alarm for a few days but it has given my family peace of mind knowing that it is in place.”

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Posted 4 years ago

“I am on my own as my husband is in hospital probably for some time so it is the first time on my own for about 65 years and I have to use a stick as I have a back problem and can fall if Iam not careful.”

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Posted 4 years ago

“Easy to install and team on other end was fantastic in testing”

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Posted 4 years ago

“Yes very grateful for lifeline now during this coronovirus problem.I am over 70 confined to my house andI live alone Many thanks Margaret”

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Posted 4 years ago

Dear Margaret, Thank you for your kind feedback. I am pleased to hear that the alarm is providing you with peace of mind whilst you are at home on your own. Please do not hesitate to get in contact should you have any further feedback or questions. Kind Regards, Lifeline24

Posted 4 years ago

“The Lifeline was delivered next day, The system was easy to set up and staff were on hand to talk me through the testing procedure. The system was set off in error over the last few days and the response was quick. Very happy”

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Posted 4 years ago

“Promp service Happy knowing my mum is in safe hands”

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Posted 4 years ago

“Excellent service from the first telephone call placing the order to the email a few days later giving the go ahead to test the equipment.”

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Posted 4 years ago

“Helpful advisors through chatline facility and when ordering. Speedy delivery and easy to install. Reassuring to get personal alarm in place for my mum only 48 after ordering.”

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Posted 4 years ago

“Easy set up and excellent experience in testing with the main box and pendant. Positive and quick response when testing.”

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Posted 4 years ago

“Order process was fairly easy, even for a technophobe like me. The device arrived the following day and was easy to set up. I now have peace of mind knowing my mum has a lifeline if she falls in her home.”

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Posted 4 years ago

“You very helpful and a good service thank you”

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Posted 4 years ago

“Fast delivery. Easy to install. Helpful assistants”

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Posted 4 years ago

“Bought this system after my Mother suffered a fall that put her into Hospital. Really pleased we did because the first 2 evenings after her release from Hospital she needed assistance. Lifeline called my nominated number to inform me of the problem and even called my mother back some time later to make sure we got there and she was safe. System has paid for itself in my mind already”

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Posted 4 years ago

“Easy to subscribe and setup, reassuring to have 24 hours a day.”

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Posted 4 years ago

“Very quick and easy to set up. Very helpful and friendly telephone contact”

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Posted 4 years ago

“Excellent product very easy to install especially if I could do it. Sad to leave my dad living alone but relieved that he has a medical alert pendant that he can use if he ever requires. So reassuring for us all. Good price, excellent delivery and set up was easy in communication with the lifeline team - Highly recommended.”

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Posted 4 years ago

“Just signed p elderly uncle as this is as it says a life line 4years ago it saved my mothers life so thank you very much”

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Posted 4 years ago

“I have not been able to connect my lifeline equipment as my daughter was going to do that for me, but in view of the virus and isolation we have decided it is not worth the risk of her coming into my house to do the connection. I am looking forward to having this security, but unless you can think of what I can do it will have to stay in the box.”

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Posted 4 years ago

Dear Doreen, Thank you for taking the time to leave us your feedback. I am sorry to hear that you have been unable to set up our equipment. With everything that is currently going on, there are many people in similar circumstances. Whilst we understand that the set up of the alarm may seem daunting to some of our customers, the alarms are designed to be very easy to set up and to test. Should you wish to, we can organise for a member of our technical team to give you a call to walk you through the installation. Please do not hesitate to get in contact should you wish to arrange this or if you have any further feedback. You can email us at info@lifeline24.co.uk or 0800 999 0400. Kind Regards, Lifeline24

Posted 4 years ago

“This was bought and installed for a 70 year old relative. Ordered on day 1 - delivered on day 2. Excellent. Installation was as follows: 1. Unbox 2. Plug in the power supply 3. Plug telephone cable into a telephone socket 4. Test - by pressing the "Help" button Its SO easy to install and use. Don't worry about losing a telephone as the alarm unit AND an existing telephone can share the same socket - a line splitter is supplied for this purpose. I tested the alarm several times and I was suprised by how friendly the call handlers sounded - something my relative also commented on. To be honest, if you're face down on the carpet needing help you are probably not going to assess how friendly someone sounds. However, if a friendly sounding voice = compassion and empathy then the call handlers have this in buckets. I liked that and made me feel re-assured that in an emergency it would be dealt with promptly. I feel this was, without any doubt, one of the best decisions my relative has made in years, to aid in her independant lifestyle whilst having a discreet 24hr helpline available. Excellent.”

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Posted 4 years ago

“Gives me peace of mind”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,859 reviews