LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Quick response and helpful Easy to set up and staff helpful”

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Posted 1 year ago

“The actual lifeline was OK whilst my mother-in-law had it, but she has recently gone into a nursing home so it was sent back. Although we did this, I have had the next years subscription removed from my bank account. Trying to get a refund is difficult as they want all your bank details and they are not encrypted. 😩”

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Posted 1 year ago

“I hadn't realised my old alarm wasn't working until someone phoned me. I received my new one the very next day. Whilst setting it up I didn't quite manage to do it properly. I had to speak several.people before it was up and running and each person was lovely. Very patient. Brilliant service”

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Posted 1 year ago

Hello Alison, Thank you for your review. We are pleased to hear you have received your replacement alarm and that our team were able to help you get it set up successfully. Rest assured that our service is always available to support you if you need us. Kind regards, LifeConnect24

Posted 1 year ago

“Very easy to set up and the test calls were dealt with by calm and friendly efficiency at the call centre. Very happy that my Mum now has another level of care. Thank you.”

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Posted 1 year ago

Hello Jeanette, Thank you for your review. We are pleased to hear that you are satisfied with your service. Rest assured that you can expect the same high standards of service from our team whenever help is needed. Kind regards, LifeConnect24

Posted 1 year ago

“What can I say about this service. It is absolutely fantastic. My mum had a fall and only for the alarm it was life saving. The team member talked to her and contacted me and also rang an ambulance. Later on the team member rang my daughter to see how my mum was. This service is worth its weight in gold. Joanne Lundy”

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Posted 1 year ago

Hello Joanne, Thank you for your review. We are pleased to hear that you are satisfied with our service and hope your mum is recovering well after her fall. Rest assured that our team are always here to support her. Kind regards, LifeConnect24

Posted 1 year ago

“Set up was relatively easy. When phoning for advice everyone was very polite, respectful and patient.”

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Posted 1 year ago

“Fabulous service. Recommended by a friend and very happy with the product, set-up arrangements and testing.”

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Posted 1 year ago

“My daughter first contacted Lifeline 24 on my behalf. The staff answering our questions were helpful and cooperative. We decided to go ahead and place an order The order was received promptly. The setting up of the equipment was straightforward. Testing was also straightforward and the staff were very efficient and pleasant when we made contact.”

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Posted 1 year ago

Hello Marie, Thank you for your review. We are glad to hear that you are pleased by the service you have received. Rest assured that our team are always available to support you when you need them. Kind regards, LifeConnect24

Posted 1 year ago

“Didi at LifeConnect24 was very helpful and advised what package would suit my mum best. Very polite and informative. Arrived next day. Staff very helpful whilst setting up the alarm. I feel this will help all the family and that we have peace of mind on my my still living independently.”

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Posted 1 year ago

“Very easy to set up and wonderfully gentle and friendly staff on the phones”

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Posted 1 year ago

“Excellent service both set up and use. My father in law fell and life connect contacted all responders almost immediately. So great peace of mind that if he falls again he won’t be lying on floor all night. Would highly recommend.”

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Posted 1 year ago

“Great service quick delivery good product”

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Posted 1 year ago

“When I received the new alarm it didn't work. I spoke to your technical team and they suggested I revert to the old alarm, which partially works and I have returned the new one to you. Not much good.”

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Posted 1 year ago

Hello, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been having trouble with your Alarm Equipment. I have raised your feedback with the appropriate department. Please also rest assured that the device you currently possess has the same functionality as the new item that was provided and should entail a reduction in capability. Best Wishes, Cordelia

Posted 1 year ago

“Nice people to do business with. Prompt delivery. Easy to set up. Easy to use - even for my blind, deaf but still independent 90 year old mum. Helpful phone help line. Peace of mind for us when we live 20 miles away. Prompt returns. What more can I say - order one.”

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Posted 1 year ago

“My Dad fell yesterday and the response was fantastic”

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Posted 1 year ago

“Failed line immediately recieved a new plug overnight”

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Posted 1 year ago

“I have not needed to use the alarm yet.”

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Posted 1 year ago

“First system arrived and had not had my account linked to it and was then told by customer services “ it is what it is we will have to send another” someone eventually linked it to the account so they would know who’s emergency it was. Replacement unit turned up next day and didn’t work at all.”

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Posted 1 year ago

Hello Pamela, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been unhappy with the opening notes of your time with the equipment. Please rest assured that I have raised your feedback with the appropriate department for further review. I can see from our records that your technical issue has now been resolved. Regardless, I would heartily recommend getting in touch with us again if you need any further assistance. Best Wishes, Cordelia

Posted 1 year ago

“All contacts were extremely helpful and polite. The instructions in the leaflet were clear and easy to follow.”

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Posted 1 year ago

“I am very pleased with my Careline SOS GPS Alarm. I have made loops for my trousers so that I can just attach the Key Chain. Today I was collecting water from the Waterbutt for my indoor plants and bent down to turn the tap on, and must have trapped the alarm, quickly a voice said How can I help . I apologised but was told not to worry. It is great to know that I can still go anywhere and be safe.”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,742 reviews