LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,846 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,846 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter has just set up Lifeline24 for me and we were both very impressed with the speedy response and friendliness of the operatives she spoke to. She has already recommended it to some of my friends. Thank you it gives my family reassurance should I ever need help.”

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Posted 5 years ago

“Very good service throughout the sign-up process. Mum is delighted with her new alarm system and feels much more secure in her home.”

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Posted 5 years ago

“I purchased this alarm for my mum, (Marian) it arrived well packaged and really easy to set up! Giving peace of mind both for my mum and myself, it has already been tested when my mum accidentally lay on the pendant in bed, will definitely recommend to friends and family”

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Posted 5 years ago

“Absolutely fantastic personal service, haven’t had to use the alarm yet thank goodness but friendliness of response to email & test calls was great .”

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Posted 5 years ago

“Lifeline offers me peace of mind should an emergency occur. Also my wife was diagnosed with Alzheimer’s in 2012 and I can see many way’s in which Lifeline 24 could help with the situation.”

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Posted 5 years ago

“Very good customer service”

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Posted 5 years ago

“Excellent product, fast delivery and great customer care.”

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Posted 5 years ago

“A very efficient service. This will bring peace of mind to all the family.”

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Posted 5 years ago

“Easy to set up. Great staff. A cheap service, which gives you peace of mind knowing your loved one is safer with lifeline.”

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Posted 5 years ago

“Fast dispatch, easy to set up. Initial contact straightforward and prompt.”

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Posted 5 years ago

“I set up the alarm at my Aunt's house in 10 minutes. She's then tested it very easily. I am very impressed with the quality of service . Thank you”

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Posted 5 years ago

“We placed the order on a Saturday, it promised a 24 hour delivery. Allowing for the weekend we thought it would arrive on the Monday, but in fact it was the Tuesday. Registration documents and direct debit were completed on line, we were expecting to get a message to say that we could test the system. This never arrived, 3 days after completing the documents we received an e-mail saying that Lifeline had not been able to set up the first debit mandate so asked to call. Phoned and gave the same bank details, then told that the mandate was set up. Mentioned that we had not been advised that the system was ready for testing, the agent couldn't understand why as she said everything was set up and ready. Immediately tested the system and it was fine,very friendly and helpful telephone responders. Hopefully all will go smoothly now.”

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Posted 5 years ago

Dear Ms Binnion, Thank you for your feedback. We are glad to hear that you have found our customer service team and the emergency call handlers helpful and friendly. I am sorry to hear that the alarm equipment did not reach you on Monday as per your expectation. I have looked further into this matter and can see that the order was placed past our post cut off for Saturday and was therefore posted out to you on the next working day for delivery on Tuesday. I am also sorry to hear that the email advising you that your equipment is ready to test did not reach you, this could have gone into a junk or spam folder, however, this is not something we can influence. Regarding the direct debit, I can see that you have have contacted us by telephone and this has been setup for you. We would like to apologise for any inconvenience caused. If we can be of any further assistance please do not hesitate to contact us. Kind Regards Anny

Posted 5 years ago

“I have only received this recently but response from people on the other end has been wonderful and really comforting,thank you.”

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Posted 5 years ago

“One phone call was all it took to have peace of mind! Plug in, test and away you go”

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Posted 5 years ago

“The fall alarm I purchased was on behalf of my 89 year old father. It has made him feel much more secure that help is available should he fall (he had two falls prior to having the alarm). He has accidentally set the neck pendant alarm off a couple of times but the staff at the call centre are very polite & tell him it is not a problem. We are waiting for a wrist pendant to arrive (out of stock) which is what we ordered which I think he will prefer, hence the reason I have only given a 4 star rating.”

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Posted 5 years ago

“After my 90 year old mother had a couple of falls, Lifeline has given me and her confidence that help will be on hand in case of need. Lifeline staff answered my questions and product received promptly and was very easy to set up.”

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Posted 5 years ago

“Arrived very quickly and very simple to set up. The box and pendant work very well and calls are answered quickly.”

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Posted 5 years ago

“peace of mind”

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Posted 5 years ago

“I was very happy with the service provided, the set up was very easy due to the experience of the operators”

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Posted 5 years ago

“Lifeline gives security and piece of mind that if I fall or am taken I'll at home courteous, professional and friendly help is at the touch of a button.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,846 reviews