LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,747 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From ordering it (website easy), arrived promptly, setting up a bit complicated but easy to follow steps. And we installed it yesterday and tested it, very friendly staff answered very quickly.”

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Posted 2 years ago

“A brilliant service from the moment of ordering. We have a great reassuring feeling that mum is safe.”

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Posted 2 years ago

“Installed two weeks ago , bought the GPRS model as dad is out of the house a lot so we need to know his location if he needs help . Dad is also deaf in one ear . First weekend dad felt unwell in the night , pressed lifeline but couldn’t hear the person on the other end as it was too quiet so I was called out an hour later , emergency services hadn’t been called . Was assured when I made complaint that it would be clearly marked on his file that he is deaf and to speak up . Tonight I was called out at 2am again , told them I could be there in 20 mins as I live further away . Ambulance was at house but again had no idea dad was deaf as they weren’t told this info and they had to request me to be contacted as nobody had informed me . Fire brigade had to break in as dad had locked a bolt on the door . Dad also has dementia so can’t remember things . So far I’m unimpressed and feeling it was a waste of money”

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Posted 2 years ago

Good Morning, Thank you for getting in touch and for leaving us your feedback. I am very sorry to hear about the issues you have experienced. I can see the matter has been raised with our Care Team managers who are looking into the matter and will be in touch soon. If there is anything we can assist with in the meantime then please get in touch. Kind regards Richard

Posted 2 years ago

“Well. To start with it doesn’t always work, guess that’s down to the problem of falling down on carpeting, cos it doesn’t alert them whenever I’ve fallen down! Having said that it seems to me that I should maybe send them an alarm”

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Posted 2 years ago

“Very helpful,the original fault appeared to be with the ‘watch’ I had 29 ‘false‘ alarm calls in a month .A new watch wasn’t received so a second one was sent ,subsequently the first one did arrive.We then had the storms and the phone was off when BT sorted the landline out despite your help we couldn’t get the alarm to work .You eventually decided that it may have had a power surge and sent me a complete new unit free of charge .I’m pleased to say the system is now working ok and the old equipment has been returned as requested . Many thanks ,Alan Hunt .”

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Posted 2 years ago

“Excellent customer service. The initial alarm test was so easy, then I was asked to repeat 5mins later in the garden in order to confirm my home location. So easy to use and certainly does give peace of mind. My wife is much happier as she is due back to work after looking after me following my stroke. She is more than happy to leave me when she knows I have this 24/7 support. Highly recommended”

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Posted 2 years ago

“Just installed lifeline at my mum's house easy to set up, tested the equipment and the ladies at the call centre were marvellous and out my mum at ease”

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Posted 2 years ago

“Excellent gadget”

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Posted 2 years ago

“Delivery went well. Equipment good quality. Test worked well. I hope I never have to use it for an emergency but obviously it is reassuring to be wearing it.”

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Posted 2 years ago

“It has been very good only had it a short time when I fell in the kitchen I pressed my pendant but could not talk to them they got a ambulance for me just had to wait till it came but my wife had come home before the ambulance came 1-30 in the morning before it came but glad I had my lifeline 24 the helped me”

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Posted 2 years ago

“I’m replying on my dad’s behalf, you’ve been very helpful and efficient Thankyou”

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Posted 2 years ago

“Friendly and helpful personnel”

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Posted 2 years ago

“So far, so good! The website is very comprehensive, service extremely efficient and the telephone operatives seem to be very professional. What's not to like?”

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Posted 2 years ago

“Yes im very pleased with all the setup and the promt reply especially evening calls IT GIVES ME so MUCH PEACE OF MIND THANK YOU regards JOHN”

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Posted 2 years ago

“Got this lifeline for my 89year old Nan who lives alone 5/7 days a week. As a family it gives us the reassurance we need that she will use the lifeline if needed and it will alert us as a family to let us know she needs assistance.”

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Posted 2 years ago

“Very helpful customer service, everything went smoothly”

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Posted 2 years ago

“Ordered it for my elderly father and feel so reassured knowing he can use his alarm for help when his family live a distance away.”

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Posted 2 years ago

“Very good thing to have in an emergency, having somebody to talk to.”

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Posted 2 years ago

“Extremely helpful from initial phone call to delivery and setting up the unit first class service”

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Posted 2 years ago

“I live on my own and the liveleline 24 gives me reassurance if I have a fall”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,747 reviews