LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,852 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how LifeConnect24 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The instructions and the staff were easy to follow. Thanks.”

Helpful Report

Posted 6 years ago

“Lifeline made everything go so smoothly.I am usually a panicky type of person but I needn’t have been worried as everything went so easy.i hope I don’t have to use the lifeline but it’s piece of mind to know it’s there.”

LifeConnect24 5 star review on 3rd March 2018

Helpful Report

Posted 6 years ago

“Once installed, when I tested the system it worked perfectly and the people on the other end were SO patient and helpful. I just hope there won't be too many false alarms with the button being knocked/squeezed inadvertently! Very satisfied.”

Helpful Report

Posted 6 years ago

“Fast delivery good instructions and helpful people during the testing. Absolutely happy with the service so far”

Helpful Report

Posted 6 years ago

“Very happy & very quick delivery also easy to set up.”

Helpful Report

Posted 6 years ago

“Good service, prompt delivery!”

Helpful Report

Posted 6 years ago

“My request was dealt with very efficiently and my queries have been answered with understanding and courtesy”

Helpful Report

Posted 6 years ago

“Very strait forward from ordering connecting and testing.”

Helpful Report

Posted 6 years ago

“So simple to order and delivery next day was a bonus. Set up and connection so straight forward and lovely friendly voice on the end of the phone. All the family are now confident that our elderly mother will have the best care if she ever needs help at anytime. Many thanks.”

Helpful Report

Posted 6 years ago

“Simple and easy to set up. All questions I had were answered politely and pleasantly. Not yet had cause to use the main service so watch this space! K.P.”

Helpful Report

Posted 6 years ago

“Ease of purchase, delivery and installation. Set up instructions were clear and the voice over the bade unit is clear, precise and reasuring”

Helpful Report

Posted 6 years ago

“Easy set up”

Helpful Report

Posted 6 years ago

“Equipment arrived promptly, and was very easy to setup and test. It would be helpful if there was some kind of 'portal' we could login to in order to check / amend the details we have registered, eg contact numbers”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for taking the time to leave us a review and we are pleased to hear that you are happy with the delivery, set up and testing of the alarm equipment! Regarding a 'portal' for checking or amending records, we certainly appreciate your idea and it's possible benefits, however, to ensure that the full information is relayed to our Care Team as quickly and safely as possible, we find that the best way is for our Customer Service Team to handle and process the information as it is received. We will however reassess this process, based on your valuable feedback. Please let us know if we can be of any further assistance and we will be happy to help! Kind regards, Louisa

Posted 6 years ago

“Good service easy to set up only criticism is the cost of calls when pressing alarm is not stated anywhere and was not informed that the line would be tested again next day”

Helpful Report

Posted 6 years ago

Dear Mr Miller, Thank you for taking the time to leave us a review and we are happy to hear you feel our service is good. Regarding the alarm activations, as the alarm is attached to and works via the landline telephone, when the alarm is pressed for help, there will be a standard charge for the use of the landline. However, this charge is exactly the same as if the alarm user were to phone a friend or family member themselves. The number dialed by the alarm is not a premium rate number. We are sorry that this was not made clear to you on point of order and will certainly aim to provide clearer information as and when you require. Concerning the testing of the alarm. After the first initial test calls conducted by the alarm user (or a friend or family member), our Care Team do conduct an automated test call regularly as a safety check, to ensure that the alarm is functioning correctly from their lines, to yours. These auto-tests are quick and usually conducted in an hour that would not disturb the alarm user. They are necessary to ensure the alarm fully operational for the safety of the alarm user. We do hope that this clarifies the matter for you and if you require any further information, or if we can be of any further assistance, please get in touch and we will always be happy to help. Kind regards, Chloe

Posted 6 years ago

“Knowing that help was on it's way. This was my first time of using it and I was impressed”

Helpful Report

Posted 6 years ago

“Prompt delivery and set up”

Helpful Report

Posted 6 years ago

“Excellent service, would recommend to anyone with the need. We needed it urgently and we got it.”

Helpful Report

Posted 6 years ago

“Prompt drlivery All serms good”

Helpful Report

Posted 6 years ago

“Excellent response when setting up. Very helpful”

Helpful Report

Posted 6 years ago

“You cannot save and return to the online registration it was not easy to complete in fact I had to give up and use the paper version so we will not have cover for the start of when we need it.”

Helpful Report

Posted 6 years ago

Dear Customer, I’m sorry you had difficulty with our online New Customer Form. As this form is vital to the set up of the account, we encourage our customers to fill it in as soon as possible in order to get their alarm up and running ASAP and therefore the option to save it and come back to it later isn’t currently an option. I will certainly raise this to our web team to look into whether this can be implemented. I'm sorry for any inconvenience this has caused and please feel free to contact us if we can be of any further assistance. Kind regards, Louisa

Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,852 reviews