LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,752 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Peace of mind, very quick delivery, easy to install and friendly staff to help with testing. Feel at lot better knowing if the worst happens, help is only a button press away”

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Posted 3 years ago

“excellent service and very quick. thank you”

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Posted 3 years ago

“Arranged life line for my mum after a recent admission to hospital, set up was very easy. Thankfully mum has not used it yet so can't comment on how well it works, but it has given me peace of mind. Hopefully she will remember to push the button if she requires help. Hopefully it will alert us if she falls too. This was another reason for the purchase as she struggles to get herself back up when fallen previously and had had a really nasty cut to her face”

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Posted 3 years ago

“Great service, puts my mind at rest knowing someone is there.”

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Posted 3 years ago

“Excellent ! The Staff that answer an accidental press are so kind which goes a long way with people who find themselves in a position. ie vulnerable they don’t want to be in ! Just one small thing, when I did fall the alarm didn’t go off , I did report it and was told it was to do with the position of me or alarm . ( Managed to get myself up ) advised to press alarm anyway if a fall occurs. The lady I spoke to was very helpful..as I said kudos to the Staff And the whole set up.”

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Posted 3 years ago

“Very prompt and caring response and comforting to know somebody is there if help is needed”

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Posted 3 years ago

“Extra peace of mind while at home alone.”

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Posted 3 years ago

“Ordered a package for my mother, came the very next day, so easy to set up & during the testing phase you could hear the operators at Lifeline so clearly. It also has a great range as well tested it at various points within her house and it worked perfectly.”

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Posted 3 years ago

“So far, so good. Quick delivery of the equipment. Easy to set up. Quick responses from the team answering the phone on set up. Giving us piece of mind for my mother in law.”

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Posted 3 years ago

“So pleased with the service I received in ordering and setting up for my mum. Delighted and thank you”

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Posted 3 years ago

“We have just tested our newly installed alarm and it has worked very efficiently. As yet, of course, we have not had the opportunity to see how well it will work when it is really needed.”

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Posted 3 years ago

“So easy and quick to set myself..”

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Posted 3 years ago

“We have only really used online service so far and done a test all good”

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Posted 3 years ago

“Very good service andvery helpful staff. thank you”

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Posted 3 years ago

“Easy to order and installed really quickly by the visiting technician. Too early to review the system in operation.”

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Posted 3 years ago

“Good, quick service, easy to install and test. Friendly, helpful staff”

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Posted 3 years ago

“Order delivered very fast. Happy with the service we have received we will recommend it to others without hesitation! Superb.”

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Posted 3 years ago

“Lifeline should have more than 5 stars! Everyone I spoke to was helpful, kind and understanding. The equipment arrived very promptly and was easy to set up. Thank you. Decima Horsfall”

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Posted 3 years ago

“Not received as promised”

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Posted 3 years ago

Dear Glynis, Thank you for your review. I am very sorry to hear that you did not receive the alarm as expected. From looking into your tracking information, I can see that unfortunately, Royal Mail were unable to reach you due to the snow and poor weather we have experienced recently. I can also see that our Customer Service team has been able to provide a replacement unit which you have now received. Again, I would like to apologise for any delays caused by the current climate. Should you have any further feedback or concerns, please contact us on 0800 999 0400 or by emailing info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 3 years ago

“Poor system - it makes an annoying squeak every so often when connected to their call centre - apparently they know about it but it’s how it works ! - as you can imagine really annoying when trying to talk, let alone in an emergency.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,752 reviews