LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,853 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,853 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“The lifeline has given my parents the confidence to remain in their own home knowing they can summon help quickly if needed.”

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Posted 9 years ago

“Very pleased with lifetime 24, easy to setup and staff really helpful when contacted. Bought for an elderly relative and would definitely recommend.”

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Posted 9 years ago

“I chose Lifeline 24 as when I read about it, I thought it suitable for me. Because I was looking for sheltered accommodation and it is almost a 2 - 3 yr wait, I chose Life Line as an interim. I am very impressed by the speed with which they re-acted on my first enquiery and subsequent order. Both my family, friends and I feel much more secure and I have already talked about it to a friend who has upon my recommendation installed it and when she goes out her husband puts the lifeline 24 on wrist and only takes it off upon her return. I wear mine all the time.”

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Posted 9 years ago

“Delivery was exceptionally quick. Very simple to get going and the monthly check is done very quickly.”

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Posted 9 years ago

“Web-site clear and very helpful Friendly and gave good explanation on phone when placing an order (no hassle or pressure) Delivered when promised Quick response when testing Have not had cause to use it since arrival (fortunately!), but with the above experience have the utmost confidence that we are in safe hands - thank you”

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Posted 9 years ago

“I have only been a customer since October and have tested my pendant on receipt of the equipment an also once a month. The service has been good on those occasions. There is just one thing which I am not sure about and that is when the unit dials after a few rings it stops and then starts dialling again. Is this normal”

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Posted 9 years ago

Hi Jean, thank you for your review! We're glad you're happy with your alarm and our Care Team! In regards to your question, this is completely normal - the first dial is to establish a connection with the Care Team and the second is to identify which customer the call has come from. This way, the Care Team can find your details and have your relevant information in front of them. I hope this has answered your question. If you do have any other questions, please do let me know. - Olivia, The Lifeline Team.

Posted 9 years ago

“Very friendly and efficient service”

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Posted 9 years ago

“The equipment arrived promptly as promised and was easy to install. and we have had excellent follow up service.”

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Posted 9 years ago

“having this service has a life saver in many ways . the staff are always professional and give get support and give great advice in situation. i recommend this company 100% to any one who needs a life line.”

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Posted 9 years ago

“Equipment was delivered next day as promised. Set up was very easy and testing with control centre was very efficient. I now have peace of mind and know I can call for help should anything happen. Additionally my daughter has peace of mind and less worry, which I know is good for her. I hope I do not have to use it but it's there if I do.j”

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Posted 9 years ago

“We heard about lifeline from a friend and thought it would be ideal for our mother, who lives about an hour away from us. Lifeline gives her more confidence (she lives alone) and gives us peace of mind knowing that she can easily get help (and we will be contacted) if she has an accident. Although she has never had to use it for real, she has tested it occasionally and has always had a friendly, reassuring voice on the line in seconds. Thank you Lifeline, for giving my mother her independence, and her family the security of knowing they're only a button press away!”

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Posted 9 years ago

“Set-up was very efficient. Fortunately, we have not yet had cause to use the service.”

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Posted 9 years ago

“Quick respoonce peace of mind 24 hours a day”

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Posted 9 years ago

“So reassuring to have Lifeline for my mum. The alarm is simple to use, to set up and test. When we have pressed the button, we have spoken to a very professional calm person and knowing this service is there when I can't be is fantastic.”

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Posted 9 years ago

“got life line for my aunt, who Is almost ninety years of age just for peace of mind for everyone, it arrived within 2 days of ordering and was easily set up within minutes.”

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Posted 9 years ago

“You are under the impression the Lifeline is mine. In fact it is my son's and he has brought it to this address temporarily while he is staying here for about a month around Christmas. Wearing the sensor gives him confidence knowing help is available if he should have a problem.”

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Posted 9 years ago

“Does what it says. Setting up easy. Price good. Would recommend”

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Posted 9 years ago

“Ordered this on behalf of my mother. Having installed the device, which was quite simply done, I then contacted the helpline to undertake the initial setup testing, which involved a number of different tests to not only prove the connection, but to establish the maximum distance the device could work from the house. Each time the call was answered promptly and the agent knew exactly who he/she was talking to. My mother now calls to do her monthly check and has found exactly the same experience. This gives us both great reassurance that in the event that she had a real emergency, she would receive a responsive, efficient service. Would have no hesitation in recommending.”

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Posted 9 years ago

“I was really glad that you were able to help as I would have been really stuck. It is good to know I have back up when necessary. Thank you”

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Posted 9 years ago

“Very good service from the order process to delivery and setup. Arrived promptly, very easy to setup and operators very pleasant and helpful both with installation and subsequent test calls.”

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Posted 9 years ago

LifeConnect24 is rated 4.7 based on 7,853 reviews