LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“so far so good! Set up easy Respondents friendly and helpful Hoping it will not be necessary to use !”

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Posted 5 years ago

“very pleased with the lifeline 24 fitted easily and set up quickly.”

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Posted 5 years ago

“Setup and tests with helpline staff went very smoothly. Very friendly Staff. Only slight issue was the delivery by royal mail - their 24 hour service took over 48 hours.”

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Posted 5 years ago

“Helpful advice from the first telephone conversation. The equipment arrived the next day and all instructions were easy to follow for instalment . The testing carried out was thorough giving confidence for the future.”

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Posted 5 years ago

“I have got this for my elderly mother and i dont have to worry anymore i know she has support straight away when needed and i sleep better now knowing this. Thank you so much and Merry Christmas.”

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Posted 5 years ago

“Very straightforward ordering and setup process”

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Posted 5 years ago

“Very easy to set up and very quick delivery. Brilliant”

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Posted 5 years ago

“It gives me peace of mind to know that if there is a problem, a phone call away is someone who can assist and provide assistance, well worth the investment.”

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Posted 5 years ago

“Life line helped me feel better when my mum is on her own knowing I'm just a phone call away”

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Posted 5 years ago

“Lifeline 24 could not have been more helpful , informative or pleasant to deal with .Such a relief to know that my 93 year old mother has an alarm and can get help easily anytime .”

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Posted 5 years ago

“So far really good”

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Posted 5 years ago

“Lifeline gave me great advice and the device arrived quickly and was easy to set up. Knowing that my mother now has help at the end of a button press makes me feel more relaxed about her living independently on her own. This literally is a lifeline!”

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Posted 5 years ago

“My daughter set this up for me. It is a very efficient service and feel much safer. Staff very helpful and friendly.”

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Posted 5 years ago

“My Mother passed away last month without ever using the lifeline service she had had since 2017, and after speaking to lifeline we returned the equipment. When I enquired about refunding the rest of the years rental they insensitively said it was because we only have a 30 day cooling off period from the payment (Sept). Apparently this is in their terms and conditions, which we did not receive, and are not on their website. To get the most from this product you have to pass away at the end of your years contract. They have now offered to return the lifeline to me for the remainder of the contract, which apparently they should have offered when we first contacted them.”

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Posted 5 years ago

Good Afternoon, Thank you for your feedback. On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time. I am sorry that our refund policy was not made more clear. Our refunds are processed on a case by case basis. I can see that you have since been in touch with our customer service team who are arranging for the account to be transferred to another user. Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers. If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400. Kind Regards Lifeline24

Posted 5 years ago

Good Afternoon, Thank you for your feedback. On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time. I apologise that our returns policy was not made clearer for you. We review our refunds on a case by case basis. Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers. If the meantime, if we can be of any further assistance, please do not hesitate us contact me on 0800 999 0400. Kind Regards Lifeline24

Posted 5 years ago

“Delivery came next day as promised, set up really easy and staff on phone lines friendly and knowledgable. So far, only installed a week ago, very impressed.”

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Posted 5 years ago

“peace of mlnd”

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Posted 5 years ago

“Very efficient & helpful, dealt very promptly WHEN I HAD A POWER cut. I feel safer with it & it has given my daughter's piece of mind”

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Posted 5 years ago

“I think this product is great,It arrived the next day after ordering it for my Gran , Easy to set up, and ifeel at ease knowing my Gran can get in touch with someone if she falls.”

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Posted 5 years ago

“We have had it installed for my Dad and it’s great peace of mind knowing he only has to touch the button and they contact us or an ambulance. So easy and quick to install and update all the contact information. Highly recommend. Peace of mind is well worth the cheap monthly cost.”

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Posted 5 years ago

“Very nice people to deal with and very helpful with setting up.A bit of peace of mind for me as my almost 90yo mother lives alone.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews