LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased to have a lifeline support. Peace of mind reigns, thankfully. What I would say is that one must assume that lifeline targets mostly the elderly, although it's accepted that some younger customers must need this support. However the setup was not straightforward for the likes of me and I was disappointed to think that had I not had the support of my daughter and her partner I would have struggled to install this product satisfactorily. That's why I haven't given 5stars.”

Helpful Report

Posted 1 year ago

“DO NOT PAY ANNUALLY BY DIRECT DEBIT - 1. Equipment clearly not fit for purpose. Falls detector didn’t go off after a fall where my mother broke her ankle and leg in four places even when she pressed the button repeatedly!! but it is giving false alarms several times a week, all hours of day and night including when wearer is sleeping and the alarm is left on bedside cabinet. 2. Be aware that the prices do increase annually without any pre warning or notification of what the new prices are. It doesn’t mention this on the website when you order. The terms and conditions are not available on the website. I politely asked if a goodwill refund amount could be offered due to the stress my mum suffered - request bluntly refused. I have also read that others who have lost a relative a month after setting up an annual direct debit do not get a refund. Abrasive and unhelpful online chat staff. My Advice - use a different company avoid this one - I wouldn't give them one star but had to to leave a review!!!”

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Posted 1 year ago

“Not connected yet...to be honest not sure if its going to be of any use”

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Posted 1 year ago

Good Morning, Thank you for taking the time to leave your feedback regarding the Service today. I am sorry to hear that you have not yet found cause to install the Alarm. I have arranged for a member of our Team to get into touch with you to discuss the Service and to hopefully assist with the setting up of the Alarm and the Service which you have been provided. Kind Regards, Cordelia

Posted 1 year ago

“I was recommended by a friend to approach you and must admit I have been impressed by the service given so far. I now feel much safer(as I live alone ) and my family are delighted that I have taken this action.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for making the time to provide your feedback on the Lifeconnect24 Personal Alarm Service Today. We are delighted to hear that you have had such a positive experience with the Service thus far and that it has been to provide your family with peace of mind at this time. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 1 year ago

“Promt delivery, easy to set up. Gives peace of mind to me and my perants. Very helpful staff. Wrist strap a bit flimsy, don't think will last too long, will have to upgrade strap.”

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Posted 1 year ago

“Very clear”

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Posted 1 year ago

“Alarm box arrived next day. I fitted it in a few mins later . Very easy to use . Go on you know you want one , so get one”

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Posted 1 year ago

“Box turned up but was faulty company delivered a new one next day good service and easy to set up”

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Posted 1 year ago

“Equipment clearly not fit for purpose. Falls detector didn’t go off after a fall but is giving false alarms several times a week, all hours of day and night including when wearer is sleeping in a chair not moving. Abrasive and unhelpful billing staff.”

Helpful Report

Posted 1 year ago

Dear Nick, Thank you for taking the time to leave your feedback today. I am sorry to hear that you have had a negative experience with our Personal Alarm Service. We have been trying to get in touch to discuss the account and come to a resolution but have been unable to reach you at this time. As such, if you would like to discuss the matter in greater detail, please feel free to get in touch with us. You can do so by either dialling 0800 999 0400 or by emailing info@lifeconnect24.co.uk. Kind Regards, Cordelia

Posted 1 year ago

“Alarm machine arrived quickly. Easy to set up and now feel more confident when I am alone.”

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Posted 1 year ago

“Quick response to problem, new equipment supplied quickly, thanks Ray Bartley”

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Posted 1 year ago

“All works well, mum very happy. Such peace of mind. Definitely recommend.”

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Posted 1 year ago

“Excellent customer service. Very easy to set up ready for use which gives me peace of mind should I have a fall.”

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Posted 1 year ago

“I unknowingly knocked the wrist alarm and was contacted by one of your staff. Thank you. Very reassuring to know you are there if needed. Thank you. The alarm is a recent replacement for a faulty old style one. I DO NOT LIKE the much bigger, bulky alarms as they are much easier to accidently activate. In 1 week I have done this twice!!!! Bring backk the old type please! they were still very easy to activate.”

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Posted 1 year ago

“great service it was so easy”

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Posted 1 year ago

“Box was ordered and the forms were completed with no problems. Delivery was the following day and set up very quickly and easy to do. No issues or concerns so far. All seems to be working well.”

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Posted 1 year ago

“My mom had a fall and due to the life connect 24 it was a very speedy call to the emergency services where called and to our selves.”

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Posted 1 year ago

“The lifeline has given me peace of mind after a previous fall.”

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Posted 1 year ago

“It has given me and my wife peace of mind. The staff were very helpful when we tested and tried the system, and upto now we have not needed to use the alarm.”

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Posted 1 year ago

“Purchased for my 90 year old father. Online ordering very straightforward and equipment delivered the following morning. Online set up really straightforward. Clear instructions enabled an easy set up of the unit. Dad did the unit and pendant tests himself and was impressed that the lady who took the call knew who he was! I can’t imagine there is a better lifeline service available. Peace of mind for all!”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,742 reviews