LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find the wrist strap very difficult to get on in the morning as I have arthritic fingers. An expanding bracelet would be so much better for the many people with this same problem that cant be that difficult to resolve. - Vincent M Demarest”

Helpful Report

Posted 1 year ago

Hello Vincent, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you are experiencing difficulty with the wrist-strap that we have supplied you and would like to assure you that your feedback will be raised the appropriate department for further review. Furthermore, I have arranged for a member of our Customer Contact Centre to get in touch to see if anything can be done to remedy this issue in the here and now. Best wishes, Ash

Posted 1 year ago

“Generally I have had no problems that have not been sorted -a good device that is easy to set up and use - i suppose the only problem I have had is the alarm goes off very easily when the pendent is very gently put down at bedtime although i suppose no bad thing as it proves the device is working but is a little irritating Generally would recommend”

Helpful Report

Posted 1 year ago

Hello Clive, Thank you for your feedback and for taking the time to pen this review. I am sorry to hear that this issue has arisen with your equipment. I have arranged for a member of our Customer Contact Centre to get in touch to see if a remedy can be concocted. Best wishes, Ash

Posted 1 year ago

“When asked for a delivery address I gave mine and waited no unit then I received tracking information it had been sent to mums lucky she didn’t bin it”

Helpful Report

Posted 1 year ago

“We were sent the wrong box initially”

Helpful Report

Posted 1 year ago

Hello Elizabeth, Thank you for your feedback and for articulating your experience of the Service thus far. We are sorry to hear that you have encountered some difficulties with the delivery of your equipment. We can assure you that a full report of your feedback has been created and shared with the appropriate departments. Best Wishes, Ash

Posted 1 year ago

“We've had this installed for a good few years and the service is very good with the system checked regularly. The pricing on the website is misleading though. You would expect the £165 package to remain so except for a small inflation increase. Wrong! The first year adds a joining fee. A 'joining fee' gets charged every year. How come? Even so, our annual plan had a further unexplained £55 added. Customer services had no explanation for the additional fee or the annual joining fee. We may be looking for an alternative service if we can't understand the fees better. Shame.”

Helpful Report

Posted 1 year ago

Hello Nigel, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that some aspects of our Service has caused confusion for you. I would like to assure you that the matter has been raised with the appropriate departments for further review. I can see from the notes for your account that the matter was discussed and resolved over the phone. Nonetheless, I have sent you a private message with a further update on the matter, with the hopes of soothing any lingering anxieties about the Service. Best Wishes, Ash

Posted 1 year ago

“Really happy with the personal alarm we had installed for my Mum. However, disappointed that she had contacted you at least twice over several months to say she had a flashing light on the base unit. Each time she was informed some sort of replacement would be sent out but nothing arrived. Finally after phoning you again a complete replacement has now been sent out and she has installed it.”

Helpful Report

Posted 1 year ago

Hello Pamela, Thank you for leaving your feedback on the Service and for taking the time out of your day to do so. We are happy to hear that you are pleased with the Personal Alarm Service thus far. However, it is concerning to hear you faced some difficulties with getting a response to an earlier query. I would like to assure you that the matter will be raised with the appropriate department for further review. Best Wishes, Cordelia

Posted 1 year ago

“Took days to set up. I paid for the fall programme but that failed to work or it did work once when we tested it. The £10 discount which I requested when I ordered was not taken off the invoice. Although I have requested several times a new invoice it does not arrive”

Helpful Report

Posted 1 year ago

Hello Gillian, Thank you for your review and for taking the time to leave your feedback on the Service. However, I am sorry to hear that you have been dissatisfied with some aspects of the Service thus far. I can confirm that I have written you a private message with the aim of resolving your concerns. Best Wishes, Ash

Posted 1 year ago

“Lifeline delivery was not complete and I had to return so me of the contents.”

Helpful Report

Posted 1 year ago

Hello Pamela, Thank you for your review today and for taking the time to leave your feedback on the Service. However, I am sorry to hear about some difficulties you have experienced with the delivery of the equipment. I can see from the notes on your account that the matter has now been resolved and I would like to assure you that your feedback has been raised with the relevant department for future review. Best Wishes, Ash

Posted 1 year ago

“Unsure at the moment - seems no connection between advisors from a previous days call --”

Helpful Report

Posted 1 year ago

Hello Christine, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been having trouble with our Customer Service Department over the past few days. I have raised the matter with the relevant department for further review. Best Wishes, Ash

Posted 1 year ago

“alarm itself good but BEWARE the following year's high pricing!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review today and for writing up some thoughts on your experience with the Personal Alarm Service. However, I am sorry to hear that you have been dissatisfied with the renewal of the Service. I have raised your feedback with the relevant departments and have sent you a private message to try and resolve the matter. Kind Regards, Cordelia

Posted 1 year ago

“I had a flashing light showing battery low one of your staff members asked me to check that the lifeline was working correctly so I completed what I was asked to do and then I was told that the flashing light would go away once it recharged and of course this was nonsense This scenario happen several times until the last occasion when I explained what I had been going through and I needed a new machine which thankfully arrived the following day and all is now ok”

Helpful Report

Posted 1 year ago

Dear Christopher, Allow us to express our appreciation for your review today. I am sorry to hear, however, that you have been experiencing a few difficulties with the Alarm Equipment. That said, it is good to hear that our Team has been able to resolve the issue for you at the time of writing. Please rest assured that your feedback has been raised with the appropriate department for further review. Kind Regards, Cordelia

Posted 1 year ago

“Operators are helpful and friendly, but the call centre is definitely not ideal for an elderly person who may have hearing problems. When you call, you can hear other conversations going on, people whistling (particularly annoying) and the operators talk quite quickly which is not a problem until you are elderly, have hearing problems and are stressed. Also the 'button' that you wear on your wrist is very cumbersome, and had we realised the size of this and the large strap we would probably have chosen a different system. However, saying that, when we have tested the device, the call was answered within 30 seconds and the operators were polite.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been having difficulties with the Alarm Response Centre during your first weeks using your Alarm Equipment. I would like to assure you that a full log of your comments has been raised and shared with the appropriate department for further review. I have also shared your kind words about our staff with the relevant people, who will appreciate hearing positive reinforcement. Kind Regards, Cordelia

Posted 1 year ago

“Most of your staff have been very helpful when there have been problems and in the end they were successful in solving these issues. Now the negatives. I assume that most of your customers are of pension age and as they are asking for a security device are not in the best of health. If like me they have restricted hearing needing audio aids it is often difficult to understand what is being said on the phone even with the loudspeaker system. On several occasions when the alarm has been answered I have been unable to understand what has been said as the operator is speaking too quickly and not very clearly. May I suggest that you select clearer speaking personel for this very important part of the operation. I think the device works on mobile phone technology for speech and GPS for identifying my position. As I travel to the countryside at least once a week I decided to test the device on my weekly visit to my daughter who lives in a farmhouse in The Peak District. I dropped it on a carpet and then walked outside the house as radio reception is not good in stone houses with thick walls. Initial contact was made but within 30 seconds contact was lost. I heard nothing more from your operator and returned home later that evening. On checking my landline phone I found that the operator had tried to contact me twice and having failed then called an ambulance whereas she should have contacted my daughter where I was at that time. I rang my daughter who said that an ambulance had just arrived. Subsequently I was contacted by I assume a supervisor to check that I was OK. By the way, why not use ‘mobile phone technology’ and ‘GPS technology’ in the details about the coloured lights. You may know what ‘GSM network’ and ‘GPRS network’ mean but I’ll bet few of your customers do. Now that problems have been resolved I hope the future is less complicated. I assume that changes from the original equipment were necessary because they had stopped operating. I notice that none of your competitors are offering that older type now.”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for your review today and for taking the time to leave such comprehensive feedback on the service. We are always greatly appreciative for comments regarding our Service, as they are critical to ensuring that we can offer the best care that is feasible. However, it is disheartening to hear that you have experienced a few issues with the Alarm thus far. Checking the records we have on file, I can confirm that the matter has been satisfactorily resolved on our end. Additionally, I have raised your specific comments on the Service with the relevant departments. Kind Regards, Cordelia

Posted 1 year ago

“Your link on Google headlines ‘Cornwall Council Lifeline’. You are nothing to do with the Council. I am happy so far with the lifeline but your advertising is deceptive and should not be allowed. I have reported this. It was not clear that one can have a pendant or watch. It shows both on all illustrations online and in your brochure.”

Helpful Report

Posted 1 year ago

Dear Paula, Thank you for your review today and for bringing this matter to our attention. I can confirm that I have raised your feedback with the appropriate departments for further review. Kind regards, Ash

Posted 1 year ago

“Not very good so far, sometimes takes too long to answer”

Helpful Report

Posted 1 year ago

Dear Philip, Thank you for your review and for putting your thoughts into words on the Service. I am sorry to hear that you have been unhappy with the equipment thus far. I can confirm that, following recent contact between us, that more appropriate equipment has been sent to you, which should rectify the issue. Kind Regards, Cordelia

Posted 1 year ago

“We haven't received the lifeconnect 24 line yet”

Helpful Report

Posted 1 year ago

Dear Barry, Thank you for your review today and for taking the time to leave your feedback regarding the Service. I have had a look at the account for you and can confirm that a new Alarm has been posted to you, which should arrive as quickly as is possible. Kind Regards, Ash

Posted 1 year ago

“Ion moving to Wiltshire I have travelled to a poor area of reception and the eq been sent did not work at all well. I decided to cancel my Lifeline payment after repeated poor or non communication when setting the new equipment to work. This being the case I.would appreciate reimbursement off my recent payment”

Helpful Report

Posted 2 years ago

Dear Stanley, Thank you for your email today. If you do decide you no longer require our service, you can cancel your account by calling our customer service team on 0800 999 0400. If you are on a monthly plan, we ask for one month’s notice in advance of a cancellation. If you are on an annual plan, we request one month’s notice before the end of the 12-month contract. Annual plan holders can also choose to transfer the service to another user instead of cancelling. Kind Regards, Ash

Posted 2 years ago

“Pleased with the quick response but disappointed with the plastic pendant as my friends have a more attractive looking pendant and I was expecting the same one .”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review and for providing your feedback on the Service. I am sorry to hear that you do not like the aesthetics of the Pendant that you currently possess. To ameliorate this, I have arranged for a member of our Customer Service Team to contact you to discuss the different options we have. Kind Regards, Cordelia

Posted 2 years ago

“I was surprised to find that the pendant does not find an outdoor connection even in some very 'connected' locations, such as Wisley Horticultural Gardens, mid Surrey, and by no means remote. This is very disappointing, as the reason I opted for the new 'Go' pendant was so as to remain connected when 'out and about'. Also, on trial emergency calls, the sound quality of the call handler's voice is often indistinct. The battery life is also disappointing, and it is often necessary to re-charge during the day, just when the pendant is needed. I wonder if this is very new technology, and not yet sufficiently tested. I would really like to know; please let me know (annbrumfit@yahoo.co.uk).”

Helpful Report

Posted 2 years ago

Dear Elizabeth, Thank you for your review today and for taking the time to leave your feedback regarding the Service. I am sorry to hear, however, that you have been experiencing technical issues with your device. I can confirm that a member of our Team has been in touch to arrange a resolution to the problem. Kind Regards, Cordelia

Posted 2 years ago

“Young lady clearly did not know what she was doing”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review today and for your comments regarding our Personal Alarm Service. As a company, we solicit feedback of any nature, as it is crucial in guiding us to an improved and effective Service in future. Please rest assured that your concerns have been raised with our Senior Management Department for further review. Regarding your specific concerns, I am sorry to hear that you have been dissatisfied with a recent call to our Customer Service Team. I can confirm that the Staff Member in question will receive further training to ensure they are providing helpful and pertinent advice in future. I hope you enjoy the rest of your day. Kind Regards, Fiora

Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,859 reviews