LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,852 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Contacts changed for holidays efficiently and without quibble . One fall incident dealt with quickly and efficiently. Friendly, helpfull,patient staff.”

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Posted 9 years ago

“The service is always there when it's needed. It brings confidence and a feeling of somebody being there.”

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Posted 9 years ago

“I am delighted to say that although my wife has not needed to use you in an emergency she has accidently pressed the red button by mistake the call has been answered immediately with the utmost concern for her welfare. Thank you. Brian Pollack”

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Posted 9 years ago

“Delivery was prompt. Self installation was easy to do. Although not used throughout the year it has bed piece of mind.”

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Posted 9 years ago

“Excellent service. Have had to use it only once 'in anger' so to speak. Staff were very helpful and it is reassuring for me and my family to know it's there and it works.”

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Posted 9 years ago

“quick and sympathetic response when button pressed accidently gives peace of mind if (heaven forbid) it was needed for real.”

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Posted 9 years ago

“Not really had to use as yet but good service so far.”

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Posted 9 years ago

“So far thankfully I have not had to use the lifeline but it is a comfort to know it is there”

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Posted 9 years ago

“The lifeline dosent seem very load we check it monthly however mum has not needed to use it yet I do worry that she will be heard”

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Posted 9 years ago

“Having had problems with my broadband, we live in an area where it is almost impossible to maintain the connection, a phone call came through from the centre dealing with applications. I was so impressed that the problematic application had been picked up and dealt with so promptly. This gave my Father great reassurance that the service I said he would get would in fact happen. On setting up his lifeline the check process was once again easy, efficient and gave us as a family the peace of mind that we needed. Thank you to all involved in the system.”

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Posted 9 years ago

“Overnight delivery as promised. Very clear and easy installation instructions. Made the initial test call and was taken through the different tests very clearly, gave a lot of confidence in the service. Particularly pleased that we were asked to make a test from the furthest point of the building to make sure the range was OK. Recommended.”

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Posted 9 years ago

“We've been so pleased with the service Lifeline 24 has given us. Mum had the pendant in August but didn't really understand how it worked. She wore it on a daily basis and then recently she needed to use it as there was rainwater coming into her wetroom through the drain and flooding her home. The Lifeline team were so helpful, reassuring her and guiding her through getting to the front door to unlock it and wait for the fire brigade to come, in essence they thought through what was needed in order to get her outside in a safe way. Although the phone operator had to go off-shift, he asked a colleague to contact us later to ensure Mum was OK. She has since then needed to use the pendant again when she became ill in the middle of the night and needed help. The team were quick to call us (even though we were in the next room!). We would highly recommend the Lifeline service to anyone who is considering using it.”

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Posted 9 years ago

“Very good online service. Handy that returns can be done through shop”

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Posted 9 years ago

“Friendly, efficient service.”

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Posted 9 years ago

“This life line is for my sister and I have to say she is very happy with it. The appliance was delivered quickly. Her grandson fixed it up for her and all was easy to do. Thank you.”

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Posted 9 years ago

“Brilliant service. Phoned on a Friday filled the on-line form in before 6pm Saturday & the equipment arrived on the Monday. Very easy to install & all up & running straight away. The lady on the phone was extremely helpful & explained everything in words we could understand. I wouldn't hesitate to recommend your company to anyone.”

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Posted 9 years ago

“From my phone call to delivery and after service on installing my Lifeline it coud not have been better. A credit to the mission of Lifeline and all who work for this wonderful company. Happy New Year to you all... I'm 93 and I've seen quite a few. Best wishes to you all, Mafalda”

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Posted 9 years ago

“Excellent information given and very helpful overall”

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Posted 9 years ago

“This service has been incredibly efficient as I have to use when I have fallen in the house friends and family are on the phone list andl lifeline keep me informed about the help which they have organised”

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Posted 9 years ago

“You have a great service that provides the needed capability I needed and the reliability that provides my mother the comfort she needs.”

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Posted 9 years ago

LifeConnect24 is rated 4.7 based on 7,852 reviews