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LifeConnect24 Reviews

4.7 Rating 7,755 Reviews
94 %
of reviewers recommend LifeConnect24
Company Reviews Product Reviews
1,211
 Metrics Info
4.7
Based on 7,755 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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LifeConnect24 5 star review on 26th November 2024
John Baily
LifeConnect24 5 star review on 13th November 2024
Nigel Hill
LifeConnect24 5 star review on 3rd May 2024
Pete Smith
LifeConnect24 5 star review on 13th May 2022
Andrew Southgate
LifeConnect24 5 star review on 13th May 2022
Andrew Southgate
LifeConnect24 5 star review on 13th May 2022
Andrew Southgate
LifeConnect24 5 star review on 5th March 2022
Steven North
25
Anonymous
Anonymous  // 01/01/2019
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Barry Twist
Verified Buyer
“Excellent service from sales team. Prompt & clear rely to e-mail questions. Following day Commissioning was easy (apart from 2nd diagram in Step 1 - Cable 'D' is shown as being short; it is actually the long one. The pendant comfortable to wear & easy to activate when needed. (Accidental pushing of button unlikely). Base unit has good range which was our main reason for choosing LifeLine24.”
Helpful Report
Posted 4 years ago
Angela Martin
Verified Buyer
“Brilliant service easy to set up from start to finish .”
Helpful Report
Posted 4 years ago
Michael Sutcliffe
Verified Buyer
“I know Lifeline 24 and what you provide, the Company are a customer of MT Communications and we supplied the CCTV last year. The service you provide is just what my Mum needs now she is older and at that stage of need.”
Helpful Report
Posted 4 years ago
Joseph Baker
Verified Buyer
“Peace of mind knowing my mother is at home with her having dementia but stubborn to not live with family”
Helpful Report
Posted 4 years ago
Trevor Jones
Verified Buyer
“Good but I have not used it yet. Are my three helpers details on the system yet? I have not heard anything from you to co firm .”
Helpful Report
Posted 4 years ago
Neville Bolton
Verified Buyer
“Staff have always been friendly and helpful and the system works well.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“From my initial phone call enquiry to setting up and testing the alarm we’ve been so impressed with the professional, friendly and helpful staff. Easy to use equipment. Next day delivery. Hope we never have to use the equipment but it has provided us with peace of mind which is invaluable.”
Helpful Report
Posted 4 years ago
Elizabeth Frances Dick
Verified Buyer
“The service has so far been good. The system arrived quickly and was easy for my son-in-law to set up. It was all bought online the only thing that it was difficult to see was the wrist band and how it was secured so we got the pendant.”
Helpful Report
Posted 4 years ago
Juliet Robinson
Verified Buyer
“I do not understand hiw to connect up.”
Helpful Report
Posted 4 years ago
Dear Juliet, Thank you for getting in contact today and for leaving us your feedback. I am very sorry to hear of the difficulties you are experiencing with the set up of your alarm system. The alarms we use are designed as 'plug and play' systems. Meaning that they simply need to be plugged into the phone line and a power source, the same way as an ordinary telephone. However, we are mindful that some of our customers may need further assistance with the installation. Because of this our friendly Technical team are always on hand to answer any questions you may have. To assist with your installation, please contact us on 0800 999 0400 or by emailing info@lifeline24.co.ukm, so we can organise a good time for our team to call to walk you through the setup. For further information on setting up your alarm you can watch our informative video: https://www.lifeline24.co.uk/installing-your-lifeline-alarm. Again, I would like to apologise for any inconvenience this has caused. Should you have any further queries or concerns, please do not hesitate to get in touch. Kind Regards, Lifeline24
Posted 4 years ago
Dear Juliet, Thank you for getting in contact today and for leaving us your feedback. I am very sorry to hear of the difficulties you are experiencing with the set up of your alarm system. The alarms we use are designed as 'plug and play' systems. Meaning that they simply need to be plugged into the phone line and a power source, the same way as an ordinary telephone. However, we are mindful that some of our customers may need further assistance with the installation. Because of this our friendly Technical team are always on hand to answer any questions you may have. To assist with your installation, please contact us on 0800 999 0400 or by emailing info@lifeline24.co.ukm, so we can organise a good time for our team to call to walk you through the setup. For further information on setting up your alarm you can watch our informative video: https://www.lifeline24.co.uk/installing-your-lifeline-alarm. Again, I would like to apologise for any inconvenience this has caused. Should you have any further queries or concerns, please do not hesitate to get in touch. Kind Regards, Lifeline24
Posted 4 years ago
Stephen Fosberry
Verified Buyer
“GIVES ME PEACE OF MIND AS I LIVE ON MY OWN AND HAVE HEART PROBLEMS I AM 75.”
Helpful Report
Posted 4 years ago
Colin Norton
Verified Buyer
“Everything i needed to know was explained in a pleasant manner and this made me feel i had chosen the kind of company i would be safe with .Many thanks Colin R Norton”
Helpful Report
Posted 4 years ago
Tina Patrick
Verified Buyer
“Easy to buy, set up and operate. Not tried.I'm emergency yet but test was ok”
Helpful Report
Posted 4 years ago
June Lidyard
Verified Buyer
“The set up was well explained and successful. It is a bit early to be able to make further comments. We do note that when the telephone now rings both it and the alarm also ring one after the other. Perhaps it is supposed to be like this.”
Helpful Report
Posted 4 years ago
Theodora Blackler
Verified Buyer
“Easy to set up and staff very kind and patient when testing. It is very reassuring to know help is at hand 24hrs if needed. Thank you all.”
Helpful Report
Posted 4 years ago
Margaret Kendrick
Verified Buyer
“I've had this installed for my parents so I know they can call for help anytime. Fast delivery and so easy to set up. Very helpful and polite staff. Highly recommended.”
Helpful Report
Posted 4 years ago
Sally Phillips
Unverified Reviewer
“Excellent customer service Very helpful over the phone fast delivery”
Helpful Report
Posted 4 years ago
Gillian Macmillan
Verified Buyer
“Haven't had it long enough to make a proper evaluation but it was easy to install and gives a feeling of security”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“works efficiently easy to set up.”
Helpful Report
Posted 4 years ago
Thomas Woods
Verified Buyer
“Very helpful when ordering, next day delivery, and most efficient when testing, Thankyou very much.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I was concerned that I could have a stroke or a heart attack during the night and that no-one would know as I live on my own. I wear the alarm round my wrist at night and feel now that I could get help if I needed it.”
Helpful Report
Posted 4 years ago
LifeConnect24 is rated 4.7 based on 7,755 reviews
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