LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have only had the alarm less than a week but from ordering it and installing it all went well and the ladies we spoke to whilst testing were friendly and helpful. My mum is very happy with the watch rather than the pendent and feels much more reassured when going in the garden. So far so good.”

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Posted 1 year ago

“Lifeline delivery was not complete and I had to return so me of the contents.”

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Posted 1 year ago

Hello Pamela, Thank you for your review today and for taking the time to leave your feedback on the Service. However, I am sorry to hear about some difficulties you have experienced with the delivery of the equipment. I can see from the notes on your account that the matter has now been resolved and I would like to assure you that your feedback has been raised with the relevant department for future review. Best Wishes, Ash

Posted 1 year ago

“Easy set up and use, good service now in constant use, need advice on checking battery etc is still functional”

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Posted 1 year ago

“Excellent service. Had an issue with base unit & they have just replaced it no questions asked”

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Posted 1 year ago

“Spoke to Jason and he was amazing. 10/10 would recommend”

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Posted 1 year ago

“This is an amazing service, I used it for my mum, she has unfortunately passed away but i would recommend the service to anyone, it gives you total piece of mind that a loved one can get help or assistance immediately”

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Posted 1 year ago

“Simple process quick delivery, easy installation”

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Posted 1 year ago

“I have been very satisfied so far with everything but it is taking awhile for me to get everything set up. At present I am expecting a return label from you so that I can return the Keysafe which has been replaced. It will take me a day or two to setup because I am away for a few days this week”

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Posted 1 year ago

“Service was very good, alarm received within prompt timeline. Easy to set up and test. Only issue is the annual service plan which when being a existing customer you get a worse deal then being a new customer, to get the same offer you are expected to return the unit and receive another unit which is the same and is therefore a complete waste of time and effort to do. Please consider a better option for returning clients year on year!”

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Posted 1 year ago

“We received the alarm the day after ordering Easy to connect with helpful instructions . After 7 days my husband said he would prefer a pendant alarm not a wrist version Customer Service were very helpful and a pendant arrived the following day. Excellent”

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Posted 1 year ago

“Unsure at the moment - seems no connection between advisors from a previous days call --”

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Posted 1 year ago

Hello Christine, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been having trouble with our Customer Service Department over the past few days. I have raised the matter with the relevant department for further review. Best Wishes, Ash

Posted 1 year ago

“All good, thanks.”

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Posted 1 year ago

“Lifeline is and has been a Life line to me, I am very pleased with the services I have received from all the staff involve.”

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Posted 1 year ago

“Came very quickly . Very helpful testing and set up”

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Posted 1 year ago

“Peace of mind for us having my mum living on her own”

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Posted 1 year ago

“They are supplied standard in the complex where I live”

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Posted 1 year ago

“Ordered and delivered as promised within 48 hours. Easy to set up and the staff who did the checks with my 90 year old mum were friendly, polite and put her at ease, excellent service.”

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Posted 1 year ago

“Within 24hrs of reporting a problem with my lifeline monitor, I received my replacement. Excellent service.”

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Posted 1 year ago

“Very quick delivery and I’m very pleased with my Supra C500 Keysafe this is a very sturdy and secure key safe.”

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Posted 1 year ago

“2 alarms returned as both failed to work despite great efforts by your team members to help set them up.I have no complaint with the service I received - everyone I spoke to was very courteous and helpful - but I found the problems with the equipment very stressful and decided not to pursue the matter further. I am currently waiting for a refund of my payment of £210. Hazel Tozer.”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,841 reviews