LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Now my husband is wearing the lifeline pendant I can go out to the shops knowing he can use the alarm in an emergency”

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Posted 4 years ago

“Following rehabilitation after a stroke, I was able to leave a Residential Care Home with dementia patients and return to my home. I initially thought the wrist band button would be the best option for me but couldn't stop initiating the call button by accident, so Lifeline sent me a necklace based button so I could switch; with no extra charges. Very helpful people, very responsive, very kind, just what I need while I readjust.”

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Posted 4 years ago

“Great friendly service and fast delivery”

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Posted 4 years ago

“Efficient very helpful staff- worth every penny for peace of mind”

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Posted 4 years ago

“This has given me great peace of mind knowing that if I need help then it is only a phone call away. My family feel reassured that I am safe and that if I am unable to contact them then there is someone that will do this for me.”

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Posted 4 years ago

“Next day delivery good price good service.”

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Posted 4 years ago

“We ordered this to help our father stay in his own home in his later years. It gives peace of mind knowing in an emergency he has a simple press of a button to call for help. When ordered it can the next day. My only criticism is that it would be better if there was the option for someone to fit as well as deliver. It’s a little tricky for someone in their 70s and 80’s to set up and test.”

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Posted 4 years ago

Dear David, Thank you very much for leaving your review. I am pleased to hear the alarm is providing you all with peace of mind. Our alarms are designed as a 'plug and play' system, meaning they simply need to be plugged into the phone line and a power socket - if you are able to plug in a standard telephone you would be able to plug in the alarm. This means that our systems can be installed straight away without needing to wait for an engineer. Additionally, we do have a technical team on hand to provide over the phone installation walkthroughs. We are mindful that not all of our customers will be able to install the alarm themselves and therefore we do provide an installation service. However, this is provided through a third party company and comes at an additional cost. Installation can be organised by calling our friendly customer service team on 0800 999 0400. Again, I would like to thank you for your feedback. We can certainly take this on board and take steps to advertise our installation service more clearly. Please do not hestiate to get in contact should you have any futher recomendations or queries. Kind Regards, Lifeline24

Posted 4 years ago

“Equipment arrived very quickly. Would have been helpful to be able to access more information online about the setup process. In particular recommendations for who / number of people to list. ie. In an emergency is it better to have fewer local people so that emergency services are contacted sooner, is it would including relatives who don’t live locally ?”

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Posted 4 years ago

Good Morning, Thank you for taking the time to leave us your review. I am pleased to hear that your equipment arrived promptly. I have passed your recommendation about providing further information on listing emergency contacts to our web team. This could certainly be very beneficial for our future customers. Again I would like to thank you for your feedback. Should you have any further queries or concerns please do not hesitate to get in contact with our friendly customer service team who will be able to answer any questions you may have. Kind Regards, Lifeline24

Posted 4 years ago

“I am my husband's carer and bought Lifeline 24 for him so that I will feel at ease when I am out knowing he is only the press of a button away from help if he needs it. The system was easy to set up and the tests were simple too.”

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Posted 4 years ago

“Very prompt delivery. Telephone agent was very helpful. Installation and set up was quick and easy. Would recommend to others.”

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Posted 4 years ago

“Very helpful and well trained staff. They are extremely prompt in answering calls and reacting to alarm situations. Very reassuring in all situations.”

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Posted 4 years ago

“I have just signed my 85 year old mum up to lifeline. Everyone I spoke to in the process were very helpful and friendly and nothing was too much trouble. It was a very quick and simple process and now I have peace of mind my mum can get help immediately if she falls or becomes ill. I have now recommended it to my friend for her mother too. Well worth it for taking away the worry of an elderly person living on their own.”

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Posted 4 years ago

“Very professional and quick response”

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Posted 4 years ago

“Easy to set up, even my Dad gets it! Lovely staff answering when the alarm is pressed. For piece of mind it’s worth every penny.”

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Posted 4 years ago

“Courteous staff, very friendly”

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Posted 4 years ago

“Good communication”

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Posted 4 years ago

“Excellent service. my family and I will now have peace of mind if I need emergency help in the future.”

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Posted 4 years ago

“That if I am in the house alone, I am not, because of Lifeline 24.”

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Posted 4 years ago

“Very easy to set up and call centre staff very helpful, really pleased to know that help us in hand if required”

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Posted 4 years ago

“Initial set up was a bit rushed , but everything was easy to set up, it has provided us with a great sense of relief that our family member can summon assistance in the case of difficulties. We were told that the device needed to be connected to the main telephone socket, but were in fact able to connect through an extension. All working well .”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews