LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,747 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Wonderful! Next day delivery, very easy to set up and test. The response team answer quickly, very friendly and helpful. Showerproof watch is great as I don’t need to take it off. The fall detector is worth the extra peace of mind too. Very happy .. and my daughters are happy too!”

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Posted 2 years ago

“So pleased and my son who live away has got peace of mind”

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Posted 2 years ago

“I ordered this for my father as he lives alone and has health problems. It was easy to install and when we tested the device, the call handlers were lovely. Thankfully, he hasn't had to use it properly yet but I know if he does then he will be well looked after.”

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Posted 2 years ago

“Service to now ,brilliant very friendly staff”

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Posted 2 years ago

“So far so good! It's only just been installed but the tests went well. One gripe - the plug for the unit is a long shape that makes it impossible to use on some extension sockets (leaves no room for other plugs to be plugged in next to it). Very pleased with customer support so far and fast response time to the test alarms”

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Posted 2 years ago

“Only trying it yesterday with help 28th better fashion, clearer speaking”

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Posted 2 years ago

“Thankyou! My box has been installed in my front porch, and I am collecting friends for your brochure and support when and if required. I have quite a few more to complete for your information, and will send this to you ASAP. Many thanks indeed! Sara g. John”

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Posted 2 years ago

“still waiting to hear if you have yet sorted my problem out with brentwood council. i have two systems here neither of which work. i contacted you last saturday and wait your promt reply?”

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Posted 2 years ago

Dear Joan, Thank you for getting in touch and for leaving us your review. I am sorry to hear of the difficulties you have experienced with setting up your new system. From looking into the account, I can see that our friendly Customer Service team has organised for you to receive a visit from the Council to arrange an installation for you. Again, I am very sorry to hear of the issues we have had with the setup of your system and hope that we have now been able to resolve your complaint. In the meantime, if we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 2 years ago

“We have not had cause to use it but it arrived in time and setting up and testing was relatively easy. Wrist strap is comfy and light to wear”

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Posted 2 years ago

“Subscribed to Lifeline 24 for my 93 year old Mother who has had a couple of falls recently, and on one occasion was laid on the floor for several hours until I called round, as she was unable to reach the phone. We opted for the Vibby option which detects a fall so hopefully this will alert me through the call centre if it happens again.”

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Posted 2 years ago

“The unit came 24 hours from ordering was easy to install, and the responders were helpful and polite when we did the testing, this early contact with lifeline has given us confidence should we need your help.”

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Posted 2 years ago

“It really was easy to fit, once the missing adapter was sent to me,I had arranged someone to fit it for me, but I managed myself very easily. Just wish it took less room up with the modem, and that the alarm looked more attractive my amie does not very attractive hanging round the neck. Very easy to set up, helpful operators to confirm it was working ok.”

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Posted 2 years ago

Dear Pauline, Thank you for getting in touch and for leaving us your feedback. I am sorry to hear that you did not receive your telephone adaptor with the original system. However, I am pleased to hear that you have found the alarm to be easy to fit and that you have found our operators to be very helpful. We are available to provide what is called an onyx pendant. This works the same as the system you have currently but it is slightly more discreet and looks nicer. This is a black push button that comes on a silver chain. I have emailed you directly to provide some further information about this option. Again, I would like to thank you for taking the time to leave us your review. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 2 years ago

“Quick delivery of the alarm. Easy to set up. Customer service staff efficient and friendly. Great product as it reaches the length and depth of my house and garden. I would strongly recommend it! Luckily I have had no need to use it but I am confident that I will get the appropriate help if and when I use it!”

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Posted 2 years ago

“I have received excellent service my friend who filled on the form on the computer had some difficulty when he by mistake hit the wrong illness and couldn’t delete it and had to phone to get it altered. The other little thing is my allergy to plastic and though the actual wrist band isn’t plastic the actual box it goes through is I have managed to thread it through with a twist to negotiate this but someone who had a thicker wrist might have a problem with the length of strap This a small thing but I do feel safer now”

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Posted 2 years ago

“This company is totally inefficient.”

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Posted 2 years ago

Dear Jill, Thank you for your review. I am sorry to hear you have been unhappy with your service. From looking into the account, I can see you have since been in touch with our Customer Resolutions team who have been able to resolve your complaint. Again, I would like to apologise for any upset or inconvenience caused. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 2 years ago

“sorry it is not working and I am 76 and unwell I am disabled have a electric wheelchair and a power mobility scooter”

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Posted 2 years ago

Dear John, Thank you for getting in touch and for providing us with your feedback. I am sorry to hear that you are having difficulties setting up your alarm. I have passed your review through to our friendly Technical team. You can expect a call back from one of my colleagues very shortly to go through the setup. From looking into the account, I can see that you have opted for our GPS alarm. This system is very straightforward to get going. You will simply need to charge up the alarm for a few hours and then press the button to do your first test. Again, I would like to apologise for any inconvenience caused. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 2 years ago

“Early days but everything good so far”

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Posted 2 years ago

“So far, very disappointed. This has been purchased for my elderly mother who recently has had a fall. Lifeline seemed an obvious choice as a safeguard. The unit was delivered without the pendant and telephone connecting cable. Therefore it cannot be used. Obviously, if the equipment is not checked prior to delivery it does cause concern that in the event of an emergency, the service expected may not be there!”

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Posted 2 years ago

Dear Keith, Thank you for getting in touch and for providing us with your feedback. I am sorry to hear of the issues you have had with your order. I can see you have since been in touch with our friendly Customer Service team who have been able to provide you with replacement equipment. Thank you for bringing this to our attention as it will allow us to investigate further and ensure this does not happen again. Again I am very sorry about the problems you have experienced with starting up your system. I have ensured to add a month of free service to the account as a goodwill gesture and so that you have not been charged for any time you could not use. If we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 2 years ago

“Next day delivery, easy installation. Very easy set up. Excellent service all round. Would definitely recommend. Many thanks.”

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Posted 2 years ago

“Customer Service was excellent and informative. I ordered the lifeline on the Monday and it was with us on the Tuesday morning, set up ready for use that same day. Good instructions on how to use it and excellent help from the Lifeline staff.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,747 reviews