LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,850 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,850 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am 74 I set it up myself . The testing went alright a lovely pleasant lady was patient and made it easy . I feel safe having the pendant . I fall and have heart disease .my husband as dementia . I worry should anything happen to me my husband would panic and wouldn't know what to do . I have a key safe outside too . I have Peace of mind .”

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Posted 6 years ago

“Overall a very good service but there were some inconsistencies between the information provided on the website before purchase and the information sent with the package (potentially longer set up time than advertised, for example). I was also surprised at how long it can take for the service to answer a call - whilst testing the system we were put "on hold", however once we got through the call team all seem very friendly and reassuring. We have yet to use in a real emergency but it offers some peace of mind.”

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Posted 6 years ago

“Still not up and running as yet”

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Posted 6 years ago

“I have purchased this for my father, who since my mother's passing, has been living on his own. This has given me such peace of mind to know that should anything happen he just needs to press a button and help will be on the way, especially as I live a little way away from him. Very happy with how easy it was to set up; with all the instructions being clear and precise, which makes a pleasant change! Hopefully, he won't need to use it, other than the monthly test, but it is so reassuring that he has it if need be.”

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Posted 6 years ago

“I bought Lifeline24 for my Father who is becoming increasingly infirm. The whole process of buying the product was very easy. Product arrived on time and as promised. Easy to set up with friendly call centre following the instructions and testing. Father feels much more confident already - knowing somebody is there if and when he might need them. I am also more comfortable in the knowledge that Lifeline 24 will be there if he needs them and me.”

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Posted 6 years ago

“I am happy to have the reassurance that the lifeline bracelet gives me.I am unsteady on my feet and liable to falls,even when I take care|”

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Posted 6 years ago

“The staff have been very friendly and most helpful but we are not up and running as yet.”

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Posted 6 years ago

“Puts mind at ease”

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Posted 6 years ago

“Now that we have purchased the alarm for my dad we have all got peace of mind as there are 5 of us keeping an eye on dad we now know that if dad should fall again we will be contacted rather than worry all the time is dad ok. The ordering of the system was so easy, installing it could not have been more simple and the operator on the other end was so helpful when we did all the alarm checks especcialy the check for out side the house where dad usually falls.”

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Posted 6 years ago

“Prompt delivery and very easy to set up. When testing the staff were very helpful.”

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Posted 6 years ago

“Unit arrived promptly. Easy to set up and when tested staff very helpful.”

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Posted 6 years ago

“All delivered as promised, however no instructions in package how to set up so had to use internet via phone as elderly relative has no internet access. On testing all worked ok, again however little disappointed at speed of call centre in answering, over 3 minutes, i accepted response within 30 secs as per old system and company.”

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Posted 6 years ago

Dear Miss Sharratt, Thank you for taking the time to leave us a review. I am sorry to hear about the speed of your first test call being slower than usual. I would like to reassure you that this does not reflect the level of service that we aim to provide, nor is it a usual occurrence. As such, I will be looking into this further for you. I would also like to apologise that there was not a copy of our step-by-step installation guide in the box with your new alarm system. This is something that should be sent out with all new orders. If you would like a copy of this for future reference, I would be more than happy to get this posted out to you. Thank you again for leaving us a review, and please accept my apologies again for the experience that you have had so far. If there is anything else that we can help you with at all, please don't hesitate to get in touch with our customer service team on 0800 999 0400. Kind regards, Anna Lifeline24 Team

Posted 6 years ago

“Easy to set up and use. Compact box and alarm button”

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Posted 6 years ago

“Very easy to set up and get started. The delivery was very quick and within 5 days we were up.and running...”

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Posted 6 years ago

“The ordering process was very straightforward and I didn't have any difficulties even though I am not very computer savvy. I think that the peace of mind is for my relations and friends who worry a little that I am on my own most of the time and that anything could happen. Thank you again for your care and attention to details. Dennis Stubbs”

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Posted 6 years ago

“Very quick delivery and very easy to set up. Pleased with the product and service.”

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Posted 6 years ago

“Just recently purchased this for my mother, seems to be really good and easy to set up.The service received seems to be good so far.”

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Posted 6 years ago

“A really prompt efficient service. I placed my order online late afternoon and it was delivered the following morning. Very easy to set up for my Mum and we both have peace of mind that she can get help straight away should she need it.”

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Posted 6 years ago

“Have peace of mind when I'm at work to know my dad is in good hands!! Thanks lifeline.”

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Posted 6 years ago

“already done this around Jan 15. Please confirm received by sending me an email”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,850 reviews