LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how LifeConnect24 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and delivered as promised within 48 hours. Easy to set up and the staff who did the checks with my 90 year old mum were friendly, polite and put her at ease, excellent service.”

Helpful Report

Posted 1 year ago

“Within 24hrs of reporting a problem with my lifeline monitor, I received my replacement. Excellent service.”

Helpful Report

Posted 1 year ago

“Very quick delivery and I’m very pleased with my Supra C500 Keysafe this is a very sturdy and secure key safe.”

Helpful Report

Posted 1 year ago

“2 alarms returned as both failed to work despite great efforts by your team members to help set them up.I have no complaint with the service I received - everyone I spoke to was very courteous and helpful - but I found the problems with the equipment very stressful and decided not to pursue the matter further. I am currently waiting for a refund of my payment of £210. Hazel Tozer.”

Helpful Report

Posted 1 year ago

“Purchased for my Dad who is home alone recovering from a stroke.Arrived promptly, and very easy to set up. The response team and very efficient, professional and courteous - as within days my Dad triggered his alarm - and it was death with very well. The only gripe I have is the quality of the wrist alarm provided. The plastic strap appears a bit cheap and flimsey, I would have expected something a bit more robust like a silicone strap. Apart from that, I'd definateky recommend this system. It provides that all round peace of mind at a reasonable cost. As we've had to self-fund this was an important factor.”

Helpful Report

Posted 1 year ago

“From enquiry to delivery/installment an easy process, which provided immediate peace of mind.”

Helpful Report

Posted 1 year ago

“The unit was easy to install, the instructions were clear and it works well.”

Helpful Report

Posted 1 year ago

“Prompt delivery, thank you and all seems to work fine.”

Helpful Report

Posted 1 year ago

“The whole process of receiving and setting up the system has been smooth and easy to understand, cannot recommend this system enough. Thank you.”

Helpful Report

Posted 1 year ago

“Not alarm but key box purchased!”

Helpful Report

Posted 1 year ago

“Good bit of kit though a bit clunky and heavy. It has a hair trigger so try not to catch it Great though I love it.”

Helpful Report

Posted 1 year ago

“After initial hiccups which were satisfactorily resolved the service was to my satisfaction. Thank you”

Helpful Report

Posted 1 year ago

“alarm itself good but BEWARE the following year's high pricing!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review today and for writing up some thoughts on your experience with the Personal Alarm Service. However, I am sorry to hear that you have been dissatisfied with the renewal of the Service. I have raised your feedback with the relevant departments and have sent you a private message to try and resolve the matter. Kind Regards, Cordelia

Posted 1 year ago

“I had a flashing light showing battery low one of your staff members asked me to check that the lifeline was working correctly so I completed what I was asked to do and then I was told that the flashing light would go away once it recharged and of course this was nonsense This scenario happen several times until the last occasion when I explained what I had been going through and I needed a new machine which thankfully arrived the following day and all is now ok”

Helpful Report

Posted 1 year ago

Dear Christopher, Allow us to express our appreciation for your review today. I am sorry to hear, however, that you have been experiencing a few difficulties with the Alarm Equipment. That said, it is good to hear that our Team has been able to resolve the issue for you at the time of writing. Please rest assured that your feedback has been raised with the appropriate department for further review. Kind Regards, Cordelia

Posted 1 year ago

“My unit was a replacement as the battery was too low in my old one. I am 87 years old very deaf and mobility is a problem. My family all live far away so I would have been grateful for help in setting up the new unit. A friend kindly helped in the end.”

Helpful Report

Posted 1 year ago

“Prompt caring service and my family have peace of mi d”

Helpful Report

Posted 1 year ago

“Excellent service, next day delivery of replacement alarm.”

Helpful Report

Posted 1 year ago

“I love this. I've tried both versions and prefer the wrist version. Looks more like a sports watch than an alarm so everyone thinks I'm a with it senior citizen rather than a doddering OAP.It gives me and my family a sense of security. The operators are always there in a second if it is used and so patient if it is accidentally activated I would strongly recommend.”

Helpful Report

Posted 1 year ago

“Not suitable for people with dementia. We got this for our Mum because she wanted to remain in her own home. We paid by the yearly direct debit as this was most cost effective option. Mum only had the pendant for 18 months before she moved into a care home full time. During this period, carers had to remind Mum to wear her pendant. When asked what she would do if she fell in the garden or house while on her own, Mum wasn’t able to reply. She couldn’t remember what the pendant was for. During the 18 months, Mum only pressed her pendant once and when the emergency services arrived, she was fast asleep in bed and had no recollection of pressing it. When I informed LifeConnect 24 that Mum had gone into care, they were very pushy, trying to get us to either set it up in the care home or pass it on to another elderly person. When I explained that we didn’t want to do this, I had repeated emails to return the equipment. Despite the fact that Mum had only pressed the pendant once in 18 months, there was no mention of any refund of the remaining 6 months. From our experience of LifeConnect 24 (formerly Lifeline 24) I am not able to recommend this service.”

Helpful Report

Posted 1 year ago

Hello Sharon, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been unhappy with the cancellation procedure thus far. I can confirm that, as the equipment is rental, it is necessary to send reminders to return the equipment as quickly as is convenient is ensure the smoothest closure of the account. However, please be assured that I have raised your feedback on this part of the Service with the relevant department. Best Wishes, Cordelia

Posted 1 year ago

“There were a few problems setting up the new alarm which I found difficult to manage, so I got panicky. This in itself leaves me more liable to fall. I think I dealt with 4 different responders, so had to keep repeating myself. I found the whole process very frustrating, particularly since I only got a new alarm earlier this year and would question the necessity for anothere.”

Helpful Report

Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,742 reviews