LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,748 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,748 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“This is annoying me. My uploads won't work.”

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Posted 3 years ago

“Fortunately, we haven't had to use the alarm. But the setting up process was very easy with helpful and reassuring staff assisting with the process. Update mum has pressed the alarm by accident and received a very prompt response,”

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Posted 3 years ago

“Easy to install and set up”

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Posted 3 years ago

“Excellent, professional service from the onset. I read the pendant was bulky, its actually not, less than a 50p. Haven't used the unit yet, but its straightforward instructions allows you to complete especially if your overwhelmed with technology, its easy.after completing emergency contact info, we should be up and running.♡”

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Posted 3 years ago

“Ordered and delivered in one day”

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Posted 3 years ago

“I found it very difficult to try to connect this equipment to our phone line etc . good job our help was here to do it for us . . I feel very sorry for people who do not have any help . good job it was wednesday and she turned uup !”

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Posted 3 years ago

“Easy to install.”

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Posted 3 years ago

“I returned my fathers lifeline equipment due to his death. There was nobody else we could transfer the contract to. I enquired about a refund on the contract due to his death occurring 2 months after the renewal of the contract. I was told I was not entitled to a refund because the "Terms and Conditions" stated a refund was only applicable if the contract was cancelled in the first month. Lifeline is designed for the elderly, who will eventually die and to not offer a refund beyond one month is diabolical This is very poor customer service at a time of great upset and distress”

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Posted 3 years ago

Good Afternoon, Thank you for getting in touch and for providing us with your feedback. I am sorry to hear of any upset or distress caused. Unfortunately, you have not included enough information with this review for me to locate your account. Should you wish to discuss this further, please call our friendly Customer Service line on 0800 999 0400 or email info@lifeline24.co.uk. Our helpful advisors will be more than happy to assist you with any queries you may have. Please do not hesitate to get in touch should you have any further queries. Kind Regards, Rebecca

Posted 3 years ago

“Absolutely atrocious customer services. I erroneously bought the standard alarm when I needed the fall detector. I immediately phoned the company to explain and to ask that they stopped the product from being posted to me as I needed the fall detector version of their alarms. Was told on the phone call that the person I needed to speak to would call me back. The next day the standard alarm arrived. I called the company back and explained my situation and that I don’t need the alarm so much as I needed the paperwork to demonstrate that I had purchased the fall detector as I’m in a custody battle for my child and I need to demonstrate that when she is with me (she isn’t right now) that I have an alternative method of gaining rapid intervention from emergency services if I fall over, and that sending me a device wasn’t going to resolve my predicament. The situation wasn’t resolved, told someone would get back to me. They didn’t That evening and all of Sunday I tried to buy an Apple Watch. Called Apple only to find I couldn’t afford a new watch so went onto eBay and bought a series 6 watch online for almost double the cost of this company’s fall detector but at least I now had a receipt that I can send to my child’s social worker. But then today I received a fob from lifeline 24. So I left a review for the company and emailed them to ask for them to tell me how I can return this for a full refund (my right to do under online trading legislation). A member of the lifeline 24 team called me up and was unnecessarily brusk and snappy towards me. Telling me that I hadn’t called up to stop delivery and that the staff members both misunderstood and were trying to help me… he was also quite to tell me he had seen my negative review! Awful experience that’s ended up costing me almost double what I’d spent and has ultimately made me feel bad about myself. I’m sure that the products are great but don’t complain unless you want to be subjected to verbal abuse. Be interesting to see if my review is uploaded?”

Helpful Report

Posted 3 years ago

Dear Miss Lincoln, Thank you for getting in touch. I am very sorry to hear of the difficulties you have experienced with your delivery. It is never our intention to upset our customers, especially during stressful times. Typically, we will call our customers when receiving a complaint to resolve the issue promptly. It is absolutely not our intention to ask our customers to amend or remove their feedback. It is very important for us to receive your feedback so we can ensure this does not happen going forward. Your feedback will be escalated through our complaints process and will be reviewed by our Senior Management team. Whilst I appreciate that you are now canceling and returning the system - if it would be at all helpful for you to have a receipt from us reflecting your purchase of our falls alarm system I can send this to you immediately. I am sorry to hear that an error on our end meant that you received the wrong type of pendant. I can see that the Fall Detector was sent to you over the weekend and I would expect you to have the full system that you required. Once this system has been returned to us your refund will be processed. Again I would like to apologise for any upset or inconvenience caused. If you require any further assistance or have any further feedback, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Very impressed with the customer service. Items arrived on time, easy to install, and customer service, including the test call made by my very elderly aunt was superb.”

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Posted 3 years ago

“I ordered the wrong item and contacted your company to explain what had happened. That I’d ordered the cheaper option and needed to stop that being posted as I needed the more expensive item. The telephonist told me someone would call me back that day and that they’d stopped my order from being sent out. They hadn’t and the next day it arrived. I don’t want this, I never did, I bought it in error and immediately tried to rectify my mistake. Now I just want to return it to your company and get a refund because nothing should be this much hard work. Regards Mel”

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Posted 3 years ago

Dear My’relle, Thank you for your feedback. I am very sorry to hear that due to an error on our end your initial order was not canceled. A member of our team was in touch to confirm your cancellation and provide you with returns packaging. If needed, a collection can be organised. Upon receipt of your items and refund will be processed. If we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“I have always heard good reports of Lifeline and finally I have one and straight away I've got peace of mind. Thank you.”

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Posted 3 years ago

“Next day delivery. Clear instructions for set up and lovely team to take us through the set up test process. Really impressed that the alarm button worked from the bottom of the garden!”

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Posted 3 years ago

“I ordered the unit yesterday, it was delivered today, and I’m going to install it at my mother’s house tomorrow. Massive kudos to Rachael in your Customer Service team, who was exceptional, and made the whole process very easy.”

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Posted 3 years ago

“Everything went well with ordering, delivery and ease of set up How my Mum gets on with it is another matter Time will tell but if she presses the pendant regularly as she doesn't understand it then I will have to re assess”

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Posted 3 years ago

“The order came through very quickly. Filling in the form to register was a bit tedious but that is done and I look forward to being fully set up... but hope i will never need to use the service!”

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Posted 3 years ago

“the operator I spoke to called Rachel was brilliant told me everything I needed to know and the guy I place order with was too”

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Posted 3 years ago

“I am very happy with my alarm and my family are as well as they know I am safe and if I do fall they know there will be someone to help me and to come out to help it is the best thing I have done because I fell in my garden at 9.30 in the morning and was there untill my daughter called in at 4'o;clock and raise help for me”

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Posted 3 years ago

“Just set the system up for my mother.easy to set up and test. During the testing stage the operator answered quickly, the test is thorough and gives a lot of confidence. Thank you.”

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Posted 3 years ago

“NICE AND EASY TO SET UP PEOPLE ON THE PHONE HELPFULL AND FRIENDLY WOULD RECOMEND TO A FRIEND”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,748 reviews