LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have all been very impressed with the service and assistance we have received, Our order came within 24 hours and it was easy to set up. All the paperwork was completed as advertised within 12 hours. We tested the alarm today and the operators couldn't have been more helpful. We were able to test in multiple locations and the alarm worked in the house, garden and garage. We feel a lot happier knowing my father in law is able to call for help if needed.”

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Posted 5 years ago

“Easy to install helpful call operators. So far so good.”

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Posted 5 years ago

“I was thinking of moving to a retirement apartment, but I loved my current one. So a suggestion from my son-in-law put me in touch with Lifeline 24,best decision I ever made. I feel secure and feel I have no worries now that Lifeline is only a phonecall away. Fred Pons.”

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Posted 5 years ago

“Really helpful staff on the phone when asking about the service. Arrived on time and was easy to setup. Had been in place less than 24 hours and had to be used. Call centre extremely helpful, and assistance arrived promptly”

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Posted 5 years ago

“Easy to connect just waiting for the call to test the lifeline. Very pleased so far”

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Posted 5 years ago

“Excellent communication and very easy to deal with.”

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Posted 5 years ago

“Was very easy to install , call centre were very helpful when I rang to test for the first time, it will give me peace of mind knowing they are on the end of the phone”

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Posted 5 years ago

“Very impressed by the speed of service. I’m very pleased with the system, even more so than expected.”

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Posted 5 years ago

“Great Service easy to install. Friendly people.”

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Posted 5 years ago

“I bought this for my mother. Set-up and communications have been very efficient and clear. Provides great peace of mind for us all.”

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Posted 5 years ago

“We are very pleased with Lifeline service,the product is just want we wanted for peace of mind, would recommend your company to anyone. Thank you for your help and understanding.”

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Posted 5 years ago

“I am delighted with the professional and friendly service I received. The alarm arrived the next day as promised, even though it was ordered mid-afternoon. The alarm was easy to set up and the box is very discreet. Many thanks. David Carter”

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Posted 5 years ago

“Well named, Lifeline 24 website was clear, subsequent phonecall informative and they answered the phone quickly so that I didn't have to listen to the entire 4 Seasons by Vivaldi, and fitting the equipment was easy......even for me, 73 year old. I feel very secure now.”

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Posted 5 years ago

“So glad I purchased the Vibby fall Detector for my mother. It has given me and my mum piece of mind that there is always someone there to answer the alarm call should anything happen.”

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Posted 5 years ago

“Fantastic quick delivery, very easy to set up, and helpful team that explained all stages of the set up”

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Posted 5 years ago

“Check your bank statements! Don’t Pay Annually! I bought this service for my mum who has since sadly passed away. When looking around the market I contacted the company and asked was there any benefit of paying annually. I was advised it is slightly cheaper to pay annually so I went with this option. I asked could I cancel this account at any time and was advised yes. Sadly my mum passed away almost a year later. I called this company on the next working day while sorting out mum’s affairs and they advised that I should return the equipment and my account would be cancelled. The equipment was returned to them the next day in perfect order and in its original box. I contacted them to check that they had received the equipment back and to enquire about any refund due only to be advised that as the policy has renewed on 17.12.19 there was no refund due as I had an annual policy with no cancellation rights once renewed. I was not advised this on their “sales call” or I would have never took an annual policy with them. I would have took monthly and simply cancelled when I no longer needed it. I know there will be a lot of people in the same situation getting this product for sick and elderly relatives etc and sadly at some point you are going to need to cancel. BE AWARE! My policy with them wasn’t even due for renewal until 17.01.19 so they had advised me incorrectly of the renewal date and also collected the renewal fees nearly one month early. They claim this is their policy due to the nature of the service they provide? Who claims annual fees 1 month early? Imagine your car insurance doing that? Upon further investigation they also never gave the annual renewal discount they offer online (check your direct debits if you are a current customer as they will have done this to you too I imagine) and the renewal was at a higher cost than what they offer new customers. I have requested the terms and conditions that I agreed to as they changed their terms and conditions in October 2019 but never issued me a copy of this. I have also requested they tell me how I agreed to them as I did not tick any boxes when ordering on 17.01.19. They have basically collected the money nearly one month early as a renewal so If I did cancel they would claim it had renewed and no refund due even though the service is no longer provided. RIP OFF – DO NOT TRUST THEM. GO ELSEWHERE. The last thing you will want to do when dealing with the death of a loved one is find out you have been ripped off by a company set up in the name of “care””

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Posted 5 years ago

Dear Mr Connolly, Thank you for your feedback. On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time. I am sorry that our refund policy was not made more clear. Our refunds are processed on a case by case basis. I have located your account and I can see your case has been resolved with our customer service team who have issued a refund. Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers. If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400. Kind Regards Lifeline24

Posted 5 years ago

“Good be safe and well”

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Posted 5 years ago

“Very excellent service they did all they said they would on time. I still haven’t found anyone to fix my key guard but I hope that will happen soon. And then I can start using it.”

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Posted 5 years ago

“I was pleased to to get such a speedy response and to realise thatI was unaware I was wearing the pendant.”

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Posted 5 years ago

“The alarm has not only given me peace of mind but also to my two daughters who live within 15 mins. When I tested the alarm to make sure all was well the lady I spoke to was very friendly and put my mind at rest. I would definitely recommend Lifeline 24.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews