LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't had the alarm very long and haven't needed to use it yet. But the customer service on ordering, delivery and the very helpful people answering for the test calls has been amazing! Gives great peace of mind.”

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Posted 5 years ago

“I can stay at home unattended and if I have any problems I can get help asap”

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Posted 5 years ago

“Could not have been more helpful with the answer to my questions.The delivery was excellent and couldn’t have been bettered, ordered Wednesday delivered Thursday.many thanks D Cooper”

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Posted 5 years ago

“Speedy delivery, easy to set up and use. Very helpful staff”

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Posted 5 years ago

“Bought for mother in law to keep her independence. Very easy to set up and friendly staff to speak to. Mother in law feels happier to have button now she has spoken to call centre staff while testing the button”

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Posted 5 years ago

“I ordered and paid for the fall detector with additional personal alarm. The fall detector arrived the next day without the personal alarm. I set up personal details and didn't receive the confirmation email to advise it was ready to set up. I had to call about both these matters to rectify them - advised it was OK to set up the alarm and personal alarm on it's way - still not received.”

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Posted 5 years ago

Dear Sylvia, Thank you for your review. I am very sorry to hear about your experience with the delivery of your alarm. This is definitely not the service we aim to provide. I have passed your feedback on to our management team so we can ensure this does not happen again. I can see that you have since been in touch with our customer service team who have arranged a replacement pendant to be sent to you. This was sent out on the 2nd of December and should now be with you. Again I would like to apologise for any upset this has caused. Please do not hesitate to get in contact should you have any further queries. Kind Regards, Lifeline24

Posted 5 years ago

“Absolutely great, peace of mind. Very friendly helpful ladies when we did the test. All good thank you”

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Posted 5 years ago

“We have received excellent service so far. The pendant was dispatched promptly and it was easy to set up the connection to the phone line and test the pendant to see it was working. Everyone we have spoken to at the company so far has been very friendly and helpful. It is incredibly reassuring to have this for my mother in case she has another fall and needs to alert someone.”

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Posted 5 years ago

“Knowing that I can get help when I need it”

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Posted 5 years ago

“Very easy to set up Online and connection. Very competitive pricing.”

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Posted 5 years ago

“Easy forms to complete online, quick delivery, easy set-up and prompt response to testing the system. Eased the anxiety of the patient using the equipment.”

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Posted 5 years ago

“Ordered key safe and delivered very promptly and very competitively priced. Good product. Good response by emails.”

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Posted 5 years ago

“It's meant that I feel my dad is safe around his home and it gives us all added piece of mind.”

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Posted 5 years ago

“We purchased the alarm for my mother-in-law as she lives on her own in a remote area. The set up was easy and the representatives at Lifeline couldn't have been more helpful. Highly recommended. PS My Dad already has one and has used it several times.”

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Posted 5 years ago

“Advisers were very helpful when I started to use the call button. I feel more secure now.”

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Posted 5 years ago

“After having a scare at home to relieve pressure on my family I ordered a Lifeline24. I couldn’t believe it when it was delivered the next day. Setting up was super fast, my family are now secure in the knowledge that if anything happens at home to me I have the security of someone being on the end of a button.”

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Posted 5 years ago

“The set up is easy as anything the only downside which I didn’t know is that you need your telephone line to be open and be able to make outbound call and unfortunately I had to return the item as I was in the contract that outbound calls can only be made over the weekend and my network provider was not budging to change my package”

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Posted 5 years ago

“Two weeks ago my husband had a stroke and activated his alarm. I was driving when the call was made and couldn't respond. The Lifeline Operator called the ambulance service and communicated the key code, all exactly as advertised. I'm delighted at how smoothly and efficiently everyone worked together and was able to get him the help he needed very quickly.”

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Posted 5 years ago

“Quick and easy ordering and installation process . The call centre reps are very nice and very helpful. It give myself and my wife peace of mind knowing they have their alarm”

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Posted 5 years ago

“excellent service”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews