LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,871 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,871 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased to know I have it. Had to get a friend in to help set it up. He found it a bit tricky. 4 steps to set up. We got a different helper each time.”

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Posted 6 years ago

“Machine arrived very quickly. Easy to set up. Helpful and pleasant staff”

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Posted 6 years ago

“The unit as received the day after I ordered it as promised😊your staff have all been very helpful thank you”

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Posted 6 years ago

“I am very pleased with my item ,my son set it up and him and I both feel pleased I can reach someone if I need help . Thank you”

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Posted 6 years ago

“Prompt,calm and efficient service which offers piece of mind”

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Posted 6 years ago

“The service has been good. On the day of receiving the box we set everything up. My daughter in law spoke to a customer service person to clarify about returning the forms with personal details or sending online. They were very helpful. They said you can send the details across online and yes you can press to activate the system, its just that the person may not of been received immediately. When we did press the button, we found the gentleman a little abrupt, telling us that if we had read the literature, we would have known that we would have to of waited until the details had been sent.”

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Posted 6 years ago

“Quick response. Helpful. MY NAME IS RADLEY NOT RADKEY. MAY BE MY FAULT AS I WAS HAVING EYE TREATMENT AT THE TIME OF MY APPLICATION”

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Posted 6 years ago

“Lovely people to deal with - they provide an excellent service - would highly recommend them.”

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Posted 6 years ago

“ordered Lifeline alarm and pendant 0nline. Received confirmation email the same day .The alarm arrived the following day..I thought the whole process was easy and also very efficient.”

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Posted 6 years ago

“Very efficient delivery”

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Posted 6 years ago

“I bought the alarm for a relative, who initially assured me that she would wear and use it but decided against using it when it arrived. The alarm arrived very promptly at her home and equally promptly at mine after she had posted it to me rather than to Lifeline. Sadly I now await the promised freepost label to return the box to Lifeline and obtain the refund. The alarm arrived well packaged and next day. Telephone calls to Lifeline have been extremely pleasant and helpful, and when the time comes for me to need a lifeline button, I will most certainly contact Lifeline.”

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Posted 6 years ago

“Very easy to set up and test. Giving us piece of mind asmy mother is living on her own”

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Posted 6 years ago

“Excellent so far.”

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Posted 6 years ago

“Really pleased very helpful easy set up and given me independence and my family are pleased I have help 24hrs if I need it. Would recommend to my friends.”

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Posted 6 years ago

“Great help when I needed it.”

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Posted 6 years ago

“the base unit came quickly but took me a few days to get around to setting it up, to much else to do at present..”

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Posted 6 years ago

“seems very good have not had any problems, yet.....”

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Posted 6 years ago

“A great sense of reassurance immediately the Lifeline was installed. My wife has a neck alarm and I wear a wrist alarm. Now feel able to go about my housework and other duties in complete comfort that urgently needed response is immediately available. Have already recommended Lifeline to others, including one professional carer who is encouraging her father to sign up.”

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Posted 6 years ago

“Good quick service and delivery was as advertised very friendly staff when we setup”

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Posted 6 years ago

“Delivered one day late. Too difficult for 80 year old mother to connect. Not activated.”

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Posted 6 years ago

Dear Customer, Thank you for taking the time to leave us a review. I’m sorry to see that your mother's alarm was delivered a day late. All orders placed before 5pm on a working day are dispatched the same day using a Royal Mail 24 service and so should arrive the following day. I’m very sorry that your order did not arrive within the usual time frame. Regarding the set up of the alarm system, I have arranged for a member of our technical support team to give you a call to assist you. Thank you again for your feedback and we hope to get your mother’s alarm up and running as soon as possible. Kind regards, Anna Lifeline24

Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,871 reviews