LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,850 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,850 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great sense of reassurance immediately the Lifeline was installed. My wife has a neck alarm and I wear a wrist alarm. Now feel able to go about my housework and other duties in complete comfort that urgently needed response is immediately available. Have already recommended Lifeline to others, including one professional carer who is encouraging her father to sign up.”

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Posted 6 years ago

“Good quick service and delivery was as advertised very friendly staff when we setup”

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Posted 6 years ago

“Delivered one day late. Too difficult for 80 year old mother to connect. Not activated.”

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Posted 6 years ago

Dear Customer, Thank you for taking the time to leave us a review. I’m sorry to see that your mother's alarm was delivered a day late. All orders placed before 5pm on a working day are dispatched the same day using a Royal Mail 24 service and so should arrive the following day. I’m very sorry that your order did not arrive within the usual time frame. Regarding the set up of the alarm system, I have arranged for a member of our technical support team to give you a call to assist you. Thank you again for your feedback and we hope to get your mother’s alarm up and running as soon as possible. Kind regards, Anna Lifeline24

Posted 6 years ago

“My sisters and I arranged an alarm for our disabled brother. Staff could not have been more helpful and setting up was very quick and easy. Highly recommended”

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Posted 6 years ago

“Very helpful very pleased how quick we received the alarm easy to set up and have given my family peace of mind.”

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Posted 6 years ago

“Excellent service and delivery and easy to set up. Would recommend.”

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Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“I am very happy with this service makes me feel a bit more settled at work knowing that there is always someone there if my mum needs help alongside the jey safe so the paramedics can get access if needed”

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Posted 6 years ago

“Fast and efficient delivery of alarm to my house. Staff very friendly and helpful when it came to carrying out initial test and setup. very pleased.”

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Posted 6 years ago

“This is wonderful! A real life saver. So far I haven't needed to use it but set it off by mistake and the response was brilliant. I now feel so much more confident around my home. Many thanks!”

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Posted 6 years ago

“The device was easy to fit but I had to wait 48 hours from delivery to get it commissioned, due to weekend ?? For a 24/7 product this is disappointing. It is working well now though.”

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Posted 6 years ago

Dear Mr Jackson, Thank you for taking the time to leave us a review. I am pleased that you found the alarm easy to set up! On the other hand, I’m sorry that you were disappointed by the time it took for your system to be up and running following delivery. We aim to get all new customer details processed as soon as possible. I’m happy that your system is now working well, thank you for using our service. If there is anything that we can do for you at all, please don’t hesitate to get in touch with our customer service team on 0800 999 0400. Thank you again for leaving a review. Kind regards, Anna Lifeline24

Posted 6 years ago

“Very prompt delivery, was delivered as promised. Easy to install.”

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Posted 6 years ago

“I am pleased with the Lifeline Alarm because it gives me independence”

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Posted 6 years ago

“Ordered a LifeLine for my Nan. Whole process was so easy and the alarm arrived the next day. Peace of mind for Nan and us. Thank you.”

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Posted 6 years ago

“Not working on first test !!”

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Posted 6 years ago

Dear Mr Freeland, Thank you for taking the time to leave us a review. I'm sorry to hear that you had trouble with your first test. I can see on our records that a member of our customer service team has assisted you and you have now had a successful test call! If there is anything else we can help you with at all, please don't hesitate to get in touch. Our customer service team can be contacted on 0800 999 0400 or by emailing info@lifeline24.co.uk Kind regards, Anna Lifeline24

Posted 6 years ago

“So relieved to have everything go so smoothly and to have the alarms and equipment next day. very good design for using and looking good too.”

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Posted 6 years ago

“Installing the unit after prompt delivery was easy and I feel confident that when I am left alone that any help will be on hand.”

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Posted 6 years ago

“Not had to use it but it gives me a lot more confidence. Decided to have one after having a fall in the garden and it took me 2hours to get into the house. Wish I had one earlier. Thank you”

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Posted 6 years ago

“Item was as specified delivered promptly”

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Posted 6 years ago

“Very easy to set up and lovely helpful people when I called to ask questions. Thank you x”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,850 reviews