LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,747 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“The lifeline is for my 90yr old mother in law. The website was easy to use and physical setting up was straightforward for other family members who hadn't hitherto been involved. Well done!”

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Posted 3 years ago

“My lifeline arrived the day after ordering and was ready to set up. It works right down to the end of my garden. About 50 metres.”

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Posted 3 years ago

“I have not been able to write a review yet as I am unable to do so. My apologies. I should be able to within the next 2 weeks. I also need the form of nominated signatories please.”

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Posted 3 years ago

“It doesn't clam to do what I had thought so I am returning it. You promised my a returns label a week ago, I am still waiting for it! Please do as you said you would do.”

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Posted 3 years ago

Dear Ray, Thank you for getting in touch. I am sorry to hear that the system was not what you were expecting. Please take this as confirmation that Freepost return packaging has been sent to your address. I would like to apologise for any delays. In the meantime, if we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Wow what can I say service from start to finish getting my moms lifeline 24 delivered was outstanding Thank you”

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Posted 3 years ago

“Simple to set up, and easily understood.”

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Posted 3 years ago

“Purchase for mom to give her a little more security. Order went well and delivered next day. Followed instructions to set up and after a bit of trial and retrial it was up and running. Activated the system to set it up and with guidance from some very friendly call handlers she is up and running. Until she misplaced the fob but we will sort at if it happens!”

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Posted 3 years ago

“still waiting for form to complete before it works”

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Posted 3 years ago

Dear Aarti, Thank you for getting in touch and for leaving us your feedback. I am sorry to hear that you were still awaiting the form. Typically a link to the form is sent to you in the initial order confirmation email. I am sorry to hear that you did not receive this email. However, I can see that you have since been in touch with our friendly Customer Service team who have been able to send you a direct link to the form. I am pleased to see we have been able to resolve this issue. If you require any further assistance, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 3 years ago

“Very good service and most helpful staff, Thankyou.”

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Posted 3 years ago

“I got this for my Dad after he had a fall recently. I’m constantly worried he’s going to fall again and not be able to get to the phone, now I can have some peace of mind knowing he’ll get help if needed. Very easy set up and lovely helpful staff.”

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Posted 3 years ago

“Just received my Lifeline. Very impressed with speed of service and politeness of staff.”

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Posted 3 years ago

“Very professional and helpful service. My order received the next day and up and running immediately.”

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Posted 3 years ago

“Excellent customer service. Very easy to order, install and test. Thank you.”

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Posted 3 years ago

“Since purchasing the alarm the service has been excellent. From setting up and first test to answering our queries. Never had to use the actual service, but the occasion we had an issue due to a fault on line with Talk Talk they were aware. Happy that the system works as it should.”

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Posted 3 years ago

“Here I am on Monday still waiting delivery. Don't know if this is your fault or Royal Mail. My 93 year old mother in law needs it urgently.”

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Posted 3 years ago

Dear Iris, Thank you for getting in touch and for leaving us your feedback. I am very sorry to hear of the delays you have experienced with your order. I have been able to locate your account and track the order. I can see that this was sent out on Friday evening and that the alarm is now due to arrive today. As a goodwill gesture, I have added a month of free service to the account to cover any time you have been unable to use. Again I would like to apologise for any inconvenience caused. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“Very good service and peace of mind for the family knowing loved one is in safe hands.”

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Posted 3 years ago

“It was great to talk to someone who had all the answers to questions I had to ask and put my mind at ease. Very polite and professional.”

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Posted 3 years ago

“Was supposed to have turned next day delivery it didn't so now we are going to have to spend another day travelling and taking time off work to install it for my elderly father in law we live 3.5 hours away so so far nt impressed with the service your edvert does say nex day delivery”

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Posted 3 years ago

Dear John, Thank you for getting in touch and for leaving us your feedback. I apologise that the website was not clearer. We offer next-day delivery when ordering before 6.30 pm Monday to Friday. As you ordered after 10 pm on Friday, the alarm was sent out using a next-day delivery to arrive on Monday morning. Again, I would like to apologise for any confusion caused. If we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Great peace of mind 👍🏼👍🏼”

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Posted 3 years ago

“Got this installed for my elderly parents to give them reassurance if they needed emergency help quickly after both having a few falls. Done initial checks & all ok so far Happy they can feel a bit safer”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,747 reviews