LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Lifeline were very helpful and efficient in helping with our problem, thank you.”

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Posted 1 year ago

“Service excellent. Clear vocal instructions. Very quick to answer the button press upon set up. Only small issue is the unit doesn’t seem to like going through multiple brick walls as we cannot get signal for the button around some of the out-buildings outside of the house, however on straight sight from the base unit the range is good.”

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Posted 1 year ago

“Very impressed with their service.”

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Posted 1 year ago

“Ordering, receipt and setup have been very simple. The support staff very helpful in testing and very pleased so far.”

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Posted 1 year ago

“I m very pleased and happy with my new unit thank yiu and when my daughter and son in law ser it up and did the tests we were very impressed with the Rapid Response from you . It certainly puts my mind at peace knowing I can get help Thank yiu very much it's a fantastic set up and works wonderfully Yours faithfully Rhona Morse”

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Posted 1 year ago

“My husband has had an alarm for almost a year. It stopped working and Lifeconnect24 sent another 2 that also didn't work and we were unable to speak with the staff when pressing the lifeline! However they sent us a new model which apparently is 4g and this one is working but my husband is struggling to use this model as it doesn't make any sound like the previous one it just vibrates when you press the button. The design needs to be reviewed.”

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Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave your feedback regarding the Service. I am sorry to hear that you have been unhappy with the design of your GPS Alarm. I can confirm that I have raised your feedback with the manufacturer. Kind Regards, Cordelia

Posted 1 year ago

“New Customer. Everything up and running in quick time. Very pleased with LifeConnect 24. Feel safer.”

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Posted 1 year ago

“Service excellent would recommend”

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Posted 1 year ago

“Have returned equipment. Have had mixed messages from staff. Have communicated with staff. Have never had a response from my letter enclosed with package now reply from e mail.”

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Posted 1 year ago

Dear Anne, I would like to thank you for your feedback today and for using part of your day to provide feedback on the Alarm Service. However, it is distressing to hear that you have had a negative experience with the cancellation of the account thus far. I can confirm that the account is now closed and no further action is required on your part. Additionally, I would like to assure you that your feedback has been raised and reviewed by the appropriate departments. Kind Regards, Cordelia

Posted 1 year ago

“Very good help and service”

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Posted 1 year ago

“easy to install and use. Small and fits nicely in the corner of a room. Wrist band is comfortable to wear.”

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Posted 1 year ago

“Okay so far To feel safer as I live alone”

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Posted 1 year ago

“All seems very efficient.. I,ve only recently joined you and am very impressed. A weight off my mind .. Many thanks.. Roger Steel”

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Posted 1 year ago

“I am thankful for the rapid replacement of my equipment. The information I revived was very helpful.”

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Posted 1 year ago

“Our daughter knew Life Connect 24 and told us about you. She set it all up for us and we ar3 very pleased with it so far. The pack came very quickly and it was easy to set us. We were sent a watch but no pendant but upon a quick phone call, we now have the pendant and have returned the watch.”

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Posted 1 year ago

“very disappointed with the service I`ve paid £40 for someone to set the bloody thing up”

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Posted 1 year ago

Dear Elizabeth, Thank you for your review today and for taking the time to provide your feedback. I am sorry to hear that you have had a negative experience with the installation of the Alarm thus far. I have arranged for a member of our Customer Service Team to contact you to resolve the issue. Kind Regards, Ash

Posted 1 year ago

“Ion moving to Wiltshire I have travelled to a poor area of reception and the eq been sent did not work at all well. I decided to cancel my Lifeline payment after repeated poor or non communication when setting the new equipment to work. This being the case I.would appreciate reimbursement off my recent payment”

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Posted 1 year ago

Dear Stanley, Thank you for your email today. If you do decide you no longer require our service, you can cancel your account by calling our customer service team on 0800 999 0400. If you are on a monthly plan, we ask for one month’s notice in advance of a cancellation. If you are on an annual plan, we request one month’s notice before the end of the 12-month contract. Annual plan holders can also choose to transfer the service to another user instead of cancelling. Kind Regards, Ash

Posted 1 year ago

“Excellent service from understanding saff”

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Posted 1 year ago

“first alarmed not work with my Digital phone. Trying to set up replacement but no-one seems to know how to do this. I was told when offered a replacement that I had to telephone for instructions and I had to press abutton on my internet box (WPS?) but the installation team seem unaware if this requirement. So far Have not succeeded I installing it”

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Posted 1 year ago

Dear Margaret, Thank you for taking the time to leave your feedback on the Service. I can confirm that a member of our Customer Service Team has been in touch to resolve the issue. Kind Regards, Ash

Posted 1 year ago

“I have received very prompt service giving me confidence.”

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Posted 1 year ago

Dear Cynthia, I would like to thank you for your review today and for providing your thoughts on the matter. I am delighted to hear that you have had such a positive experience thus far and that the Service has been able to provide you with peace of mind. Our Team is dedicated to ensuring the best possible experience that we can and our Staff will be gratified to hear your comments. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,742 reviews