LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,847 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to leave my aunt alone, and it makes me happy that lifeline 24, is there to help at a push of a button. Absolutely great, many thanks, Lesley”

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Posted 5 years ago

“Prompt delivery & good customer service.”

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Posted 5 years ago

“had a lifeline for 12months for my 91year old brother, he has used it twice ,we are happy with the way the system works.”

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Posted 5 years ago

“Lifeline 24 was very easy to install and has given me piece of mind about my elderly parents being able to get help urgently should it be needed. I bought 2 pendants, one for each of them. Thankfully we haven't needed to use the system yet as it's only been installed for just over a week but it does mean I can now go out and know help will be called should the need arise. (My parents have just moved into an annexe we have had built at our home). Testing the pendants was very easy and the distance testing was also excellent.”

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Posted 5 years ago

“Lifeline so far has gave me a piece of mind for my 96 year old grandma, simple to use. When doing the tests the operators were quick to answer and seemed very polite and friendly. She hasn't had to use it for real fingers crossed but I feel assured if something was to happen she'd be well looked after.”

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Posted 5 years ago

“Next day delivery of the equipment, a simple setup, and courteous staff answering the initial pendant alerts.”

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Posted 5 years ago

“Quick delivery and very easy to set up with the aid of the operator who was very friendly and helpful”

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Posted 5 years ago

“Quick and easy with really helpful staff. Installation was straight forward and quick with no problems but it was reassuring to know that help was at hand on the end of the phone.”

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Posted 5 years ago

“I have been waiting for 1 week to be told to go ahead and test the alarm they said 24 - 48 hrs. I’m still waiting Alex”

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Posted 5 years ago

Dear Mr Martin, Thank you for submitting a review, your feedback is appreciated. I have searched the order ID, however, this it seems to be incorrect. To enable me to assist you further, please could you kindly provide correct order ID and will check this for you. It is our company procedure that once your new customer form has been received the alarm would be ready to be tested within 24-48 and an email confirmation is always sent to acknowledge receipt and to advise our customers of this, please could you kindly check your email inbox for such correspondence? Kind Regards Anny

Posted 5 years ago

“It is reassuring to have a pendant and alarm in the house as I live alone. It is reassuring for my family as well, as they live some distance away.”

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Posted 5 years ago

“I ordered Lifeline 24 for my 91 year old mother, more for my peace of mind than hers. Now I know should she fall or injure herself she won’t be left lying on the floor for hours with no one knowing she needs help. I ordered it the day before her 91st Birthday so as she would get her package delivered on her actual Birthday and lifeline sent her package tied with a ribbon and a Happy Birthday note, such excellent and personalised service. Thank you”

LifeConnect24 5 star review on 20th May 2019

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Posted 5 years ago

“Bought for mum great service and lovely person on phone Defiantly recommend them”

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Posted 5 years ago

“It has given me back my lost self confidence. Don’t feel so alone anymore as I know I can access help in an emergency. Really grateful that I made the decision at last...”

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Posted 5 years ago

“Quick service, easy installation. Peace of mind.”

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Posted 5 years ago

“Poorly spelled and repetitive form.”

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Posted 5 years ago

Dear Mr Roberts, Thank you for submitting a review, your feedback is appreciated. We are sorry to hear that you found the form repetitive, however, the same information is required for each and every person you wish to list as your emergency contact. The information requested on the form is vital to ensure we can provide the best service possible to each and every one of our customers. I have checked details on the form and cannot see any poor spelling, however, if you would be so kind as to point out where this might be I will ensure it is corrected right away. Kind Regards

Posted 5 years ago

“Extreme easy to set up. All instructions were clear to follow. Testing gave you the confidence that the alarm was working properly and that my mum would be able to get hold of someone should she fall.”

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Posted 5 years ago

“I bought this for my Mum. She recently suffered a TIA and although my mum is normally active I worry about her falling and not being able to contact anyone. This has given her and my family peace of mind knowing we can get to her in an emergency and allowing her to live independently as she loves to do. Money well spent and the service so far has been excellent.”

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Posted 5 years ago

“Very efficient service”

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Posted 5 years ago

“given confidence in case of fall”

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Posted 5 years ago

“Very good until you have a line fault and and openreach's can not attend for five days as they dont do weekends”

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Posted 5 years ago

Good Afternoon, Thank you for submitting a review. I am sorry to see that you are unhappy with the service. Unfortunately, we are not associated in any way with your telephone service provider and would not be able to speed their process up. The alarm you have chosen does require a working telephone line, however, we do offer an alarm that works independently of your telephone line, should you be interested in this option please do contact our customer service team who would be happy to assist you further. Kind Regards Anny

Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,847 reviews