LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Lifeline 24 has given us peace of mind that we can feel freer and more confident to get on with living!”

Helpful Report

Posted 2 years ago

“My machine arrived without any instructions and without the contact form I was promised. I have now had and returned the contact form but still no instructions!!”

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Posted 2 years ago

Dear Janet, Thank you for taking the time to leave your feedback today. I am sorry to hear that your expectations for the Service have not matched your expectations. I have checked the notes on your account and have verified that the matter has now been resolved. If you require any additional assistance, please do not hesitate to contact us again. Kind Regards, Fiora

Posted 2 years ago

“Slightly confusing order form and a small hitch with personal details form but very helpful person on helpline sorted things easily and efficiently.”

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Posted 2 years ago

“Excellent service for the replacement of faulty unit. Much appreciated as it arrived the next day!”

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Posted 2 years ago

“Very good . nice people at the end of the phone.very helpful . And quick service .”

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Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave us your feedback today. I am glad to hear that you have had such a positive experience with your Lifeconnect24 Personal Alarm, especially regarding your conversations with our Staff. I will be certain to share your comments with the relevant departments, who will be glad to hear that their hard work is reflected in the quality of our Service. I hope you enjoy the rest of your day. Kind Regards, Fiora

Posted 2 years ago

“Read the Terms & Conditions very carefully. Sadly we lost my Grandma who paid for a full 12 month service. She had only used just over 3 months of this when she sadly passed away. When I asked for a refund I was told that is not policy. How can you charge for a service that you are not providing because someone has died? It's immoral...”

Helpful Report

Posted 2 years ago

Dear Martin, Thank you for taking the time to leave a review for the Service today. We welcome all feedback of any nature from our customers and I am appreciative that you shared your comments today. I am sorry to hear that your expectations for the Service have not been matched by your experience. I will be certain to promulgate your feedback to the relevant departments for you. Kind Regards, Cordelia

Posted 2 years ago

“Staff professional in every manner , would highly recommend.”

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Posted 2 years ago

“Great service from the helpline when I had problem pairing the base unit. Gives us great peace of mind and allows mum to remain independent”

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Posted 2 years ago

Dear Andrew, Thank you for taking the time to leave us your feedback today. I am glad to hear that you have had such a positive experience with your Lifeconnect24 Personal Alarm. It is our stated goal to be able to provide peace of mind to all that seek it and we are certainly buoyed by the knowledge that we have been successful in this instance. I will be certain to share your kind words with all our staff. Kind Regards, Ash

Posted 2 years ago

“Great product Mums really happy ready to fit and good value 👍🏼”

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Posted 2 years ago

“Very professional service. Delighted it was next day delivery. Arrived on time and very easy to set up.”

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Posted 2 years ago

“My husband ordered one of these before when I was working 2 years ago because he wasn’t well and it was my saviour so then after I cancelled it a few months after I had an accident and now we both are disabled so I decided to get it again so now we have no worries ok we are both happy I will certainly recommend you to other people and family”

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Posted 2 years ago

“New box delivered next day and working perfectly. Everyone very helpful and kind. Thank you”

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Posted 2 years ago

“Quick service, Wrong alarm sent.ordered bracelet and neck fob was sent. After quick call a bracelet was sent out by post. Return envelope included for return of fob.”

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Posted 2 years ago

“Very fast delivery. Easy to set up. Button on my wrist does not cause any problem and I now feel safe and can get help if needed.”

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Posted 2 years ago

“Very fast service and friendly staff”

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Posted 2 years ago

Dear Pamela, Thank you for taking the time to provide us with your feedback today. I am glad to hear that you have had such a positive experience with our Personal Alarm Service, and I am especially grateful for your kind words towards our Staff. I will be certain to promulgate your comments with the members of our Team, who will be delighted to have such kind words directed towards them. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 2 years ago

“Great service as we ordered. Very quick delivery. Really easy to set up and test”

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Posted 2 years ago

“Swift service to replace faulty product with no quibble”

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Posted 2 years ago

Dear Nellie, Thank you for taking the time to leave us your feedback today. I am happy to hear that you have had such a positive experience with your Personal Alarm Service. I will be certain to share your comments with the relevant departments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“STAY WELL AWAY: Please read.. My mother in law had used lifeline with various success for two years. After falling ill with a stroke and spending 5 months to date in hospital we contacted lifeline 24 to ask them to cancel the contract. They convinced us we would be better off putting it on hold so that when she came out of hospital we could resume the service quickly. We agreed to this. At the same time my wife asked that there would be no further charges. The lady agreed that the auto renewal that had appeared on the account would be removed. With mother still in hospital we found that lifeline had taken £224 from her account. I called them today, what we thought would be a simple conversation ended up being one of the most ridiculous customer service experiences i have ever experienced. Enter Devlin, (obviously a made up name) Claiming to be a failed law student. (Not sure why he put that out there) He asked if we had read the terms and conditions and then proceeded to call me arrogant, ignorant and a whole host of insulting names just so he could end the call asap. (No doubt he is in sales and wanted to rip someone else off as soon as possible. A company is only as good as its people and it's customer service. This company have failed an 84 year old vulnerable person very badly, with absolutely no remorse what so ever. Ok they have taken £224 from her. We hope you read this and stay well away from them. Repost this review please, so that they realise that the £224 they have stolen today will cost them much more in the future.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave your feedback today. I am sorry to hear that you have had a negative experience with our Customer Service Team. We take feedback of this nature very seriously and I can confirm that I have raised the matter with a member of our Senior Management Team. This member will investigate the matter for you thoroughly and will be in touch to discuss the issue as soon as time allows. Kind Regards, Ash

Posted 2 years ago

“Excellent service sorting out my problem. The new monitor was here in under 24 hours. Very impressed.”

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Posted 2 years ago

“Very pleased with it”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews