LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,845 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,845 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good quick service so easy to set up”

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Posted 5 years ago

“Good customer service”

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Posted 5 years ago

“Only just started using it but the sales, delivery and installation were very professional and efficient”

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Posted 5 years ago

“Arrived next day and was very easy to set up and test. Would definitely recommend.”

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Posted 5 years ago

“Great service, the lady I spoke to on the phone was very efficient and helpful. And I received my lifeline in 2 days”

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Posted 5 years ago

“Excellent service, equipment easy to install. Hope I don't have to make use of it.”

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Posted 5 years ago

“Prompt service and very helpful advice on the phone. So reassuring.”

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Posted 5 years ago

“very quick and efficient. the people I spoke to were very friendly and helpful”

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Posted 5 years ago

“Excellent service and gives me peace of mind and I know there is always someone at the end of the phone.”

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Posted 5 years ago

“My alarm was delivered on a Saturday,but the following Saturday I still had'nt heard from you,so I had to read to ring up so I could get connected so I was'nt partically happy about this.”

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Posted 5 years ago

Dear Alison, Thank you for your feedback. I am sorry to hear about the problems you have had about setting up the alarm. I apologise that you were not contacted sooner about your alarm being ready to test. This is certainly not the service we aim to provide and I will ensure this complaint is investigated further. We aim to upload all our customer's details within 12 hours of receiving them. A confirmation email should then be sent out to advise that the alarm is ready to test. I apologise for any inconvenience this may have caused. Please do not hesitate to get in contact should you have any further feedback or queries. Kind Regards, Anny

Posted 5 years ago

“Speedy delivery...Not yet connected. However, I saved information on the admin set-up form, but once the product had been despatched, Lifeline Support stated that they were unable to retrieve the 'saved' form which had to be completed from scratch, in spite of the fact that Lifeline had my personal contact details, my order number and details of the despatch....Very disappointing.”

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Posted 5 years ago

“It's perfect for my mum and has given us peace of mind.”

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Posted 5 years ago

“Buying and setting up the lifeline equipment could not have been quicker or easier. Staff responded instantly when testing several stages to ensure that everything worked and from everywhere. Quite a lot of data is involved in setting up the records of medical information and for contacts so get everything together and be prepared to spend a bit of time doing this. If you add a key safe, think in advance about the code - 2143 is probably the same as 1234 - so make the numbers more complicated. Then hope you never need it!”

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Posted 5 years ago

“Not used it yet, but just installation was easy and bracelet preferable to neck piece.”

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Posted 5 years ago

“The equipment arrived the next day. Set up was easy and supported by polite and efficient call staff.”

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Posted 5 years ago

“I had a TIA (mild stroke) and after leaving hospital 36 hrs later, my sons insisted on me having a personal alarm. My daughter in law went on line and ordered me a Lifeline monitor and I was very impresed with the very prompt delivery especially seeing we ordered it on a Sunday and it was here on the Tuesday. put it on the minute I get up and it is on till I go to be ad night when I place it within reach.”

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Posted 5 years ago

“Having had a couple of serious falls recently my daughter-in-law ordered the falls system online on a Sunday late pm, I was amazed when it was delivered the next Tuesday morning. The booklets containing setup info were extremely clear and she set it up without any assistance. When I made the test call I couldn’t believe how clear the connection was and that the operator answered using my name before I announced myself. Excellent and reassuring for my family”

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Posted 5 years ago

“It appears to me I have wasted £140 as the first time used you were less than useless. When contacted the only reply was phone 101. I new that already and did not need to pay out this sort of money for nothing.”

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Posted 5 years ago

Dear Anne, Thank you for your feedback. I am sorry to hear about your negative experience with our alarm. We have a duty of care to our customers and this is certainly not the service we aim to provide. I will ensure that this complaint is investigated thoroughly and further training is provided. Please do not hesitate to get in contact with our friendly customer service team should you have any further queries. Kind Regards, Anny

Posted 5 years ago

“Excellent service from ordering through to set-up.”

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Posted 5 years ago

“Easy to install Friendly staff service”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,845 reviews