LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOTE of CAUTION - if you you PAY AN ANNUAL FEE and for any reason need to cancel the service within the year for any reason (after the initial 30 day period) - YOU WILL NOT GET A REFUND OR REBATE. This does not make sense - the company do not need to monitor the alarm and have had the equipment returned - so they are clearly saving money. SO BE WARNED [if you pay monthly just one moth notice period]”

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Posted 4 months ago

Hello Andrew, Thank you for your feedback and for bringing this matter to our attention. I am sorry to hear that you were unhappy with the cancellation of the account. I can confirm from our records that we have been in touch to resolve your concerns. Best wishes, Ash

Posted 4 months ago

“Very prompt delivery easy to set up and great customer service”

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Posted 4 months ago

“Excellent service, next day delivery, simple set up, reliable service.”

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Posted 4 months ago

“Staff incredibly helpful and understanding. Excellent description of how it works. Pendant arrived on day stated and in delivery window. Very kind to dad when he accidentally set alarm off 2 nights running! Would highly recommend.”

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Posted 4 months ago

“After an initial problem ordering online, the correct unit was dispatched. Easy to set up , especially with the help from the team at LIife Connect. Am now reassured that should I have a problem there will always be someone on hand to sort it out.”

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Posted 4 months ago

“Only had my alarm 5 days but already feel so much safer living on my own. The service is excellent & very easy to set up. Thank you all.”

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Posted 4 months ago

“Easy to purchase, set up and use! Bought for my mother after a fall, fractured hip and arms. She wants to return to independent living and this has made this possible for her to return to her own home with more peace of mind. She is wearing this as a pendant.”

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Posted 4 months ago

“The battery on my alarm died and the service to replace it was excellent . Kathleen”

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Posted 4 months ago

“Excellent service”

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Posted 4 months ago

“I cannot fault the equipment and the response from staff on setting up the unit . This was super efficient, very friendly and super helpful . However, when calling the company a day earlier to enquire why we had not received our order the man who dealt with the call was extremely rude and dismissive, even ending the call without saying goodbye. Not a great advert for your company!”

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Posted 4 months ago

Hello, Thank you for your feedback and for bringing this matter to our attention. I am sorry to hear that you were unhappy with a call made to us the other day. I will be certain to raise your feedback with the appropriate department for further review. Best wishes, Ash

Posted 4 months ago

“There was a bit of confusion,when I had a replacement buzzer, it wouldn't connect, cos at the same time a change of internet supply into which telephone lead had to be put into the hub instead of the socket. Spoke to a very polite and helpful young,sorry don't remember his name he was very helpful and explained things. So that took over the frustration of the first part of this feed back. Hopefully now that everything is going digital this will help you to change a few things in paper instruction. All in all I'm so glad I have a buzzer again on my wrist. Like the new style Buzzer it looks more like a fashion accessory.”

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Posted 4 months ago

“I chose wrong package first as did not operate with my phone's but was put on right path by operator and received right equipment which is now up and running perfectly”

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Posted 4 months ago

“It was my iniative to have this, for peace of mind for friends and relatives - increasingly so as I get wobblier and more likely to fall in house and garden. My recent problem with it has been the over-sensitivity of the call button which I wiear round my neck, but that is a fault on the right side. Your responders are always courteous about re-setting it. even when I am not. I am irritated about being disturbed by the offer of help when I don't need it!”

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Posted 4 months ago

“The lady who I was talking to was very nice very knowledgable and very helpful”

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Posted 4 months ago

“Very helpful when I was having trouble connecting to the BT digital phone”

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Posted 5 months ago

“Seems fine but not used for its purpose so cannot comment. Sent for postal form as google auto complete interrupts trying to fill the form in and was a nightmare switched of auto complete but switched itself on again so gave up. My wife and I got to fall dongles in our package but once again the paper form does not leave room for two users I phone in the end and gave our details and shall just fill any odd details not completed by phone, also there seems no means of the operator knowing which of us has alerted the respective dongle my concern is if I fall in the garden and my wife who is housebound could think she had set it off in error and say all was well and I could be in trouble out side. As I say cannot really comment until it’s needed every one I have spoken to is very helpful and seem knowledgeable of the product.”

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Posted 5 months ago

“Excellent service , very easy to set up and use spoke to Myles who was very informative and helpful. would highly recomend This service.”

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Posted 5 months ago

“Received the unit in good time. Easy to set up and despite a problem pairing the pendant, communication was good and we got that sorted.”

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Posted 5 months ago

“1st class service”

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Posted 5 months ago

“Always helpful when answering the call. Very reassuring. All calls made so far are because you requested checking or ad the result of constant small power cuts. I have now registered with SSE the supplier as a priority customer. Thank you all for your help. Felicity Rickard”

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Posted 5 months ago

LifeConnect24 is rated 4.7 based on 7,844 reviews