LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,758 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,758 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Son and daughter in law set it up for me”

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Posted 4 years ago

“Quick delivery and efficient set up. Wearing the wrist band gives me peace of mind. It was recommended by a neighbour who researched the market for her father. I am recently widowed and have mobility issues so It gives me great confidence when I am in my own”

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Posted 4 years ago

Good Morning, Thank you for your kind feedback. I am pleased to hear that your alarm is providing you with peace of mind and helping to feel more confident at home. We are currently offering a refer a friend scheme where both parties receive £15 M&S vouchers. This is certainly something we can arrange for you and your neighbour. Please feel free to get in touch with us on 0800 999 0400 or by emailing us at info@lifeline24.co.uk should you wish to arrange this. In the meantime, if there is anything further we can assist with, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“I ordered a Lifeline 24 for my Mum. It arrived a day later, the service was very quick and help desk excellent. I found the equipment very straightforward to install (I did this for my Mum as at 83 she is unable to get down to plug in the sockets etc) It has given both myself and my Mum peace of mind, knowing that if she does fall whilst she is home alone she can press her button and summon help.”

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Posted 4 years ago

Dear Jeanette, Thank you for your kind review. I am pleased to hear of your experience with the set up of the account and that the alarm is providing both you and your Mother peace of mind. Should there be anything further we can assist with, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Very good, friendly people on the end of the phone too. Makes you feel safe ...😀”

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Posted 4 years ago

Dear Barry, Thank you for your kind review. I am pleased to hear your alarm is helping you to feel safe and that you have had a positive experience with our friendly care team. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“I have had to use the service once and I am very impressed”

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Posted 4 years ago

Dear Dooren, Thank you for your kind feedback. I am pleased to hear you are impressed with the service you have received. Should you have any further queries, please do not hesitate to let us know. Kind Regards, Lifeline24

Posted 4 years ago

“As I am now living alone I thought I ought to have a back-up system for any emergencies. System works even from the bottom of my garden. Gives me peace of mind knowing that someone will come if needed .”

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Posted 4 years ago

Dear Ken, Thank you for leaving your review. I am very pleased to hear that the alarm is providing you with peace of mind. If there is anything further that we can assist with, please do not hesitate to let us know. Kind Regards, Lifeline24

Posted 4 years ago

“Order placed 25/5/20 and still not arrived at 1.45pm 28/5/20”

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Posted 4 years ago

Dear Brenda, Thank you for leaving us your feedback. I am sorry to hear of the delay with your delivery. Whilst all of our post is sent using 24hour tracked delivery, unfortunately, due to current events, some areas are experiencing problems with receiving their post. This due to factors outside of our control. I have investigated further and have been able to track your delivery. The tracking number shows your alarm equipment has now arrived. Should you have any further queries, or have not received your delivery, please call our friendly Customer Service team on 0800 999 0400. Kind Regards, Lifeline24

Posted 4 years ago

“Never pay this company by debit or credit card. I have paid a full years subscription of which about 2 months was used when mum went into a care home. No refund for the remaining months was given. They tried to charge me £49 for a lost pendant which went missing on an emergency hospital admission (would they re-use this anyway when someone has worn it?). When I refused to pay they have taken the payment by card anyway from an 84 year olds bank account with no authorisation. Disgusted.”

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Posted 4 years ago

Dear Julie, Thank you for leaving us your feedback and for bringing this to our attention. I am very sorry to hear of your experience and for any upset or inconvenience, this has caused. I have logged your complaint through our complaints process and this will be reviewed by our management team. Again I would like to apologise on behalf of Lifeline24, as it is never our intention to upset our customers. A member of our customer service team will be in contact with you to discuss this further. In the meantime, please do not hesitate to get in contact should you have any further feedback or concerns. Kind Regards, Lifeline24

Posted 4 years ago

“Living alone with ill health my family was desperate for me to have some way of getting help in a emergency. I am very pleased I have chosen You’re alarm 24”

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Posted 4 years ago

“Device arrived promptly. Set up very simple guided by very helpful staff whilst testing. Very happy indeed. Thankyou.”

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Posted 4 years ago

Good Afternoon, Thank you for your kind review. I have passed your wonderful feedback to our Alarm Centre team. I am pleased to hear that you are very happy with the service you have received thus far. Should there be anything further we can assist with, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“I purchased this for my mum-in law and am very happy with how quick it was delivered and how easy it was to install. The family now have a little peace of mind in this current situation with Covid 19 and beyond. So far very satisfied. Thank You. 😊”

Helpful Report

Posted 4 years ago

Dear Glynis, Thank you for your kind review. I am pleased to hear that the alarm is providing your family with peace of mind, especially during these difficult times. Should there be anything further we can assist with, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Very reassuring to now have this fall detector after my mother had a nasty black out period. Everyone at Lifeline has been very helpful on the phone, from my initial query, through to set up and a couple of false alarms. My only comment is that putting your hand over the face of the wrist alarm doesn’t seem to be cancelling the call and my mother is now a bit anxious about making unnecessary false alarm calls.”

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Posted 4 years ago

“Bought this for my Auntie, absolutely delighted with the service. Given me such peace of mind, and set up in 5 mins Brilliant Thank you”

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Posted 4 years ago

“I organised this on behalf of my mother and to date it has been a quick, friendly service, simple to install and straight forward which is a refreshing change”

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Posted 4 years ago

“Nasty skin reaction where uncovered battery touches skin on wrist after only 3 days of wearing. No known allergies. Surely the battery should be covered with plastic like the rest of the wrist monitor. Covering with tape/material is likely to be a poor substitute for a properly manufactured cover.Trudy Matthews, step-daughter”

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Posted 4 years ago

Dear Eileen, Thank you for leaving us your feedback and for bringing our attention to this problem. I am very sorry to hear of the reaction your Step-Mother has experienced. The Vibby Fall Detector that your Step-Mother wears should not have an exposed battery. There should be a silver battery covering with the brand 'Tunstall' and some other writing. Additionally, the material the Vibbys are made from is designed so as to not cause allergic reactions. Because of this, I have arranged for a replacement Vibby to be sent to her address in the hopes that this will solve the problem. Along with this, I will include Freepost Packaging for you to return the Fall Detector, so we can investigate what may have caused this. If you experience further difficulties then we will need to look into other alternatives. Again I would like to apologise for any upset or inconvenience this has caused you. It is certainly not what we expect from our equipment. Please do not hesitate to get in contact if we can be of any further assistance. Kind Regards, Lifeline24

Posted 4 years ago

“easy to set up .easy to use.reponse quick and helpfull”

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Posted 4 years ago

“Peace of mind - easy to set up & we spoke to a very pleasant lady to do the test.”

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Posted 4 years ago

“From the my first contact with the Team at Lifeline I have been very impressed with the professional service I have received. All the staff I have spoken to have been kind, helpful and courteous. My order was processed very quickly and I received the alarm system the following morning & it was installed and working in my Mothers house within a few hours. I now have reassurance that should my Mother need assistance the Lifeline Team will be there to ensure that she gets the help she needs. Thank you.”

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Posted 4 years ago

“Fantastic service ! Thank you. Easy set up. Only lengthy part is putting in the responders. I would recommended having all the information to hand before starting ! I didn’t want one but now I have it I’m appreciating having the security of knowing there’s always someone there.”

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Posted 4 years ago

“Excellent response Quick delivery”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,758 reviews