LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,852 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,852 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just installed & tested personal alarm for my elderly Mum. Why is there no 24 hour contact number for relatives to contact for advice when there is a malfunction that prevents communication through your device?”

Helpful Report

Posted 7 years ago

Dear Mr Le Coultre, Thank you for your feedback. We are very sorry that you weren't able to get through to us. Our customer service team are available 7 days a week from 9:00-17:00 and we have recently extended our weekday opening hours from 8:00-22:00 so as to ensure we are able to provide advice up to 14 hours a day. Our care team, who take emergency alarm calls, are a 24 hour service and are always readily available to provide help and advice in a crisis situation. We apologise again for the inconvenience this has caused you. Kind regards, Dot.

Posted 7 years ago

“The fitting up went well and no problem. By an extraordinary coincidence my wife fell in the kitchen and I pressed the alarm, and our daughter was alerted and came quickly. However after about half an hour there was still no response. Our daughter spoke to the operator who suggested calling 999, which she did, and the response was quite quick. A stroke was suspected. Rather disturbing that there was no response for such a long time?”

Helpful Report

Posted 7 years ago

Dear Mr Simonson, Thank you for your feedback. We apologise for the incident of the operator not responding to you. This may have been because once the operator had alerted your daughter they had to take another emergency call immediately. In situations like these we would advise activating the alarm again and informing the operator that an ambulance is required. We apologise again for the distress this may have caused but we feel it is important to ensure our operators can take emergency calls as soon as possible. Kind regards, Edmund

Posted 7 years ago

“Staff are very approachable and helpful. Installation was difficult and we contacted the service many times, each time they were pleasant and helpful”

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Posted 7 years ago

“"Easy to order. Easy to fit and excellent back up. Had a small problem but customer service very helpful."”

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Posted 7 years ago

“The family is happy.”

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Posted 7 years ago

“prompt, friendly service”

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Posted 7 years ago

“Now feel secure, help at the press of a button.”

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Posted 7 years ago

“As I live alone and just recovering from a small stroke it's nice to know that someone will be there at a touch of the button, thanks”

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Posted 7 years ago

“Any queries we had were quickly and clearly answered. Everything went smoothly from ordering to delivery.”

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Posted 7 years ago

“Delivery very quick. Not had to use it yet.”

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Posted 7 years ago

“Knowledgeable staff and prompt service.”

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Posted 7 years ago

“Feel that help is available even when I am on my own.”

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Posted 7 years ago

“Feel more secure now I have your product”

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Posted 7 years ago

“I was very impressed by the courteous way my initial phone call to ask for information about the productwas answered and very happy to receive the equipment within 24 hours. Refreshing to get such good service!”

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Posted 7 years ago

“"It has given me and my family peace of mind knowing that I can get help if I need it."”

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Posted 7 years ago

“A quick response to my original call and delivery of equipment. Hopefully the response to an alarm call will be as prompt”

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Posted 7 years ago

“Lifeline was delivered quickly and was easy the set up in just a couple of minutes. With the help of the operator I was up and running in no time”

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Posted 7 years ago

“I found the customer service very good and the set up easy and straightforward.”

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Posted 7 years ago

“My experience with LIFELINE has been very satisfactory from the first occasion when I contacted them online ; any questions have been answered via the webchat window , the system arrived very punctually within 24 hours and has been easy to set up .All the checks have been carried out helpfully . My only cavil apropos of connections is that it would be very helpful if it could be made clear in the instructions that two mains sockets are required in order for the system and the phone to be plugged in . I fortunately had an adaptor handy to place both plugs into the one adaptor .”

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Posted 7 years ago

“Promt delivery and good instructions for setting up.”

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Posted 7 years ago

LifeConnect24 is rated 4.7 based on 7,852 reviews