LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,846 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,846 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great thank you very helpful”

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Posted 5 years ago

“Easy ordering, quick delivery, relatively easy to set up. Friendly staff when carrying out the initial tests. Haven’t had the need to use it for real (and hopefully won’t) but confident if we do help will soon be at hand.”

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Posted 5 years ago

“I have received good service from my contact with staff at Lifeline 24. However, I have had a couple of experiences with my falls pendant that I was not expecting. The pendant has been alerted when I went down the stairs. On these occasions I have been able to press the "cancel" button in time before help was set in motion. I do not rush down the stairs but I now try to remember to descend at a stately, extra slow pace. I was surprised that the noise emitted from the pendant was so low. Had the radio been on I feel I may not have heard the pendant signal. Twice my pendant has dropped to the floor. Both times I was standing and I have no idea why this happened. One of the two cylindrical pieces of plastic had come apart so the lanyard was one continuous length and not in a circle. I would be pleased if you would give me your comments on the points above. Thank you I”

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Posted 5 years ago

Dear Ms Fitchett, Thank you for your kind feedback, it is very much appreciated. I am sorry to hear that the neck cord had developed a fault, please do accept our apologies for this. I have arranged for the replacement cord to be sent out to you, please allow a few day for this to reach you by post. The pendant volume is set at this level so that it does not cause any additional alarm to the users and just reassures them with a soft sound once it had been activated. If you wish to discuss this or I can be of any further assistance, please do not hesitate to contact me. Kind regards Anny

Posted 5 years ago

“Made everythig so easy. Expaining when necessary and able to deal with specific problem of being able to help someone who has no voice so normal telephone usage not possible”

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Posted 5 years ago

“Very happy with the service and now we have peace of mind in case anything happens especially as we are so far away”

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Posted 5 years ago

“Easy to set up and only took around 10 minutes.”

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Posted 5 years ago

“The Lifeline web site was easy to use. Once ordered, the alarm was delivered very swiftly”

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Posted 5 years ago

“Lifeline has made me feel safe in my own home again.”

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Posted 5 years ago

“Excellent - Having Lifeline has enabled my mother to remain living at home with the confidence and re-assurance that she can get in touch with someone should she not be able to get to the phone. I also try to remind her that should any cold-callers come knocking she can press the button and tell the operator someone is at the door that won't leave and I'm sure they'd vanish right away. :)”

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Posted 5 years ago

“Please see my early comments today.”

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Posted 5 years ago

“It gives me a feeling of security to know I can easily make contact for help, if necessary”

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Posted 5 years ago

“I live alone and if I fall in the house or garden , and cannot stand Lifeline 24 can be called to help me. I am not stuck!”

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Posted 5 years ago

“From the date of ordering, through to delivery and installation everything has gone according to plan. On the day of installation the staff on the end of the phone when the testing was being done, they could have not been more helpful. This now gives me and my family peace of mind that if I am in trouble, the family will be alerted.”

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Posted 5 years ago

“Lifeline was recommended to me by a friend & I was most impressed at how quickly everything was sorted out for me - I now have real peace of mind. Thank you”

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Posted 5 years ago

“It is too early to review our use of Lifeline but I can say that the ordering process was very straightforward and efficient, as was the response to a question I had sent. Once installed I am confident that I will have peace of mind when I am out of the house that my husband is safe.”

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Posted 5 years ago

“Excellent feel so much better knowing that there is someone there if I need help at the press of a button”

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Posted 5 years ago

“Very good service and helpful staff providing peace of mind”

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Posted 5 years ago

“I bought the Lifeline for my mum who lives alone. She is really happy with it and says it is like living with someone else as she does not feel so worried about being alone any more.”

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Posted 5 years ago

“My lifeline was delivered by return of post and so easy to set up.”

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Posted 5 years ago

“I feel safe now in a 3 storey house with lots of stairs but a stairlift to the first floor and now living alone since my husband died . I have very bad arthritis and am unsteady on my legs . Thank you.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,846 reviews