LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,861 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,861 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi , if I could find someone who could follow the instructions to install the alarm,three have tried and failed,when I finally can find someone I will answer your review. Brenda o'Brien.”

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Posted 5 years ago

Dear Brenda, Thank you for rating us so highly and for your feedback. I am sorry sorry to hear that you have not been able to set up your equipment. We include full instruction with each and every one of our orders and the set up is usually fairly straight forward, however, there might be times where depending on the telephone set up in your home these might vary slightly. Our technically trained customer service team are on hand 24 hours a day, 7 days a week and are always happy to assist. I have arranged for one of our team to contact you to assist you with setting the equipment up. In the meantime, if you have any queries, please do not hesitate to contact us. Kind Regards Anny

Posted 5 years ago

“Easy to purchase and set up, works just as advertised!”

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Posted 5 years ago

“Only one day after installing the Lifeline24 system, I received five fault alarms within 24 hours. After being told by each of the Lifeline24 emergency call operators that my pendant has a low battery, I examined the pendant & noticed it was used and not new. The fifth fault alarm occurred when the neck strap clasp holding the pendant came loose & the pendant fell into the toilet. I had no fault alarms after the pendant took a bath in the toilet, as I did not wear it again & ordered a wrist alarm.”

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Posted 5 years ago

Dear Mr Love, Thank you for your feedback. I am sorry to hear that the fall detector had a low battery when it reached you, this is certainly most unusual as all of our equipment is pre-programmed and tested before we send it out to our customers. I have passed this information on to our dispatch team to investigate further. Having checked our system I can see that a replacement batter was sent out to you on next day delivery service as soon as the automated report had alerted us to the situation. As part of the safety precaution the equipment is set to detect low battery well in advance and the pendant would still operate fine for a long time from the original report making sure that in instances where a low battery is reported our customers are not left vulnerable unable to use the service. I am glad to hear that you have received the replacement fall detector and are pleased with it. If I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400 and ask for myself. Kind Regards Anny

Posted 5 years ago

“Really easy to use website, fast service and delivery, really happy with the company, I would highly recommend this product.”

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Posted 5 years ago

“Fortunately, I have not had reason to use the system as yet but, it has given me immediate peace of mind. The knowledge that someone is always there to help me is an enormous boost to my wellbeing.”

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Posted 5 years ago

“Everything went very smoothly, the alarm arrived the very next day and the setting up was very easy.”

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Posted 5 years ago

“Peace of mind, particularly when I'm away, knowing my elderly mother has help at the touch of a button.”

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Posted 5 years ago

“Nicely surprised how easy it was to set up the system. Hopefully I will never have to use the lifeline but it gives me peace of mind to know that help is but a red button away!”

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Posted 5 years ago

“I have Multiple sclerosis & have had many falls, the 2 most recent ones have made me realise that for myself & my family’s peace of mind I need some help. I had previously read about Lifeline24 so went straight to the website, and signed up, so pleased I now have Lifeline24 in my life. I can go about the house & garden knowing that I am safe, it even works in the shower.”

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Posted 5 years ago

“Great thank you very helpful”

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Posted 5 years ago

“Easy ordering, quick delivery, relatively easy to set up. Friendly staff when carrying out the initial tests. Haven’t had the need to use it for real (and hopefully won’t) but confident if we do help will soon be at hand.”

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Posted 5 years ago

“I have received good service from my contact with staff at Lifeline 24. However, I have had a couple of experiences with my falls pendant that I was not expecting. The pendant has been alerted when I went down the stairs. On these occasions I have been able to press the "cancel" button in time before help was set in motion. I do not rush down the stairs but I now try to remember to descend at a stately, extra slow pace. I was surprised that the noise emitted from the pendant was so low. Had the radio been on I feel I may not have heard the pendant signal. Twice my pendant has dropped to the floor. Both times I was standing and I have no idea why this happened. One of the two cylindrical pieces of plastic had come apart so the lanyard was one continuous length and not in a circle. I would be pleased if you would give me your comments on the points above. Thank you I”

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Posted 5 years ago

Dear Ms Fitchett, Thank you for your kind feedback, it is very much appreciated. I am sorry to hear that the neck cord had developed a fault, please do accept our apologies for this. I have arranged for the replacement cord to be sent out to you, please allow a few day for this to reach you by post. The pendant volume is set at this level so that it does not cause any additional alarm to the users and just reassures them with a soft sound once it had been activated. If you wish to discuss this or I can be of any further assistance, please do not hesitate to contact me. Kind regards Anny

Posted 5 years ago

“Made everythig so easy. Expaining when necessary and able to deal with specific problem of being able to help someone who has no voice so normal telephone usage not possible”

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Posted 5 years ago

“Very happy with the service and now we have peace of mind in case anything happens especially as we are so far away”

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Posted 5 years ago

“Easy to set up and only took around 10 minutes.”

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Posted 5 years ago

“The Lifeline web site was easy to use. Once ordered, the alarm was delivered very swiftly”

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Posted 5 years ago

“Lifeline has made me feel safe in my own home again.”

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Posted 5 years ago

“Excellent - Having Lifeline has enabled my mother to remain living at home with the confidence and re-assurance that she can get in touch with someone should she not be able to get to the phone. I also try to remind her that should any cold-callers come knocking she can press the button and tell the operator someone is at the door that won't leave and I'm sure they'd vanish right away. :)”

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Posted 5 years ago

“Please see my early comments today.”

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Posted 5 years ago

“It gives me a feeling of security to know I can easily make contact for help, if necessary”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,861 reviews