LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, easy set up and testing very thorough when ringing to test the alarm - wrist strap comfortable to wear”

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Posted 4 years ago

“Set up was easy, just hope it doesn't get used too often”

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Posted 4 years ago

“Ordering procedure was straightforward and delivery as promised. Instructions to set up were good. On set up the unit dialled the wrong number. Not a good start. The help team response was reassuring but on testing again I could here the helpers voice clearly but she could only here me intermittently. A new unit will be delivered in a couple of days but this means a wasted trip from Huddersfield to Harrogate and having to do it all over again. Very disappointed and now worried about future reliability. Help team are courteous and well trained.”

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Posted 4 years ago

“Great and easy to set up. Very helpful staff.”

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Posted 4 years ago

“I ordered a life line 24 system for my father, i ordered it Friday afternoon and it came Saturday afternoon, I installed it on the Sunday and the set up was so simple the call handlers do it all for you. I’m so happy my father has this protection as it gives the whole family piece of mind.”

LifeConnect24 5 star review on 28th November 2020

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Posted 4 years ago

“Efficient service handled by friendly helpful staff”

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Posted 4 years ago

“Good website. Easy to order and arrived the next day. Really quick to set up. Testing was simple. All dealings with Lifeline staff was very helpful and friendly. Gives peace of mind for us knowing our parents can get help quickly.”

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Posted 4 years ago

“First class delivery and very easy to install, very nice friendly staff.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Excellent service so far. Easy to deal with and set up. Delivered exactly as promised”

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Posted 4 years ago

“I arranged for a lifeline on behalf of my dad, following the death of my mum, to give him peace of mind when on his own in the house. The whole process was seamless made easier by the really kind, friendly staff. Thank you”

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Posted 4 years ago

“Can you alter the spelling of Louis to Lois please.”

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Posted 4 years ago

“Its not plug in and play and requires your siblings to set up (which is difficult in the self isolation environment) but once set up is great”

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Posted 4 years ago

“Excellent service! Helpful team Very reassuring, great peace of mind! Thank you our alarm was delivered in no time and was very easy to set up! A little more time consuming filling the forms thankfully I did this on my afternoon off!”

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Posted 4 years ago

“Quick to acquire and install,so far very pleased”

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Posted 4 years ago

“My dad has received the equipment thanks, but we are working on getting it installed! as he can't manage that him self. We learned you don't provide any help doing that..”

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Posted 4 years ago

“Perfect for my mum, it gives both her and her daughter peace of mind. Excellent service, so easy to set up.”

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Posted 4 years ago

“All seems good at the moment, have not needed to use it yet!”

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Posted 4 years ago

“At the moment my mother has received the equipment but nobody has been to instal does she have to do this herself only she is 91years of age full marks once installed”

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Posted 4 years ago

“Everything worked fine whilst my mum had the system however. When she passed away they wanted all the equipment returning including the pendent. She was wearing this when taken into hospital and unfortunately passed away whilst there. We never received the pendent back from the hospital and thought nothing of it. Now lifeline24 are demanding it to be returned or we shall be charged £49 for it. Currently getting no help from their customer service and zero sympathy. All they did was offer to lower the charge to £20. Remember when saying goodbye to your loved ones to take the pendent back off of them. Unfortunately I never got a chance to say goodbye to my mum. Words cannot describe what I feel towards Lifeline24.”

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Posted 4 years ago

Good Afternoon, Thank you for getting in touch and for bringing this situation to our attention. This is certainly not the level of service we aim to provide. On behalf of us all at Lifeline24 I am very sorry to hear of your loss and hope you are doing well at this difficult time. I have escalated your case to our Senior team and they will be in contact very shortly to help resolve your complaint. I would like to apologise for any upset or inconvenience this has caused. Should you have any further concerns please call our friendly Customer Service team on 0800 999 0400 or info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews