LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,762 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,762 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to set-up. Providing peace of mind for my elderly mum and the whole family. Thank you.”

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Posted 4 years ago

“Very easy process to enquire, install and test and very pleasant and professional staff. My elderly parents and our family feel more secure.Thank you.”

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Posted 4 years ago

“Product quality: EXCELLENT Ease of set-up : EXCELLENT Customer care. : OUTSTANDING Overall, I would not hesitate to recommend this Company and equipment. Many thanks.”

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Posted 4 years ago

“Works well, peace of mind”

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Posted 4 years ago

“After a bad start. Power Pack U/S. This was replaced by return of post. Now everything up and running. Set up with your operators, easy. We now have back up if anything happens. Thank you”

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Posted 4 years ago

“Only had it up and running for 5 days but all good so far!!”

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Posted 4 years ago

“Easy to set up. I feel so much more at ease knowing I have this and csn alert my family if needed.”

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Posted 4 years ago

“Set up is fairly easy. However testing it with the call centre was frustrating with different consultant answering the calls Could not get the alarm to work with the phone off the hook The consultant then said “ how many times is that likely to happen” meaning could not be bothered”

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Posted 4 years ago

Dear Mr Shah, Thank you for your review. I would like to reassure you that our team always has time to assist with any technical issues or questions you may have. Please accept our apologies for any misunderstanding. We will contact you shortly to further explain the off the hook test and how this may affect the alarm unit. If you should need any assistance, please feel free to call through to our Customer Services Team on 0800 999 0400. Warmest Regards, Lifeline24 Team

Posted 4 years ago

“From the initial phone call to the next day delivery, everything was dealt with politely and professionally by yourselves. Thank you so much, we now feel mum is a lot safer in her home.”

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Posted 4 years ago

“I am very Happy great service”

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Posted 4 years ago

“Wonderful service and easy to create an account but very awkward and confusing to setup and know mr webb and others would not be able to setup as I had found it very confusing”

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Posted 4 years ago

Dear Mr. Webb, Thank you for your kind review. I am glad our Customer Services team was able to help with the setup. Please rest assured we are always available to provide technical assistance and are happy to help customers with the set up or any queries. If you need any further help we are always available to contact on 0800 999 0400. Kind Regards, Lifeline24.

Posted 4 years ago

“Prompt delivery easy to install gives peace of mind for you”

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Posted 4 years ago

“Driving me mad as it keeps going off! Toooo.sensitive.”

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Posted 4 years ago

Dear Sylvia, Thank you for contacting Lifeline24. I am sorry to hear you are having some difficulty with the equipment, a member of our team has been in contact to provide technical assistance. If there is anything else you should need help with, please contact us directly on 0800 999 0400. Warmest Regards, Lifeline24.

Posted 4 years ago

“Good. However reception from the box to the call centre is a bit distorted.”

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Posted 4 years ago

Dear Customer, Thank you for your kind review. The alarm system is designed for the audio to be boosted during an emergency, and the Alarm Response Centre will keep the call simple during an urgent call. If you have any issues with this while performing the monthly test, please call us on 0800 999 0400. Warmest Regards, Lifeline24

Posted 4 years ago

“Efficient and excellent staff.”

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Posted 4 years ago

“Helpful service and quick”

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Posted 4 years ago

“Friendly helpful with any query”

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Posted 4 years ago

“I ordered this for my 90 year old mum, it has given me and mum piece of mind, she feels safer living on her own now thank you”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Very easy to order the product and easy tpo set up and test. Your call centre staff are very friendly and come over veru happy tom help. My sister and I, plus my Mum the user feels so much more secure about her wellboing at home now we have the monitor. Many thanks.”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,762 reviews