LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,844 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to set up”

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Posted 4 years ago

“Ordered this for my mother-in-law as she now lives on her own, (already have one for my mum). She is very pleased with it and feels safer at home wearing it. The ordering process and set up is straightforward. Well worth the money for peace of mind. The staff are very friendly and helpful.”

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Posted 4 years ago

“Very Good Services”

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Posted 4 years ago

“I ordered a fall alarm for my mother, which arrived the next day. The system was easy to set up and every person I've spoken with at Lifeline displays kindness and understanding. Everything is very professional.”

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Posted 4 years ago

“Life line is to me a blessing as I can now relax knowing that my uncle has peace of mind knowing that he can press his life line when he has fallen or needs help, no matter where he is in his home and garden.”

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Posted 4 years ago

Dear Susan, Thank you for your kind review. I am pleased to hear that the system is providing you all with peace of mind. Should you have any further feedback or queries, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Bought this for my mum and works fine, only niggle is sound quality not great through speaker but probably due to line interference. Very friendly and knowledgeable staff at the other end and peace of mind for both of us.”

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Posted 4 years ago

Dear Barbara, Thank you for getting in contact today and for leaving us your feedback. I am pleased to hear that the system is providing you all with peace of mind and that you have had a positive experience with our wonderful staff. The alarm should not cause interference through the speaker, especially to the point that is affecting the sound quality. Should the problem persist please call our friendly Techincal Advisors who can troubleshoot the issue for you. You can call us on 0800 999 0400 or email info@lifeline24.co.uk to arrange a callback. Kind Regards, Lifeline24

Posted 4 years ago

“Purchased this Alam system for my 87 year old mum who had 2 recent falls. Whilst researchng several companies I had an online chat with a staff member who was very knowledgable and helpful. Ordering was simple and the Alarm was delivered free the next day. There were simple instruction to set it up and to complete the initial 4 tests. All staff who responded to the testing were friendly and professional. Mum has not had to use this system yet and I hope she never will but the family now have peace of mind, and mum can maintain her independance a while longer.”

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Posted 4 years ago

“A bit disappointing to start as alarm had faulty battery and although agreed to send replacement out if didn't arrive after a few days you sent another. New one is great but having got this realised the original one had been used as packaging was different, seal on alarm already off no instruction manual and pendant fastening loose. Someone must have returned it having same issues as we did!”

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Posted 4 years ago

Good Morning, Thank you for getting in contact today and for bringing this matter to our attention. I am sorry to hear of the difficulties you experienced with the set up of your account. This is certainly not the level of service we aim to provide. I have logged your feedback through our complaints process and our management team will investigate how it is possible that you received faulty equipment. I can see you have since been in contact with our Customer Service team and a replacement unit was arranged and successfully tested. I am pleased to hear you are happy with the new alarm and that it is working well. Should you require any further assistance please do not hesitate to get in contact. You can call us on 0800 999 0400 or email info@lifeline24.co.uk. Kind Regards, Lifeline24

Posted 4 years ago

“Ive never had one these Very happy it so far”

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Posted 4 years ago

“I was pleased with the way my request was handled and how quickly my order was delivered. All was installed and is now up and running, and I feel assured of my security. Thank you Lifeline 24.”

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Posted 4 years ago

“I set this up for my 76 year old mother. Very easy to set up and was talked through the testing process. I will be widening the range though as only done it for about 50 metres which isn't enough.... So set it as far as you can.”

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Posted 4 years ago

Dear Audrey, Thank you for your review. I am pleased to hear that you have found the setup and testing process to be very easy. The pendant has a range of 100 metres from the alarm unit so should cover her within the home and garden. Should this not be a far enough range please get in contact with our friendly Customer Service team who may be able to organise an alternative type of pendant with a slightly extended range. In the meantime, should you require any further assistance, please do not hesitate to get in contact. You can call us on 0800 999 0400 or send an email to info@lifeline24.co.uk Kind Regards, Lifeline24

Posted 4 years ago

“I brought this for my mother-in-law as she has been ill, it arrived on time, and was easy to install. Very pleased with the product so far.”

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Posted 4 years ago

“Excellent advice and service. Equipment received the next day. Easy to set up - clear instructions. Very pleased with the range - most important fact - 100 metres!”

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Posted 4 years ago

Dear Elizabeth, Thank you for your kind review. I am pleased to hear that the service you have received regarding the set up of your alarm has been excellent. Should you have any further feedback, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Staff have been so helpful from the very first inquiry. Many thanks for a professional, efficient service. Will recommend!”

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Posted 4 years ago

Good Afternoon, Thank you for your kind review. I am very pleased to hear that you have had a positive experience with our wonderful staff. I will certainly pass on your feedback. We are currently running a refer a friend scheme, where both the referer and referee will receive £15 in M&S vouchers. Should you have any further queries, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“efficient with sending the alarm and testing it.”

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Posted 4 years ago

“CONNECTION WAS FINE WILL LET YOU KNOW WHEN AN EMERGENCY OCCURS”

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Posted 4 years ago

Dear Dolores, Thank you for your review. I am pleased to hear that you have successfully connected your alarm system. Should you have any further feedback, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“It's such a relief to know my mum is being looked after by a wonderfully committed team who are kind, patient and professional. It's so easy to set up your lifeline and the box arrives the very next day from your online order. Fantastic service. Thank you lifeline24”

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Posted 4 years ago

Dear Helen, Thank you for your kind review. We are very pleased to hear about your experience with our wonderful team and that you have received a fantastic service. I hope the alarm continues to provide you all with peace of mind. Should there be anything further we can assist with, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Amazingly quick delivery, ordered late afternoon Friday and package arrived before 9.30 a.m. the following day (Saturday), Very easy to install, kind and patient staff at the end of the line. Definitely recommend.”

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Posted 4 years ago

“Service was good.”

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Posted 4 years ago

“It makes me feel secure in the knowledge, that is I fall, I shall have help immediately. I would not be with out it.”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,844 reviews