LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.69

4.7 Rating 7,841 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a little while to set up properly but all fine eventually. I had ordered a necklace alarm but was sent a watch one. We haven't bothered to change it we'll see how mum gets on with it. Otherwise all good.”

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Posted 2 years ago

“Brilliant service, definitely gives us all peace of mind 😊”

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Posted 2 years ago

“Very easy to set up, quick response. Gives a good piece of mind.”

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Posted 2 years ago

“I have not been able to use Lifeconnect24 since receiving your product as it came with an incorrect cable. I notified the customer service and have called twice, but I still haven't received correct cable.”

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Posted 2 years ago

Dear Stephen, Thank you for taking the time to leave your feedback regarding the Service today. We welcome comments of any nature and I would like to assure you that your concerns will be raised with the appropriate departments. I am sorry to hear that you are yet to receive the telephone cable as of time of writing. I can confirm that a cable has been posted to you and should be received as quickly as possible. If you require any additional assistance, please do not hesitate to contact us again. Kind Regards, Ash

Posted 2 years ago

“Once we had managed to sort out the range on the buttons, they worked v well when testing. As we live in a large house upstairs, we had to check that they worked in my Mother's bedroom which is about 70ft away!!”

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Posted 2 years ago

“Thank you for replacing my unit”

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Posted 2 years ago

“Very efficient and friendly. Many thanks....”

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Posted 2 years ago

“This is just for peace of mind at the moment and hopefully if I do need it,it will give me the lifeline I need.”

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Posted 2 years ago

“From our initial ordering of the unit, the installation and testing, the staff could not have been more helpful. The system is easy to use even for my 91 year old Mum. Highly recommended.”

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Posted 2 years ago

“Very impressed with the prompt, efficient service. Staff very, kind, helpful and easy to talk to. With in two days of setting up I had a fall, the service was quick and excellent and got help to me. Getting the Lifeline fall was the best thing did. Thank you so much.”

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Posted 2 years ago

Dear Lorraine, I'd like to offer my gratitude, on behalf of all of us here at Lifeconnect24, for you taking the time out of your day to share your feedback with us regarding your Personal Alarm Service. I am very glad to hear that you have had such a positive experience with your Lifeconnect24 Alarm, especially with regards to your kind comments towards our Staff. Everyone here works very hard to be able to provide peace of mind to all who seek it and the Team will be delighted to hear that their efforts have provided you this with such ease of access. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 2 years ago

“Friendly very helpful and very quick with the service .”

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Posted 2 years ago

“Thank you for replying to my e-mail in five minutes, My husband has had an alarm for 22 years with another firm, but recently we have lost faith in them. They have not replied to my e-mail in 3 days. I tried phoning them to be put on hold then one day after 55 minutes cut off. I was recommended to you from Mrs M Wakefield Hindolveston Norfolk. When we tested the alarm with you your response was almost immediate, which is very reassuring.”

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Posted 2 years ago

“I wish your company had a service to have someone to attend as i am alone and can’t stand for long.I have nobody here to help.”

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Posted 2 years ago

“Best thing brought to your own property”

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Posted 2 years ago

“A professional caring team and peace of mind knowing they are there in time of need .”

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Posted 2 years ago

Dear Iris, I would like to express our appreciation for you having taking the time today to leave your feedback regarding the Lifeconnect24 Personal Alarm Service. I will be sure to share your comments with the appropriate members of staff, who will appreciate hearing your kind words. I hope you enjoy the rest of your day. Kind Regards, Fiora

Posted 2 years ago

“So easy to set up such peace of mind”

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Posted 2 years ago

“On Friday 21st I fell on floor at home while carers were with me. I used alarm and all they would do was to call an ambulance for me. This resulted me being on the floor from 8.30 pm until 7 am the following morning.”

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Posted 2 years ago

Good Morning, Thank you for taking the time to leave your feedback today. I am sorry to hear that your expectations for the Service has not been matched by your experience. I can confirm that I have raised your comments with our Alarm Response Team, who will investigate the matter thoroughly. Please allow up to 5 working days for this process to be completed and for additional information to be presented to you. Kind Regards, Ash

Posted 2 years ago

“Brilliant fast delivery, excellent product”

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Posted 2 years ago

“Wrong one sent.then I reordered and can't find anyone to set my second one up .As I only have one hand other one in plaster”

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Posted 2 years ago

Dear Sheila, Thank you for taking the time to leave your feedback today. We appreciate feedback of any nature and I will be sure to promulgate your feedback with the relevant departments. I can confirm that I have arranged for a member of our Customer Service Support Team to get in contact with you to discuss how the matter can be most swiftly and satisfactorily resolved. Kind Regards, Cordelia

Posted 2 years ago

“First class service. From the first email to the last, in setting up the account and alarm.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,841 reviews