LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

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“Process very straightforward and very helpful”

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Posted 2 years ago

“Everything was done quickly and we received the alarm very soon after ordering. The whole thing was very easy to set up. Worth it to give peace of mind to my elderly father in law and us in case he falls.”

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Posted 2 years ago

Good Morning, Thank you for taking the time to get in touch and leave your feedback today. I am glad to hear that you have had such a positive experience with your Lifeconnect24 Personal Alarm Service. We certainly aim to provide peace of mind for our users and I am happy to hear that this has been achieved for you. I will be sure to share your comments with the relevant departments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“excellent service right from the first telephone enquiry. From first call to complete set up was 5 days. Customer service excellent, I am extremely pleased with this emergency lifeline.”

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Posted 2 years ago

“Absolutely wonderful service provided by this company... Always there if I need them. Thank you for everything 😊”

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Posted 2 years ago

“Excellent service, fast delivery & very nice people to speak to.”

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Posted 2 years ago

“An assured professional service. A very helpful and instructive experience.”

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Posted 2 years ago

Dear Edna, Thank you for taking the time to get in touch with us today. I am happy to hear that you have had a positive first experience with your Lifeconnect24 Personal Alarm Service. I'll be sure to share your comments with our Staff who will appreciate hearing the kind words. Kind Regards, Cordelia

Posted 2 years ago

“You said you would send the new unit the next day, and it arrived the next day.”

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Posted 2 years ago

“Easy to use and to get connected, gives that confidence which is so important to anyone with a disablement”

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Posted 2 years ago

“Very friendly helpful staff”

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Posted 2 years ago

“Very impressed with speed of delivery and ease of set up”

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Posted 2 years ago

“Set up instructions easy to follow and working in a short time.”

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Posted 2 years ago

“Just had replacement machine for a fault, so not really relevant”

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Posted 2 years ago

“Good service but to connect the unit I was not able to follow instructions. My son fitted it for me.”

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Posted 2 years ago

“Still have not received letters to confirm who you will call in case of an emergency. Also where I. am putting key safe . So please advise me . Thanking you Elisabeth Papps”

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Posted 2 years ago

Dear Elisabeth, Thank you for taking the time to provide your feedback today. I am sorry to hear that you have had some trouble with the installation process. I have sent you a private message via email to resolve the matter. Kind Regards, Ash

Posted 2 years ago

“👍”

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Posted 2 years ago

“Device arrived next day and when I finally got it working ( loose connection in my socket connection!) test worked to farthest point. Not pressed in action yet!”

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Posted 2 years ago

“I was impressed with the gentleman who took my call so I can start your service on 1st September.”

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Posted 2 years ago

Dear Patricia, Thank you for taking the time to get in touch with us today and for leaving your feedback. It is always our intention to provide the best Service that we can in all instances and so I am glad to hear that you have had such a positive experience with the Operative that you spoke with regarding the Service. I will be sure to share your comments with the Staff Member who you spoke with. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“Excellent service. Very easy to set up and test.”

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Posted 2 years ago

“Dont bother. No compassion or sympathy. Mum has passed away. 20 mins after I sent an email informing them, I had a call "My condolences for your loss. Can we have our equipment back please" despite it being switched off since early june after she had a serious fall and I informed them of that. They not only want the equipment back but no refund for the remaining months I dont have the equipment for. Words fail me”

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Posted 2 years ago

Dear Nadine, Thank you for getting in touch today and for leaving us your feedback on this matter. I am sorry to hear that your expectations of our Service have not been matched by your experience. I can confirm that I have escalated your concerns with our Senior Management Team, who will investigate the issue and get back to you with their findings. Please allow up to 5 working days for this process to be completed. If you require any additional assistance, please do not hesitate to contact us again. Kind Regards, Ash

Posted 2 years ago

“Excellent product , seems to do exactly what was advertised. I am extremely happy”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,742 reviews