LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,752 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,752 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how LifeConnect24 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great at the moment hope we never need to use it Thank You Lynn Figg”

Helpful Report

Posted 3 years ago

“Excellent and efficient”

Helpful Report

Posted 3 years ago

“I am very impressed by the service I have had from all your staff. They are friendly, easy to talk to and extremely patient. I feel safer now.”

Helpful Report

Posted 3 years ago

Dear Daisy, Thank you for your review. I am very pleased to hear that the alarm is helping you to feel safer and that you have been impressed by the service from our friendly staff. Should you have any further feedback or queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“The wrist sensor and fire alarm does not work, although Lifeline are in the process of replacing these but explains a low score. Perhaps testing before sending needs improvement.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am very sorry to hear of the difficulties you have experienced with the setup of your system. From looking into your account I can see that our Alarm Centre team have been able to organise replacement equipment for you. I will organise for a member of our technical team to be in touch to ensure that the replacement equipment works. In the meantime. please do not hesitate to get in touch should you require any further assitance. Kind Regards, Rebecca

Posted 3 years ago

“Very professional,friendly & efficient company. We set up the Lifeline yesterday for my elderly parents & both them & us feel reassured that help is on hand if they are ever in trouble.”

Helpful Report

Posted 3 years ago

“Excellent service easy to set up. It’s given my mother peace of mind if she should need help”

Helpful Report

Posted 3 years ago

“Got fall alert for my dad coming out of hospital staff were so helpful with setting and up and checking it worked and so friendly.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your kind review. I am very pleased to hear how helpful and friendly our wonderful team have been and I will ensure your feedback is passed on. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“makes me feel safer in my home”

Helpful Report

Posted 3 years ago

Dear Norman, Thank you for getting in touch and for leaving us your review. I hope that the alarm continues to help you feel safer at home. Should you ever have any further feedback or queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“Good communications and friendly service.”

Helpful Report

Posted 3 years ago

“Great service. East to install!”

Helpful Report

Posted 3 years ago

“I am a GP and asked my District Nurse to recommend an alarm for my mother. I’m very impressed and have no complaints. The customer service is excellent with kind calm people who reassure her when she accidentally activates it (she has a automatic fall alarm) . She fell soon after she had it and found it worked perfectly ( she is not IT savvy). I have just bought a key safe from lifeline to use alongside her alarm.”

Helpful Report

Posted 3 years ago

Dear Susan, Thank you for your kind review. I am very pleased to hear how impressed you have been with the service from our friendly team. I hope that the alarm continues to provide you all with peace of mind. Please let us know if you ever require any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“I a very disappointed that I was not offered a price for Pension Credit, and this equipment is essential. I still have not received this, and advertised "in Stock". My family are devastated about this, and live so far away.”

Helpful Report

Posted 3 years ago

Dear Angela, Thank you for leaving us your feedback and for bringing this to our attention. I am very sorry to hear that you have not received your system. I have tracked your order and this shows as being due for delivery today. A member of our team will call shortly to confirm whether this has been received and, if necessary, to organise for a replacement alarm unit to be sent out to you. We are the cheapest national provider of the Lifeline system and always do our best to keep our prices as affordable as can be for what is often such an essential system. Because of this, we do not provide discounts for Pension Credit. I hope that we can resolve this complaint for you as soon as possible. Should you have any further queries, please do not hesitate to get in touch on 0800 999 0400 or at info@lifeline24.co.uk. Kind Regards, Rebecca

Posted 3 years ago

“So far so good. Great product, received quickly & relatively easy to set up. Staff were great during testing. The line was a bit crackly & my Mum struggled to hear the lady who answered. I hope she never needs to push the button but time will tell I guess. Excellent value for all round peace of mind.”

Helpful Report

Posted 3 years ago

Dear Patricia, Thank you for your kind review. I am pleased to hear that you have found the setup of the system quick and easy. I have emailed you to query whether you would like to organise a call with one of our technical team to ensure there is not crackling on the line. The line should always be clear, but it is possible that there is something in your Mother's address that might be causing interference over the alarm. I hope that the system continues to provide you with peace of mind. Please do not hesitate to get in touch should you have any further feedback. Kind Regards, Rebecca

Posted 3 years ago

“Really easy process. Helpful customer service staff. Easy to set up.”

Helpful Report

Posted 3 years ago

“Only had it a day, so far so good!”

Helpful Report

Posted 3 years ago

“Only just installed, tested and set up this system. Very impressed with Customer Service and Response Team - so patient, professional and helpful.”

Helpful Report

Posted 3 years ago

“Excellent service, items arrived the next day. Setting up the system was very easy and well supported by the Lifeline 24 team.”

Helpful Report

Posted 3 years ago

“Very impressed with the alarm and also the monitoring centre, we have had the system just over a month in which time my Dad has had a couple of falls but managed to use his wrist alarm to call for help”

Helpful Report

Posted 3 years ago

“Excellent service, fast delivery,quality product. Easy to install and use.”

Helpful Report

Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,752 reviews