LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how LifeConnect24 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LifeConnect24 5 star review on 13th November 2024

Nigel Hill

LifeConnect24 5 star review on 3rd May 2024

Pete Smith

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Steven North

LifeConnect24 5 star review on 15th February 2022

Sarah Fallon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The setting up of my Lifeline has been very easy from start to finish. I was also very impressed with the quick response after my Lifeline pendant was pressed by accident.”

Helpful Report

Posted 4 months ago

“So far I have received good service from Lifeline 24 ,I accidentally triggered my alarm yesterday I immediately had a call making sure I was OK.”

Helpful Report

Posted 4 months ago

“Person on the phone for the explanation of the system was so knowledgeable and helpful. When I received the system, the instructions were OK, a bit difficult, but got there in the end. Works a treat, up and running in an hour. Will definitely recommend”

Helpful Report

Posted 4 months ago

“Excellent service. Having had issues with the monitor. The Tech team advised that after carrying out all the relevant tests, the monitor did need to be replaced. We received the replacement the very next day FOC under our contract. Well done and thank you”

Helpful Report

Posted 4 months ago

“The alarm was ordered for me after I fell at home. It arrived very quickly and was easy to set up. It has given me, my family and friends peace of mind.”

Helpful Report

Posted 4 months ago

“I needed to buy this for my dad after he had a nasty fall at home. From the first conversations I had regarding my reqirements the team delivered great service. They took the time to listen and talked me through all the options available. Once ordered the device was delivered the next day and was extremley easy to set up. My dad now feels re-assured that help is available at the touch of a button. Would not hesitate in recommending them to others considering buying a device.”

Helpful Report

Posted 4 months ago

“After speaking to a advisor regarding Lifeline 24,I decided to register for one. Prompt delivery,easy to connect. Feel more comfortable now I have instant assistance.”

Helpful Report

Posted 4 months ago

“Customer service of your team has been good BUT the new upgrade device is very disappointing as it false alarms continually. I think it is faulty as it went off today Sun 21st July around 7:30am for no reason I was in the kitchen making breakfast with it on my wrist and it was not activated by me. It also alarmed on Saturday evening 20th July at around 10:30pm your responder said it was the ‘fall’ alert but I was upstairs in my bedroom walking about. Please can you de sensitise it or replace the device if it is faulty.”

Helpful Report

Posted 4 months ago

Hello Pamela, Thank you for your review today and for taking the time to share your feedback on the Service. I am sorry to hear that you have been having trouble with the sensitivity of the device. I have arranged for a member of our Team to get in touch to discuss possible solutions. If you require any additional assistance, please feel free to contact us again. Best wishes, Ash

Posted 4 months ago

“As of yet, haven't had to use it, but when I activated it, they were very friendly and helpful.”

Helpful Report

Posted 4 months ago

“My dad who bought the fall detector alarm system is a little disappointed that there is no mic in the wristband. It is almost impossible for him to be heard anywhere in the house other than a few feet from the base station.”

Helpful Report

Posted 4 months ago

Hello Navindra, Thank you for your review and for sharing your feedback on the Service. Please rest assured that your feedback has been raised with the appropriate department for further review. Best wishes, Ash

Posted 4 months ago

“My details were wrongly transposed, by you, and/or submitted (by me), and getting a copy was difficult. Eventually I got a copy and have now advised you of the wrongs, which were making the device invalid. I await a further corrected copy which promised by you 5 days ago, to see if the device is now finally active . All new customers need to check their details automatically, and you should get this changed. If I hadn't I would have sat in ignorance of it's uselessness and when lying on the floor dying, briefly wondered why nobody was coming to my trscue. Makr this automatic improvement v soon.”

Helpful Report

Posted 4 months ago

“After mum had a fall someone recommended Lifeline 24 , we ordered it and it arrived the next day . Setting it up was easy and we have peace of mind that mum will be safe”

Helpful Report

Posted 4 months ago

“Very easy selection and set up , we tested the system and it worked well, happilywe haven't had to use it in an emergency yet.”

Helpful Report

Posted 4 months ago

“3 units all failed . First a bad battery. Second didn't work at all. Third faulty power pack. Sorry but not good enough. Caused much grief and anxiety.”

Helpful Report

Posted 4 months ago

Hello Lavina, Thank you for your review and for bringing this matter to our attention. I am sorry to hear that your experience thus far has been unsatisfactory. I have arranged for a member of our Team to contact you to discuss potential resolutions. Best wishes, Ash

Posted 4 months ago

“The service was prompt and efficient and everyone was most helpful.”

Helpful Report

Posted 4 months ago

“It has been a real peace of mind having lifeline there for my Mum the last few years. When she needed help and I was away abroad they were brilliant. I can’t say thank you enough.”

Helpful Report

Posted 4 months ago

“This is the worst company I've had dealings with. TWICE I had a fall and on both occasions nobody contacted me from the company, nor did any medical help arrive. FIVE hours "I was out of it" until a neighbour called and let themselves in. The second occasion I was on the floor for 45 minutes. the alarm kept saying someone would talk to me soon. Then the alarm said "battery low." Nobody spoke. I sent the alarm back, as instructed using a label received via an sms message from the company. I haven't received the £415 taken from my account. I think small claims court will have to be next.”

Helpful Report

Posted 4 months ago

Hello Terence, Thank you for your review and for sharing your feedback on the Service. I am sorry to hear that you were unhappy with the Service as you experienced it. I would like to be able to provide further assistance on this matter but I have been unable to locate you in our system using the details available to me, rendering such aid impossible at this moment. As such, if you would like to discuss this matter further, I would recommend calling us at 0800 999 0400 or emailing info@lifeconnect24.co.uk. Best wishes, Ash

Posted 4 months ago

“Bought for my mum and dad as both disabled gives me a huge relief from worry”

Helpful Report

Posted 4 months ago

“Service and information was very good and the person I spoke to was most helpful”

Helpful Report

Posted 4 months ago

“Purchased for my mother a week ago. Jos was very helpful on the phone and as he said it was easy to install. My mother has pressed the alarm by mistake, but the operator was fine with this, quickly checking she was ok. Gives peace of mind that help is there in an emergency.”

Helpful Report

Posted 4 months ago

LifeConnect24 is rated 4.7 based on 7,742 reviews