LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,755 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,755 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Quick delivery and fast and easy set up. Thank you”

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Posted 4 years ago

“Excellent service in setting up alarm, very helpful in doing this. On ordering item, this was received the following day. Key safe l ordered was of a high standard. So far after only 6 days since in purchased item for my Mother, l cannot fault anything.”

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Posted 4 years ago

“Lifeline 24 gives my family the necessary and essential assurance”

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Posted 4 years ago

“Very friendly service prompt and polite. Good value for money and peace of mind. Impressed how quick it arrived and how easy it was to set up. Thankyou”

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Posted 4 years ago

“Very pleased with the personal alarm service from Lifeline 24, we haven’t had any problems in the last year.”

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Posted 4 years ago

“Service was speedy and the product is good quality. I'm not sure how it will work when needed but this gives us the piece of mind needed when living alone”

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Posted 4 years ago

“Excellent service & friendly helpful staff”

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Posted 4 years ago

“After a series of firm falls, my 93-year-old mother in law started to enquire within the family about some kind of alert system. A quick Internet search of providers put Lifeline24 as meeting our requirements. Setup was a breeze and initial testing was done speedily with the most helpful staff at the Lifeline call centre. Ecstatic about the sensitivity of the microphone on the supplied Lifeline base station (had to reposition it because of interference with a DECT phone). Everyone in the family is very happy with the LifeLine solution!”

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Posted 4 years ago

“I find it's very sensitive, I've had quite a few calls made for things like I was knitting, folding clothes and twice when I was zipping my jeans up after using the toilet, I've been told to change to the other wrist and see if that's better, apart from that it's very efficient and the ladies are very good when talking to me if it's not so sensitive on the other wrist I'd say it is excellent”

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Posted 4 years ago

“I am hoping the alarm will be well worth having. Only installed yesterday but had a few issues with installation which were eventually sorted by your operators. There was no mention in the instructions of pairing the alarm with the base unit. After several tries including a call using the help button and another to the phone number, I eventually got somebody actually who sorted this out and we got the tests done. Thanks to Sarah and Louise - I think I am sure this process could be easier - either clear instructions or staff willing to talk through the process. Hoping things work in future.”

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Posted 4 years ago

Good Afternoon, Thank you for leaving us your feedback today and for bringing this matter to our attention. When sending out our Fall Detectors we put them into sleep mode to avoid using the battery whilst in transit. In order to test the unit the Fall Detector must first be taken out of this mode. I am sorry to hear that you did not receive the instructions that we send out with our alarms. This has certainly been an error on our end and we will be taking steps to ensure this does not happen again. I am pleased to hear that you were able to test the unit successfully and had a positive experience with our wonderful staff. To reassure you, we do have a technical team available to walk you through any queries or issues with the setup of our units. Again, I would like to apologise for the difficulties you have experienced with the starting up of your account, and thank you for bringing this matter to our attention. Should you have any further queries or concerns please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Seems to work really well and is great value for money. Very pleased I got this alarm installed.”

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Posted 4 years ago

“My father changed his mind about this alarm once I’d ordered it. I had been assured that there was a one month , no questions asked return policy but it had not been made clear to me that I would lose the £35 set up fee. The item was not taken out of the box nor set up on your system. I understand there will be some costs involved in returning equipment but feel this is too much and should have been more transparent.”

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Posted 4 years ago

Good Afternoon, Thank you for leaving us your feedback. I am sorry to hear that our setup fee was not better explained to you at the point of order. When we receive our alarms there is a lot of work that goes into getting them ready to be sent out. This includes the preprogramming of the alarm and linking of the pendants, as well as the administration costs associated with beginning a new account with our care team. The one-off setup fee covers everything we do to the alarm before it is sent out and therefore is non-refundable. Our refunds are processed on a case by case basis. I hope this has provided further clarity. Again, I would like to apologise that this was not explained to you better at the point of order. Should you have any further queries, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Ordering was easy and a telephone query was quickly answered. The alarm came the next day as promised and we were talked through the testing. All staff have been helpful and polite.”

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Posted 4 years ago

“Thank you excellent service and exceptionable fast but also professional service.”

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Posted 4 years ago

“Great set up service and very easy to install....Would highly recommend to all.Thank you Lifeline24....Francis.”

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Posted 4 years ago

“Very good staff very helpful and pleasant”

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Posted 4 years ago

“Quick and easy to get the equipment and to set it up un the home. Very friendly and helpful staff at the end of the phone.”

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Posted 4 years ago

“Thankyou my family and I now have peace of mind knowing I am safe Day and night in my own home and garden. It makes me feel more independent .again”

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Posted 4 years ago

“Excellent service with installing and responding when called.”

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Posted 4 years ago

“Brilliant service.Caring polite staff.Having the Lifeline is a huge worry off my mind while caring for my very disabled husband.”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,755 reviews